PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shell and ARCO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shell
ARCO

Shell and ARCO Overview

Total reviews 551 314
Company responses 0 0
Issues resolved 1 0

Shell and ARCO Consumer Ratings

Rank
93 out of 797 in Utility category
82 out of 797 in Utility category
Customer service
101 in category
134 in category
Product or Service Quality
105 in category
90 in category
Website
65 in category
117 in category
Price Affordability
56 in category
46 in category

Shell and ARCO Rating Details

Customer service
1.4 (212 reviews)
1.2 (139 reviews)
Reviewer's quote

...alcohol drink I think thats backwards and violates training protocol I will report her to the authorities for not carding I will not be going back there the customer service is horrible and...

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...They are not gang members and are in the customer service field so I would hope their attitude and actions would reflect that. His actions could have very quickly escalated into a physical altercation had I not showed restraint. Randy Gines..

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Product or Service Quality
1.6 (179 reviews)
1.7 (110 reviews)
Reviewer's quote

Self Service car was has flooding issues and lack of maintenance on a regular basis. This Shell gas station has two car washes. An automatic one that you drive into with rotating brushes and a self service one with a hand sprayer/brush combo...

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This is NOT A Law and nor can I be Denied Service which Violates Established Law - does not mean that these laws shall be unalterably established as justice. I have a Mask exemption and my MASK Had was broken I even tried to fix it to go back inside!! I Went to my car to try to fix it and she still...

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Website
2.2 (165 reviews)
1.9 (95 reviews)
Reviewer's quote

...from? What is there to buy at Shell that is $95 plus $25 in gas? This doesn’t make sense & I’m too pissed! I will jump on every Shell gas station’s website that I can find & give bad reviews if this is what this company is condoning! Not to mention the terrible customer service from these two men who were available to tel me anythingto get rid of me & my complaint. I have been...

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...On our July billing, I saw that I had received an email with their statements, but because I was too busy to reconcile and charge out the account then, I just went to their website and paid the balance due, in full. This month my bill contained a late fee of $1,176. 95...

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Price Affordability
2.3 (163 reviews)
2.5 (111 reviews)
Reviewer's quote

...When I arrived there the price was still $2. 29/g. I asked someone coming out if a big heavy man was at the counter or someone else...

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...Not seeing a posted price as the reader board was out of order, the Chevron across the street had posted $2. 75, I'm assuming from past experiences that Arco is a competitive retailer and I trust the brand. I should have paid closer attention...

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Shell and ARCO Pros and Cons

Pros
  • Very disgusted
  • Quality of fuel
  • Gas the convience of location
  • Cheap gas
  • Price at the pump
  • Next door to my job
Cons
  • Horrible customer service
  • Employees dis respectful
  • Not well educated or training employee
  • Poor customer service
  • Behavior of the employees
  • That i couldnt get my money back that i paid on bill

Shell and ARCO Most Positive Reviews

Top rated reviews
5

This afternoon l when to gas on my car at shell gas station on hidden valley/ norco.when l pay to the men in the...

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5

There was every pump full of customers and even some waiting. It appears station has ran out of gad

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5

I go to the Scott st shell in Fond Du lac Wi always with the slow rise in fuel every discount I can get keeps me coming...

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5

But it didn't go through, so i paid cash, and now it appears charged on my debit card too

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Shell and ARCO Most Critical Reviews

Lowest rated reviews
1

I always get shell gas, till now! I went to pay a the pump but the pumps were so old you could not see what the card...

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1

Customer service was very bad. Dishonest cashier. When you buy gas here, make sure that the cashier repeat the amount...

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1


I stopped and got $20.00 of gas last week. Later when checking my bank statement, I found a $90.00 charge from this sta...

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1

I was just trying to get my pump turned on $20.00 on eight ,each time the clerk told me get back into line .then I got...

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Shell and ARCO Latest Reviews

Recent published reviews
5

Continued minutes later yelling from cross store n arguing with me
..i kept my mouth shut long ad i could....manager didn...

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No votes

I went to arco in Apple valley California on Friday November 6th around 4:45pm. I purchased gas, two Red Bulls, and a...

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1.1

The clerk and the head store manager at the certain Shell store that I fill up at every week using my fuel rewards the...

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1

After almost 3 years being a customer of Arco , just find out that they were double charging me on some of my...

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Shell and ARCO Products and Services

Most reviewed product and services
  • Shell Manager (42 reviews)
  • Shell Gasoline Tank Refill (34 reviews)
  • Shell Cashier (30 reviews)
  • Arco Cashier (38 reviews)
  • Arco Manager (16 reviews)
  • Arco Gas Tank Refill (10 reviews)