PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wendys and Arbys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wendys
Arbys

Wendys and Arbys Overview

Total reviews
1015
1233
Company responses
0
0
Issues resolved
0
1

Wendys and Arbys Consumer Ratings

Rank
43 out of 648 in Fast Food category
30 out of 648 in Fast Food category
Customer service
36 in category
20 in category
Price Affordability
61 in category
58 in category
Diversity of Products or Services
45 in category
32 in category
Location
39 in category
23 in category

Wendys and Arbys Rating Details

Customer service
1.7 (318 reviews)
2.2 (550 reviews)
Reviewer's quote

It is now past 24 hrs and I have not received any sort of contact from Wendy's, though the customer service site says I would be contacted within 24 hrs. I want compensation for my disgusting experience. I will never eat at Wendy's again and I will tell everyone I can about the experience in hopes...

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Arbys customer service sucksdont go to arbys..

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Price Affordability
2.6 (291 reviews)
2.6 (473 reviews)
Reviewer's quote

I've gone to all sorts of fastfood places on multiple occasions and have had little to no complaints about price, food or service but today it was all negative. The cashier looked dead, no please or thank you just a blank facial expression. I ordered two burgers, the baconator and the triple...

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...So instead of adjusting the price to match the deal of the week. They called and had to wait until the police came and they were done with me. S they let all those cars food get cold...

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Diversity of Products or Services
2.5 (277 reviews)
2.8 (466 reviews)
Reviewer's quote

...Asked for Dr Pepper, which they were out of, so ask what my other choices were all she yelled me where Coke products. That doesn't narrow it down for me thanks. Asked for no ice, got ice...

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Dan Burch was being very rude to his workers and telling them to speed up when all he was doing at his desk on the coumputer not helping at all with the work to help get the food products out to the customers..

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Location
2.9 (277 reviews)
3.1 (497 reviews)
Reviewer's quote

I checked the Wendy's website to confirm that the location we wanted to eat at was now listed as open for breakfast at 6:30am. Yes they were. So, we stopped there and did not see anyone in the restaurant...

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But the last 3 times I have visited the location on Broad and Rose Hill in Reynoldsburg OH, it has been made different each time. One time had bacon on it? 2nd time toasted to hardness and 3rd time the crust of the bread was so hard could barely eat. (Plus had to request napkins-really?) Prior,...

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Wendys and Arbys Pros and Cons

Pros
  • Person that served me
  • Food taisted ok
  • Food was hot
  • Usually great food
  • Food is good
  • Food and servise
Cons
  • Worst service and food
  • Customer service
  • Poor food quality
  • Way i was treated
  • Customer service
  • Lack of concern

Wendys and Arbys Most Positive Reviews

Top rated reviews
5

On Dec. 22 2014 I went into the Mena, Ar. Wendy's. The first thing I heard was someone yelling at the employees. "if I...

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5

My husband went into the store in Rutherford last week for dinner for us. My husband handed the cashier an Arby's gift c...

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5

Went to Wendy's today with my sister, as we sat and ate, we witnessed this young male manager, talk to his employees...

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5

a while back i came to the resturant to put in a application the manager name james told me that they dont do...

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Wendys and Arbys Most Critical Reviews

Lowest rated reviews
1

AT 6PM TODAY 9/19/2014. I WENT TO WENDYS IN ELIZABETHTON,TENN. AS A RESIDENT I GO THERE 2 OR 3 TIMES A WEEK. I WAS THE...

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1

Charged my debit card twice and did not give me a receipt purposely so I have no way of tracking it - thieves

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1

I myself and numerous customers have had under cooked chicken nuggets and chicken burgers quite a few times on...

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1

Good afternoon,

I am writing to formally complain about the terribly outrageous service received from your disheveled l...

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Wendys and Arbys Latest Reviews

Recent published reviews
1

MANAGER offered ice to cool my steaming hot chili down &;;;;;;;;;;;;;;;; said nothing she can do. Like to bad you...

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3.8

Server took dirty $ and then with same dirty glove continued to wrap a sandwich and make a drink i threw my food out ....

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2.4

Nothing was done.
No one contacted me.

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No votes

My husband purchased 2 Reuben sandwiches. I took a bite of mine and it tasted terrible. I opened it up and the bread...

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Wendys and Arbys Products and Services

Most reviewed product and services
  • Wendys Manager (92 reviews)
  • Wendys Customer Care (82 reviews)
  • Wendys Burger (46 reviews)
  • Arbys Sandwich (168 reviews)
  • Arbys Customer Care (107 reviews)
  • Arbys Commercial (95 reviews)