PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lorex and Arlo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lorex
Arlo

Lorex and Arlo Overview

Total reviews
627
328
Company responses
82
0
Issues resolved
11
2

Lorex was first mentioned on PissedConsumer on Dec 27, 2011 and since then this brand received 627 reviews. It is 299 reviews more than Arlo received since Nov 9, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lorex customer support team than with Arlo customer service.

Lorex and Arlo Consumer Ratings

Rank
40 out of 293 in Security and Protection Services category
58 out of 293 in Security and Protection Services category
Customer service
51 in category
47 in category
Product or Service Quality
49 in category
48 in category
Reliability
45 in category
47 in category

According to consumer ratings and reviews, Lorex ranks 18 points higher in the Security and Protection Services category than Arlo. People gave Lorex 1.2 stars for Customer service criterion in Security and Protection Services category and it is 55 points higher than the worst rated brand in this category. At the same time, Arlo was rated 1.3 stars for Customer service criterion in this category and it is 59 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Arlo has a higher rating than Arlo. Regarding Reliability criterion, consumers gave Lorex 1.5 stars and it is 58% greater than other in category. Arlo however was rated 1.5 stars and it is 56% greater than other in category.

Lorex and Arlo Rating Details

Customer service
1.2 (382 reviews)
1.3 (178 reviews)
Reviewer's quote

There product is great but their customer service is fake. Purchased product and still has not arrived for 2 months..

PissedConsumer1721921

...The Worst customer service support I have ever experienced. Next action contact corporate..

Clemente
Product or Service Quality
1.5 (365 reviews)
1.5 (165 reviews)
Reviewer's quote

never had such a bad experience and years ago with my first lorex system it was not this bad and their quality has become unacceptible. I DEMAND THIS FULL REFUND AS I DID WITH FABIO TWO WEEKS AFTER ORDERED BUT A WEEK AFTER GETTING THE DELIVERY WHICH TOOK ALMOST 2 WEEKS. MORE ATTEMPTS TO DELAY AND...

PissedConsumer1752678

...4 camera of which 1 is working, customer support takes hours and hours of trouble shooting with no results, I could go on for hours of how frustrating this product is and the hours I have wasted in trying to keep the cameras up and...

Samra
Reliability
1.5 (348 reviews)
1.5 (168 reviews)
Reviewer's quote

Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

PissedConsumer951426

I was a happy customer - recommended the product to all my friends and family - until about a year ago, when the reliability of my hardware began steadily deteriorating. For example, a firmware update bricked one of my cameras. Continued problems and an abundance of familiar customer complaints on...

Patrick D

Lorex and Arlo Pros and Cons

Pros
  • Concept of the product
  • Quality of working products
  • Camera when it was working
  • Ease of installation
  • Camera while it worked
  • I liked the cameras
Cons
  • Terrible customer service
  • Customer service practices
  • Product and customer service
  • Customer service
  • Customer support
  • Unreliable

Lorex and Arlo Most Positive Reviews

Top rated reviews
5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

5

July 2018 one of my cameras stopped working. Accidently called Best Buy, where I purchased. Was hung up on twice. After...

Lorex and Arlo Most Critical Reviews

Lowest rated reviews
1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

1

On 7/20/17 I called both #s for customer service for Arlo Security Cameras the first person spoke very poor english and...

Lorex and Arlo Latest Reviews

Recent published reviews
1

defective dvr and camera box damaged. lorex has continued to try and force me to take a replacement of dvr but will be r...

Read all 627 reviews
1.9

The cameras go off line all the time and the batteries get used up very quickly.

Read all 328 reviews

Lorex and Arlo Products and Services

Most reviewed product and services
  • Lorex Security System (154 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)
  • Arlo Security System (140 reviews)
  • Arlo Technical Support (46 reviews)
  • Arlo Pro Security System (36 reviews)