PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Arlo and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Arlo
Lorex

Arlo and Lorex Overview

Total reviews
320
619
Company responses
0
82
Issues resolved
2
11

Lorex was first mentioned on PissedConsumer on Dec 27, 2011 and since then this brand received 619 reviews. It is 299 reviews more than Arlo received since Nov 9, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lorex customer support team than with Arlo customer service.

Arlo and Lorex Consumer Ratings

Rank
57 out of 435 in Security and Protection Services category
39 out of 435 in Security and Protection Services category
Customer service
49 in category
50 in category
Equipment Quality
38 in category
41 in category
Value for money
35 in category
32 in category

According to consumer ratings and reviews, Lorex ranks 18 points higher in the Security and Protection Services category than Arlo. People gave Arlo 1.2 stars for Customer service criterion in Security and Protection Services category and it is 54 points higher than the worst rated brand in this category. At the same time, Lorex was rated 1.2 stars for Customer service criterion in this category and it is 53 points higher than the worst rated brand in this category. If we look at Equipment Quality criterion, than we see that Arlo has a higher rating than Lorex. Regarding Value for money criterion, consumers gave Arlo 1.7 stars and it is 66% greater than other in category. Lorex however was rated 1.9 stars and it is 69% greater than other in category.

Arlo and Lorex Rating Details

Customer service
1.2 (175 reviews)
1.2 (378 reviews)
Reviewer's quote

...The Worst customer service support I have ever experienced. Next action contact corporate..

Clemente

There product is great but their customer service is fake. Purchased product and still has not arrived for 2 months..

PissedConsumer1721921
Equipment Quality
2 (169 reviews)
1.8 (322 reviews)
Reviewer's quote

update is only a scam its only purpose is the purchase of protectionwhen arlo has a so called FREE wifi ,,that being said ...why the extra Cost :angry:

Harris S

They sell faulty equipment that only does half of what they say and then keep sending you faulty replacement equipment hoping that you’ll give up and consider it a loss. Not to mention, everyone who works there are the most passive aggressive people I’ve ever encountered. Don’t buy a single thing...

Jb
Value for money
1.7 (168 reviews)
1.9 (326 reviews)
Reviewer's quote

Nothing your company doesn't carry the batteries and charger :dead: :dead:

Clea

...urday the customer service is absolutely horrid I would never ever deal with Lorex ever again I finally package stuff our system and sent it right back if you value your sanity do not order from them you will go mentally insane trying to get good customer service from them. They don't listen when you email they don't listen when you speak if you can get through to ...

Kelly L

Arlo and Lorex Pros and Cons

Pros
  • Ease of installation
  • Camera while it worked
  • I liked the cameras
  • Concept of the product
  • Quality of working products
  • Camera when it was working
Cons
  • Customer service
  • Customer support
  • Unreliable
  • Terrible customer service
  • Customer service practices
  • Product and customer service

Arlo and Lorex Most Positive Reviews

Top rated reviews
5

July 2018 one of my cameras stopped working. Accidently called Best Buy, where I purchased. Was hung up on twice. After...

5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

Arlo and Lorex Most Critical Reviews

Lowest rated reviews
1

On 7/20/17 I called both #s for customer service for Arlo Security Cameras the first person spoke very poor english and...

1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

Arlo and Lorex Latest Reviews

Recent published reviews
1

After hours of troubleshooting with a tech person, our issues of our cameras persisted. They just stop working, the lag...

Read all 320 reviews
1

They shut off older app. I would never buy Lorex products again.

Read all 619 reviews

Arlo and Lorex Products and Services

Most reviewed product and services
  • Arlo Security System (137 reviews)
  • Arlo Technical Support (46 reviews)
  • Arlo Pro Security System (33 reviews)
  • Lorex Security System (152 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)