PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wendys and Arbys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wendys
Arbys

Wendys and Arbys Overview

Total reviews 1082 1287
Company responses 0 0
Issues resolved 0 2

Wendys and Arbys Consumer Ratings

Rank
41 out of 671 in Fast Food category
35 out of 671 in Fast Food category
Customer service
35 in category
19 in category
Price Affordability
63 in category
65 in category
Location
44 in category
24 in category
Diversity of Products or Services
46 in category
31 in category

Wendys and Arbys Rating Details

Customer service
1.7 (344 reviews)
2.2 (575 reviews)
Reviewer's quote

...You nerd to train her in customer service and McDonald's is killing her with drive thru time in line..

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...and coke in another cup she goes oh my God we all heard her through the speaker I drive to the window I asked to add shake she said wow is this what u call customer service, Then I told her sorry to if I am asking too much I asked May I speak with your manager she said I am She was lying so I said I am calling the corporate office about your behavior she said go ahead she was very rude . Arbys you want review u got it Ill never go to any Arbys...

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Price Affordability
2.6 (311 reviews)
2.5 (493 reviews)
Reviewer's quote

45 would have been the correct price for everything I ordered if I received it They proceeded to give me the wrong change as well and I had to explain to them how to give change for a twenty I visit this Wendys often and I have never had this type of experience before and I feel some type of...

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...Was there a major price increase from last week?..

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Location
2.8 (298 reviews)
3.1 (520 reviews)
Reviewer's quote

Wendy's 16732 Clover Rd Noblesville, IN 46060 United States I'm texting in a complaint that this Wendy's location. I feel I was unjustly & racially discriminated against. I'm African American and I'm a truck driver...

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The owner of this franchise has still not reached out, but i used to work at this location, and of course he wouldn't, cause he does not care about his employees!Do..

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Diversity of Products or Services
2.4 (299 reviews)
2.7 (481 reviews)
Reviewer's quote

...Asked for Dr Pepper, which they were out of, so ask what my other choices were all she yelled me where Coke products. That doesn't narrow it down for me thanks. Asked for no ice, got ice...

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...When I tried to call Arby's corporate they would not give me a phone number that would answer I called multiple phone numbers no answer at all or automated services that would lead you know where this company is *** do not deal with them..

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Wendys and Arbys Pros and Cons

Pros
  • Person that served me
  • Food taisted ok
  • Customer service
  • Usually great food
  • Roast beef
  • Good food
Cons
  • Customer service
  • Worst service and food
  • Poor food quality
  • Customer service
  • Way i was treated
  • Lack of concern

Wendys and Arbys Most Positive Reviews

Top rated reviews
5

On Dec. 22 2014 I went into the Mena, Ar. Wendy's. The first thing I heard was someone yelling at the employees. "if I...

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5

My husband went into the store in Rutherford last week for dinner for us. My husband handed the cashier an Arby's gift c...

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5

Went to Wendy's today with my sister, as we sat and ate, we witnessed this young male manager, talk to his employees...

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5

a while back i came to the resturant to put in a application the manager name james told me that they dont do...

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Wendys and Arbys Most Critical Reviews

Lowest rated reviews
1

AT 6PM TODAY 9/19/2014. I WENT TO WENDYS IN ELIZABETHTON,TENN. AS A RESIDENT I GO THERE 2 OR 3 TIMES A WEEK. I WAS THE...

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1

Charged my debit card twice and did not give me a receipt purposely so I have no way of tracking it - thieves

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1

I myself and numerous customers have had under cooked chicken nuggets and chicken burgers quite a few times on...

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1

Good afternoon,

I am writing to formally complain about the terribly outrageous service received from your disheveled l...

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Wendys and Arbys Latest Reviews

Recent published reviews
No votes

Hi I am from Kenner,louisiana and writing you this because my son hasn’t stopped talking and asking about the spicy...

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1

Purchased a Fish sandwich and a Chicken Caesar Wrap 9/28/20. The batter On fish was very greasy. Fish did not look like...

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No votes

Associate kept my debit card and used it

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1

Fish was almost black from being burned

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Wendys and Arbys Products and Services

Most reviewed product and services
  • Wendys Manager (96 reviews)
  • Wendys Customer Care (85 reviews)
  • Wendys Burger (47 reviews)
  • Arbys Sandwich (174 reviews)
  • Arbys Customer Care (107 reviews)
  • Arbys Commercial (105 reviews)