PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Arlo and Vivint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Arlo
Vivint

Arlo and Vivint Overview

Total reviews
328
685
Company responses
0
174
Issues resolved
2
3

Vivint was first mentioned on PissedConsumer on Jun 21, 2011 and since then this brand received 685 reviews. It is 357 reviews more than Arlo received since Nov 9, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Arlo customer support team than with Vivint customer service.

Arlo and Vivint Consumer Ratings

Rank
58 out of 293 in Security and Protection Services category
43 out of 293 in Security and Protection Services category
Customer service
47 in category
50 in category
Value for money
36 in category
52 in category
Equipment Quality
38 in category
43 in category

According to consumer ratings and reviews, Vivint ranks 15 points higher in the Security and Protection Services category than Arlo. People gave Arlo 1.3 stars for Customer service criterion in Security and Protection Services category and it is 59 points higher than the worst rated brand in this category. At the same time, Vivint was rated 1.2 stars for Customer service criterion in this category and it is 56 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Arlo has a higher rating than Vivint. Regarding Equipment Quality criterion, consumers gave Arlo 2 stars and it is 64% greater than other in category. Vivint however was rated 1.8 stars and it is 59% greater than other in category.

Arlo and Vivint Rating Details

Customer service
1.3 (178 reviews)
1.2 (278 reviews)
Reviewer's quote

...The Worst customer service support I have ever experienced. Next action contact corporate..

Clemente

...When I brought that up to customer service, they said they would get in contact with the salesman to verify, but never got back to me. Thank god for military orders, finally getting out of this nightmare..

PissedConsumer1661703
Value for money
1.7 (172 reviews)
1.4 (224 reviews)
Reviewer's quote

Don't understand why you can't have two different people logged in to camera so my wife and I can both see what is going on if I would of know that you can't have multiple people logged on I would of never wasted the money buying your system..

PissedConsumer1697852

We had another installer come after that and they did more install and wanted more money after the service. My wife and I told the installers that we have already paid up front before this had started for everything. We paid them around $400 dollars and we called Vivint again and they said we were...

Joseph E
Equipment Quality
2 (171 reviews)
1.8 (222 reviews)
Reviewer's quote

...Video quality sucks and I would not recommend any one to buy this home security cam...

PissedConsumer1703548

...They initially said during the installation that it was free to hook up all their equipment. It isn’t free if you want full coverage; and they don’t tell you that until they install everything which is another deceitful marketing practice. They cost us over $900...

PissedConsumer1717330

Arlo and Vivint Pros and Cons

Pros
  • Ease of installation
  • Camera while it worked
  • I liked the cameras
  • Price
  • Speed when it worked
  • Service
Cons
  • Customer service
  • Customer support
  • Unreliable
  • Customer service
  • Service
  • Cancellation policies

Arlo and Vivint Most Positive Reviews

Top rated reviews
5

July 2018 one of my cameras stopped working. Accidently called Best Buy, where I purchased. Was hung up on twice. After...

5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

Arlo and Vivint Most Critical Reviews

Lowest rated reviews
1

On 7/20/17 I called both #s for customer service for Arlo Security Cameras the first person spoke very poor english and...

1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

Arlo and Vivint Latest Reviews

Recent published reviews
1.9

The cameras go off line all the time and the batteries get used up very quickly.

Read all 328 reviews
1

After eighteen years of stellar performance by ADT I switched to Vivint in large part because of their smart...

Read all 678 reviews

Arlo and Vivint Products and Services

Most reviewed product and services
  • Arlo Security System (140 reviews)
  • Arlo Technical Support (46 reviews)
  • Arlo Pro Security System (36 reviews)
  • Vivint Security System (204 reviews)
  • Vivint Customer Care (97 reviews)
  • Vivint Internet Service (23 reviews)