PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shell and ARCO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shell
ARCO

Shell and ARCO Overview

Total reviews
528
261
Company responses
0
0
Issues resolved
1
0

Shell was first mentioned on PissedConsumer on Jun 14, 2008 and since then this brand received 528 reviews. It is 267 reviews more than ARCO received since Aug 21, 2009.

Shell and ARCO Consumer Ratings

Rank
86 out of 954 in Utility category
74 out of 954 in Utility category
Customer service
89 in category
126 in category
Staff
88 in category
138 in category
Product or Service Quality
79 in category
72 in category

According to consumer ratings and reviews, ARCO ranks 12 points higher in the Utility category than Shell. People gave Shell 1.4 stars for Customer service criterion in Utility category and it is 199 points higher than the worst rated brand in this category. At the same time, ARCO was rated 1.2 stars for Customer service criterion in this category and it is 162 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Shell has a higher rating than ARCO. Regarding Product or Service Quality criterion, consumers gave Shell 1.7 stars and it is 73% greater than other in category. ARCO however was rated 1.8 stars and it is 75% greater than other in category.

Shell and ARCO Rating Details

Customer service
1.4 (206 reviews)
1.2 (114 reviews)
Reviewer's quote

...I called customer service they said all had been used and there is nothing they can do. Therefore I lost appro. $169...

Audree

...I let him know then, that I would be contacting customer service..

Tyneisha
Staff
1.5 (190 reviews)
1.3 (107 reviews)
Reviewer's quote

...This was my first visit to this shell gastion & What an awful experience & bad representation of staff and upper manager. Ii Was charged more then I should have been on 10/05/18 at 22:23:18 tranaction #1016691 & #9036521 would like the 40$ reversed and put back in my bank account A. S...

Brant

I was at Arco station on 1801 Woodside Rd, Redwood city, CA 94063 at 9:45am Tuesday jan 7th, 2020, handed the cashier $40 for a fill up but my car only took $28.20, i went back inside and get my change, the cashier handed me $11, i walked out, look at the pump, so my change suppose to be $11.80, i...

Sederick
Product or Service Quality
1.7 (172 reviews)
1.8 (87 reviews)
Reviewer's quote

I went to get a fill up but since their web site is as inept as their so-called "customer service" I couldn't get on. So I called and was transferred 10 times. Finally, a girl named Michelle, probably really "Adititharemeth Kandrasharmakan" in Mumbai, said she was making the payment of $21...

Shayne

...Things I learned, Yes the gas is cheaper, Not sure the inconvenience is worth it, Disabled hubby cannot use the station, No handicap service (ie: please deposit cash here machine), Arco pump pass card has a bad reputation, Website says it's neither debit or credit...

PissedConsumer1714171

Shell and ARCO Pros and Cons

Pros
  • Quality of fuel
  • Very disgusted
  • Good gas
  • Price at the pump
  • Cheap gas
  • Next door to my job
Cons
  • Horrible customer service
  • Customer service
  • Not well educated or training employee
  • Poor customer service
  • That i couldnt get my money back that i paid on bill
  • Misleading fees

Shell and ARCO Most Positive Reviews

Top rated reviews
5

This afternoon l when to gas on my car at shell gas station on hidden valley/ norco.when l pay to the men in the...

5

There was every pump full of customers and even some waiting. It appears station has ran out of gad

Shell and ARCO Most Critical Reviews

Lowest rated reviews
1

I always get shell gas, till now! I went to pay a the pump but the pumps were so old you could not see what the card...

1

Customer service was very bad. Dishonest cashier. When you buy gas here, make sure that the cashier repeat the amount...

Shell and ARCO Latest Reviews

Recent published reviews
1

I bought 5 $50 shell gas gift card from Publix with discount over 4 months during Publix monthly promotion. I used 3 car...

Read all 528 reviews

I have a good place in Hollister CA, for new gas station

Read all 261 reviews

Shell and ARCO Products and Services

Most reviewed product and services
  • Shell Customer Care (104 reviews)
  • Shell Manager (42 reviews)
  • Shell Gasoline Tank Refill (35 reviews)
  • Arco Customer Care (54 reviews)
  • Arco Cashier (31 reviews)
  • Arco Manager (13 reviews)