PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ardent Pest Control and Hometeam Pest Defense as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ardent Pest Control
Hometeam Pest Defense

Ardent Pest Control and Hometeam Pest Defense Overview

Total reviews
43
29
Company responses
0
0
Issues resolved
1
1

Ardent Pest Control and Hometeam Pest Defense Consumer Ratings

Rank
10 out of 113 in Pest Control and Services category
18 out of 113 in Pest Control and Services category
Customer service
7 in category
16 in category
Advertised vs Delivered
5 in category
8 in category
Price Affordability
9 in category
11 in category
Value for money
7 in category
11 in category

Ardent Pest Control and Hometeam Pest Defense Rating Details

Customer service
1.7 (23 reviews)
1.1 (13 reviews)
Reviewer's quote

Ardent failed to show up and customer service called at 4:59pm to say that the technique was unable to run his route that day. She offered to reschedule the service for the following Saturday and I told her they were way beyond the timeline the contract states and they are either late or no show. I...

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I obviously signed up not wanted to void any warranty for my home only to deal with relentless insect issues and the most horrendous customer service imaginable. After talking with some neighbors I found out that the letter indicating that I would void my home warranty was bogus and a completely...

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Advertised vs Delivered
1.8 (23 reviews)
1.6 (10 reviews)
Reviewer's quote

Ardent is not a reputable company, charging for services not rendered and forcing clients to pay by means of collection fees and threats of turning clients over to collection agencies. The Billing department refuses to provide their names or employee code, or even managers. If you want to talk with...

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I will never use this company again. After a loyal customer for 4 1/2 years, I’m done. They are high-pressure and do not honor what you have paid for. I still had three weeks left before the 90 days was up before renewing. Because I told them I did not care for how they did business, they would not...

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Price Affordability
1.9 (22 reviews)
1.8 (10 reviews)
Reviewer's quote

...if this is how Customers are treated, but let me warn everyone now,, Even though the service may suck with ardent, they will still make you pay the full price. So they can drop or unfullfill their part or the contract, but the home owner will pay the full price for...

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...They have gone up on the price and down on the service. I still get spiders and bugs. I watched the service guy just today...

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Value for money
1.7 (22 reviews)
1.3 (13 reviews)
Reviewer's quote

...I explained that i was not going to pay them anymore money for services not adequately provided to me. The response i received was the threat of legal action..

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...What they fail to mention, and hear is the misleading part, that they REALLY REALLY do place high value on the contract and it is a big deal for them, no matter how much the local office says it does not matter. All the way to corporate in Dallas, they will hold firm on the contract..

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Ardent Pest Control and Hometeam Pest Defense Pros and Cons

Pros
  • Excellent service
  • Rodrigo was excellent in helping today
  • Had 1 good technician 1 time who knew what he was doing
  • Tubes in wall
  • Great technicians
Cons
  • Sales rep pushy
  • Customer service not polite
  • Fraudulent rep & illegal business practice
  • Service
  • Unwillingness to admit fault
  • Harassment

Ardent Pest Control and Hometeam Pest Defense Most Positive Reviews

Top rated reviews
5

Theses people come to your house and dont take no for a answer. Jason was the sales rep for me. I tell them to I'll pay...

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No votes
5

I originally posted negatively. I now have had ardent a few years and they have always been on top of things. I hardly...

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No votes

Ardent Pest Control and Hometeam Pest Defense Most Critical Reviews

Lowest rated reviews
1

This is not a company you want to do business with. You will find they do not do the services when expected or...

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1

I hate HomeTeam Pest Defense.

It is my opinion, that they sell the worst termite protection service possible.

Their S...

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1

The problem has been repeated here and on Facebook. There are also two reviews on BBB. The sales team form Ardent are...

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1

Worst customer services ever.... Employees have no people skills. The management are so incompetent and the sales staff...

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Ardent Pest Control and Hometeam Pest Defense Latest Reviews

Recent published reviews
1.8

Ardent is not a reputable company, charging for services not rendered and forcing clients to pay by means of collection...

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1

The worst customer services ever. I had an appointment between 812, 5/7/2020 and it was moved to 5 PM, 5/7/2020 without...

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4.5

Mr. Robert Jones did an amazing job for my scheduled service today. He called ahead of time saying that his coming to my...

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1

I will never use this company again. After a loyal customer for 4 1/2 years, I’m done. They are high-pressure and do not...

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Ardent Pest Control and Hometeam Pest Defense Products and Services

Most reviewed product and services
  • Ardent Pest Control Pest Control (22 reviews)
  • Ardent Pest Control Customer Care (5 reviews)
  • Ardent Pest Control Pest Control Technician (2 reviews)
  • Hometeam Pest Defense Pest Control (9 reviews)
  • Hometeam Pest Defense Customer Care (6 reviews)
  • Hometeam Pest Defense Termite Pest Control (2 reviews)