PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lorex and Arlo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lorex
Arlo

Lorex and Arlo Overview

Total reviews 656 438
Company responses 82 0
Issues resolved 11 4

Lorex and Arlo Consumer Ratings

Rank
45 out of 249 in Security and Protection Services category
63 out of 249 in Security and Protection Services category
Customer service
52 in category
47 in category
Product or Service Quality
57 in category
54 in category
Reliability
49 in category
50 in category
Website
37 in category
66 in category

Lorex and Arlo Rating Details

Customer service
1.2 (400 reviews)
1.3 (241 reviews)
Reviewer's quote

...DO NOT PURCHASE! Customer service suuuuucks. They don't speak good English, they do what is written for them to do, not what the customer needs. You have to do all the troubleshooting...

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...customer service is bad and unprofessional. I would NEVER recommend this camera to anyone..

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Product or Service Quality
1.5 (382 reviews)
1.5 (221 reviews)
Reviewer's quote

I contacted customer service and submitted my request for replacement of the defective device they sent me. It was approved by the service agent, then the next day I was told it was being held up due to their claim that I did not give them all my information requested, which I did. I resubmitted...

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...Poor customer service!!!!!..

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Reliability
1.5 (363 reviews)
1.5 (227 reviews)
Reviewer's quote

Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

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I was a happy customer - recommended the product to all my friends and family - until about a year ago, when the reliability of my hardware began steadily deteriorating. For example, a firmware update bricked one of my cameras. Continued problems and an abundance of familiar customer complaints on...

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Website
2 (357 reviews)
1.6 (208 reviews)
Reviewer's quote

...I was transferred to a different department both times and both times they had the same exact trouble shooting that their website shows. Not to mention, both times, the "connection timed out". How very convenient! Via phone: what a joke, 1 success out of 6 attempts...

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...I went to the website and checked the forms and nothing can help. I would like to have assistance with a real agent over the phone or via email to fix this issue. Please, anything will help..

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Lorex and Arlo Pros and Cons

Pros
  • Quality of working products
  • Concept of the product
  • Camera when it was working
  • Camera while it worked
  • Cameras worked on my phone app until recently
  • Wireless
Cons
  • Terrible customer service
  • Customer service practices
  • Product and customer service
  • Customer service
  • Customer support
  • Unreliable

Lorex and Arlo Most Positive Reviews

Top rated reviews
5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

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5

July 2018 one of my cameras stopped working. Accidently called Best Buy, where I purchased. Was hung up on twice. After...

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5

hours, days, weeks on hold, online support gets submission error, support not just unresponsive but nonexistent. They...

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5

Is someone trying to get into my account. Several things I need to ask. Could you please call me? I won’t take up much...

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Lorex and Arlo Most Critical Reviews

Lowest rated reviews
1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

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1

On 7/20/17 I called both #s for customer service for Arlo Security Cameras the first person spoke very poor english and...

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1

I got the same problem like you, my wireless cameras system death after 2 months, I am still waiting for their sending...

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1

Ever since the last update my cameras keep disconnecting from base! Get your s... together on these please. Spent way...

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Lorex and Arlo Latest Reviews

Recent published reviews
No votes

DVR did not work on arrival. No offer from Lorex to repair,replace,discount, nothing. Cannot even purchase a new one...

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No votes

I Lost The Phone That I Recieved My Camera Feed On.. I Am Wanting to pull Eberything Up On This New Phone But Its...

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No votes

System didn't work on arrival. Warranty over with no resolution. Cannot even BUY replacement dvr unless buying whole...

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1

I waited 1 hour and 9 mins for a customer rep to ask me my email address 8 times and then hang up. I spend $900 on the...

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Lorex and Arlo Products and Services

Most reviewed product and services
  • Lorex Security System (158 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)
  • Arlo Security System (153 reviews)
  • Arlo Technical Support (49 reviews)
  • Arlo Pro Security System (40 reviews)