PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Arlo and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Arlo
Lorex

Arlo and Lorex Overview

Total reviews
328
627
Company responses
0
82
Issues resolved
2
11

Lorex was first mentioned on PissedConsumer on Dec 27, 2011 and since then this brand received 627 reviews. It is 299 reviews more than Arlo received since Nov 9, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lorex customer support team than with Arlo customer service.

Arlo and Lorex Consumer Ratings

Rank
58 out of 293 in Security and Protection Services category
40 out of 293 in Security and Protection Services category
Customer service
47 in category
51 in category
Value for money
36 in category
32 in category
Equipment Quality
37 in category
42 in category

According to consumer ratings and reviews, Lorex ranks 18 points higher in the Security and Protection Services category than Arlo. People gave Arlo 1.3 stars for Customer service criterion in Security and Protection Services category and it is 59 points higher than the worst rated brand in this category. At the same time, Lorex was rated 1.2 stars for Customer service criterion in this category and it is 55 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Lorex has a higher rating than Arlo. Regarding Equipment Quality criterion, consumers gave Arlo 2 stars and it is 65% greater than other in category. Lorex however was rated 1.8 stars and it is 60% greater than other in category.

Arlo and Lorex Rating Details

Customer service
1.3 (178 reviews)
1.2 (382 reviews)
Reviewer's quote

...The Worst customer service support I have ever experienced. Next action contact corporate..

Clemente

There product is great but their customer service is fake. Purchased product and still has not arrived for 2 months..

PissedConsumer1721921
Value for money
1.7 (172 reviews)
1.8 (332 reviews)
Reviewer's quote

Don't understand why you can't have two different people logged in to camera so my wife and I can both see what is going on if I would of know that you can't have multiple people logged on I would of never wasted the money buying your system..

PissedConsumer1697852

...tomorrow so they can expedite the process of getting refund, what kind of company is this that if you don't call them you will not be able to receive your money back. Worst company I ever purchased from. Stay away from them invest your money somewhere...

Shinika
Equipment Quality
2 (171 reviews)
1.8 (327 reviews)
Reviewer's quote

...Video quality sucks and I would not recommend any one to buy this home security cam...

PissedConsumer1703548

never had such a bad experience and years ago with my first lorex system it was not this bad and their quality has become unacceptible. I DEMAND THIS FULL REFUND AS I DID WITH FABIO TWO WEEKS AFTER ORDERED BUT A WEEK AFTER GETTING THE DELIVERY WHICH TOOK ALMOST 2 WEEKS. MORE ATTEMPTS TO DELAY AND...

PissedConsumer1752678

Arlo and Lorex Pros and Cons

Pros
  • Ease of installation
  • Camera while it worked
  • I liked the cameras
  • Concept of the product
  • Quality of working products
  • Camera when it was working
Cons
  • Customer service
  • Customer support
  • Unreliable
  • Terrible customer service
  • Customer service practices
  • Product and customer service

Arlo and Lorex Most Positive Reviews

Top rated reviews
5

July 2018 one of my cameras stopped working. Accidently called Best Buy, where I purchased. Was hung up on twice. After...

5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

Arlo and Lorex Most Critical Reviews

Lowest rated reviews
1

On 7/20/17 I called both #s for customer service for Arlo Security Cameras the first person spoke very poor english and...

1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

Arlo and Lorex Latest Reviews

Recent published reviews
1.9

The cameras go off line all the time and the batteries get used up very quickly.

Read all 328 reviews
1

defective dvr and camera box damaged. lorex has continued to try and force me to take a replacement of dvr but will be r...

Read all 627 reviews

Arlo and Lorex Products and Services

Most reviewed product and services
  • Arlo Security System (140 reviews)
  • Arlo Technical Support (46 reviews)
  • Arlo Pro Security System (36 reviews)
  • Lorex Security System (154 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)