PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Arlo and Ring Security as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Arlo
Ring Security

Arlo and Ring Security Overview

Total reviews
411
217
Company responses
0
0
Issues resolved
4
0

Arlo and Ring Security Consumer Ratings

Rank
64 out of 240 in Security and Protection Services category
24 out of 240 in Security and Protection Services category
Customer service
43 in category
22 in category
Value for money
40 in category
19 in category
Reliability
49 in category
21 in category
Product or Service Quality
53 in category
20 in category

Arlo and Ring Security Rating Details

Customer service
1.3 (224 reviews)
1.9 (75 reviews)
Reviewer's quote

...What Arlo should do is better customer service. There customer service really is terrible when it comes to replacing cameras. I'm doing this on my laptop, so, I don't have any photos to release..

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...I called back and talked with customer service. They said sorry well fix it. 1 week later I get the wrong camera again, but this time I receive 2 not sure why I got 2...

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Value for money
1.7 (217 reviews)
2.5 (73 reviews)
Reviewer's quote

...Right, it's the software causing problems and they rope you in for more money on subscriptions on top of high purchase price..

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i bought 4 of these rings in a month at the 100 price my 2nd order just 2 days agao same price and now they are 79 bucks whats that about and do i gat money back or put that money on somthing else you have..

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Reliability
1.5 (211 reviews)
2.5 (73 reviews)
Reviewer's quote

I was a happy customer - recommended the product to all my friends and family - until about a year ago, when the reliability of my hardware began steadily deteriorating. For example, a firmware update bricked one of my cameras. Continued problems and an abundance of familiar customer complaints on...

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Recording is messed up cant get live person

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Product or Service Quality
1.5 (205 reviews)
2.4 (77 reviews)
Reviewer's quote

...I really cannot believe the inconsistency of your product. Your customer rating is extremely poor and it doesnt seem to matter to your company. Many others have stated to stay away from Arlo- use Ring, Simpli safe etc...

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Waiting to receive a refund for a product sent back to you two months ago..

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Arlo and Ring Security Pros and Cons

Pros
  • Camera while it worked
  • Cameras worked on my phone app until recently
  • I liked the cameras
  • Great when it works
  • Good if it works
  • Peace of mind since i am out of town alot
Cons
  • Customer service
  • Customer support
  • Unreliable
  • No reachable with technical support
  • Customer service and techncal support
  • Product description deficient and misleading

Arlo and Ring Security Most Positive Reviews

Top rated reviews
5

July 2018 one of my cameras stopped working. Accidently called Best Buy, where I purchased. Was hung up on twice. After...

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5

We have had a ring camera for a couple months now and just bought the ring security system. Everything was really easy...

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5

Is someone trying to get into my account. Several things I need to ask. Could you please call me? I won’t take up much...

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5

The helped me with my set up

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Arlo and Ring Security Most Critical Reviews

Lowest rated reviews
1

On 7/20/17 I called both #s for customer service for Arlo Security Cameras the first person spoke very poor english and...

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1

The RING products are lemons.....literally junk. Myself and 2 co-workers purchased RING products. I purchased the ring...

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1

Ever since the last update my cameras keep disconnecting from base! Get your s... together on these please. Spent way...

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1

To provide you with my account number to activate my account

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Arlo and Ring Security Latest Reviews

Recent published reviews
2.9

I've had my arlo cameras for quite some time. I usually takes about an hour to reset any camera when I change...

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No votes

My credit card has changed I want to pay my bill… By phone.

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1

My call to Arlo was never answered, I got tired of waiting, it was a joke

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No votes

Takes a crazy amount of time to talk with a human !!!! Customer service is gone down.

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Arlo and Ring Security Products and Services

Most reviewed product and services
  • Arlo Security System (149 reviews)
  • Arlo Technical Support (48 reviews)
  • Arlo Pro Security System (39 reviews)
  • Ring Security Doorbell (29 reviews)
  • Ring Security Security System (19 reviews)
  • Ring Security Customer Care (15 reviews)