PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Arlo and Vivint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Arlo
Vivint

Arlo and Vivint Overview

Total reviews
394
709
Company responses
0
174
Issues resolved
4
3

Arlo and Vivint Consumer Ratings

Rank
62 out of 236 in Security and Protection Services category
48 out of 236 in Security and Protection Services category
Customer service
43 in category
48 in category
Value for money
40 in category
56 in category
Reliability
47 in category
45 in category
Product or Service Quality
51 in category
56 in category

Arlo and Vivint Rating Details

Customer service
1.3 (216 reviews)
1.3 (297 reviews)
Reviewer's quote

...Call first time and after 25 minutes waiting this customer service hang up on me. Called again and after 1 Hour and 50 minutes of waiting they hang up on me again. And my cameras still dont wot...

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...I called customer service, and they had no current solution nor offered an apology - Instead offered a technician to come out ONE week later. Terrible service + definitely not the company I expected. On top of the tech messing up, he left a thumb sized hole in my wall...

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Value for money
1.7 (209 reviews)
1.4 (241 reviews)
Reviewer's quote

...Right, it's the software causing problems and they rope you in for more money on subscriptions on top of high purchase price..

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Result: If you have the money to spend $100/month for a home system, then do whatever you want and go with Vivint. If money isn't an issue then you should have no issue spending $3000+ to cancel a service. As well as if you have to time to follow-up days later with customer service to verify that...

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Reliability
1.5 (203 reviews)
1.5 (245 reviews)
Reviewer's quote

I was a happy customer - recommended the product to all my friends and family - until about a year ago, when the reliability of my hardware began steadily deteriorating. For example, a firmware update bricked one of my cameras. Continued problems and an abundance of familiar customer complaints on...

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Failure to service and monitor home security equipment pre-contract.

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Product or Service Quality
1.5 (198 reviews)
1.5 (267 reviews)
Reviewer's quote

...This is a terrible product that does not work. Technology often fails and there is NO SUPPORT. Wasted nearly $1000..

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...Their total inability to maintain or service their equipment is honestly shocking to me. One last note, I could not even get a supervisor on the phone or to call me back, despite repeated requests. Extremely frustrated and unhappy with this company as a whole..

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Arlo and Vivint Pros and Cons

Pros
  • Camera while it worked
  • Ease of installation
  • Cameras worked on my phone app until recently
  • Price
  • Speed when it worked
  • Service
Cons
  • Customer service
  • Customer support
  • Unreliable
  • Customer service
  • Service
  • Cancellation policies

Arlo and Vivint Most Positive Reviews

Top rated reviews
5

July 2018 one of my cameras stopped working. Accidently called Best Buy, where I purchased. Was hung up on twice. After...

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5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

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5

Is someone trying to get into my account. Several things I need to ask. Could you please call me? I won’t take up much...

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5

For no apparent reason my video clips wont go to todays date.. 1-3-2016 the last clip shiwing is 1-1-2016

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Arlo and Vivint Most Critical Reviews

Lowest rated reviews
1

On 7/20/17 I called both #s for customer service for Arlo Security Cameras the first person spoke very poor english and...

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1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

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1

Ever since the last update my cameras keep disconnecting from base! Get your s... together on these please. Spent way...

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1

Vivent is still charging me the fees while I am forced to wait until
October to get a tech over. My failed cameras would...

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Arlo and Vivint Latest Reviews

Recent published reviews
1

Had an Arlo system for about four years using the basic no cost storage my system suddenly stopped working when I opened...

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1.8

Failure to service and monitor home security equipment pre-contract.

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No votes

Had an Arlo system for about four years using the basic no cost storage my system suddenly stopped working when I opened...

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3.7


Tot To whom it may concern, On June 20th, a Vivint Representative knock on our door, says they are upgraded the old pane...

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Arlo and Vivint Products and Services

Most reviewed product and services
  • Arlo Security System (148 reviews)
  • Arlo Technical Support (48 reviews)
  • Arlo Pro Security System (39 reviews)
  • Vivint Security System (207 reviews)
  • Vivint Customer Care (98 reviews)
  • Vivint Internet Service (23 reviews)