PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Arlo and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Arlo
Lorex

Arlo and Lorex Overview

Total reviews
394
651
Company responses
0
82
Issues resolved
4
11

Arlo and Lorex Consumer Ratings

Rank
62 out of 236 in Security and Protection Services category
45 out of 236 in Security and Protection Services category
Customer service
42 in category
50 in category
Value for money
38 in category
33 in category
Reliability
47 in category
44 in category
Product or Service Quality
49 in category
52 in category

Arlo and Lorex Rating Details

Customer service
1.3 (216 reviews)
1.2 (396 reviews)
Reviewer's quote

...Call first time and after 25 minutes waiting this customer service hang up on me. Called again and after 1 Hour and 50 minutes of waiting they hang up on me again. And my cameras still dont wot...

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...I view this type of customer service poor. I should have been compensate not given and option. presently I still have the cameras no label no money returned nothing has been done to bring satisfaction to resolve this matter...

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Value for money
1.7 (209 reviews)
1.8 (346 reviews)
Reviewer's quote

...Right, it's the software causing problems and they rope you in for more money on subscriptions on top of high purchase price..

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...start the process over again of scheduling an appointment again and again and again yes that many times until they know you will give up and they keep your...

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Reliability
1.5 (203 reviews)
1.5 (359 reviews)
Reviewer's quote

I was a happy customer - recommended the product to all my friends and family - until about a year ago, when the reliability of my hardware began steadily deteriorating. For example, a firmware update bricked one of my cameras. Continued problems and an abundance of familiar customer complaints on...

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Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

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Product or Service Quality
1.5 (198 reviews)
1.5 (378 reviews)
Reviewer's quote

...This is a terrible product that does not work. Technology often fails and there is NO SUPPORT. Wasted nearly $1000..

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Worst company to do business the products do not work and when you call for service they give you the run around its been 4 months now since I purchased a camera system and still doesnt work. Save your money or go elsewhere..

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Arlo and Lorex Pros and Cons

Pros
  • Camera while it worked
  • Ease of installation
  • Cameras worked on my phone app until recently
  • Quality of working products
  • Concept of the product
  • Camera when it was working
Cons
  • Customer service
  • Customer support
  • Unreliable
  • Terrible customer service
  • Customer service practices
  • Product and customer service

Arlo and Lorex Most Positive Reviews

Top rated reviews
5

July 2018 one of my cameras stopped working. Accidently called Best Buy, where I purchased. Was hung up on twice. After...

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5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

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5

Is someone trying to get into my account. Several things I need to ask. Could you please call me? I won’t take up much...

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5

hours, days, weeks on hold, online support gets submission error, support not just unresponsive but nonexistent. They...

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Arlo and Lorex Most Critical Reviews

Lowest rated reviews
1

On 7/20/17 I called both #s for customer service for Arlo Security Cameras the first person spoke very poor english and...

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1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

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1

Ever since the last update my cameras keep disconnecting from base! Get your s... together on these please. Spent way...

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1

I got the same problem like you, my wireless cameras system death after 2 months, I am still waiting for their sending...

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Arlo and Lorex Latest Reviews

Recent published reviews
1

Had an Arlo system for about four years using the basic no cost storage my system suddenly stopped working when I opened...

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1

I bought 3 unit of referent model at Costco, about 1 year and half and now all that equipment are not supported with...

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No votes

Had an Arlo system for about four years using the basic no cost storage my system suddenly stopped working when I opened...

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1

This company is a big scam. They keep changing their phone app or software so you need to purchase new system. The old...

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Arlo and Lorex Products and Services

Most reviewed product and services
  • Arlo Security System (148 reviews)
  • Arlo Technical Support (48 reviews)
  • Arlo Pro Security System (39 reviews)
  • Lorex Security System (157 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)