PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Arbys and Wendys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Arbys
2.3
Wendys
2.0
Arbys
Wendys

Arbys and Wendys Overview

Total reviews 1939 2540
Company responses 0 0
Issues resolved 11 16

Arbys and Wendys Consumer Ratings

Rank
45 out of 439 in Fast Food category
80 out of 439 in Fast Food category
Customer service
38 in category
97 in category
Location
43 in category
89 in category
Quality of Food
67 in category
85 in category
Price Affordability
78 in category
87 in category

Arbys and Wendys Rating Details

Customer service
2
(886 reviews)
1.5
(981 reviews)
Reviewer's quote

I have not received any response from Arbys customer service. I am disappointed about the service I received from the Skibo restaurant on 3/15/2024. My food was not served at the proper temperature and the bread was wet...

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...I am asking for a full refund on my order and I will NEVER order from Wendy's again!!! It has now been 40 minutes on hold waiting for customer service just to answer! WOWW..

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Location
2.8
(781 reviews)
2.3
(828 reviews)
Reviewer's quote

...Tell s me what location I am at. Yours should !!..

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...I do not know why this is, I do not know how this can be fixed, but I cannot and will not be doing business with this Wendy's location if they are unable to handle this simple issue..

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Quality of Food
2.2
(778 reviews)
2
(858 reviews)
Reviewer's quote

...The past three months the quality of the french fries has been horrible. When the option for crinkle cut was offered, I was pleased. They fry these potatoes until they were as hard as a brick...

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...I do have pictures to prove my purchase since they never gave me a receipt and the quality of food..

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Price Affordability
2.5
(755 reviews)
2.3
(830 reviews)
Reviewer's quote

My wife and I we were visiting the state of Maryland we decided to stop at Arby's for dinner we ordered are for the Big cheese bacon burger and chicken tenders and nuggets with fries the price was ridiculous $29 dollars and the food wasn't even good..

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...police was mad a cancer victim was being treated this way but I think a check for $3,500 would be fair or we can go to court let a civil jury pick the price and that could be in the $100,000s so unless Wendys is built on Pure hate and greed they will say no but if Wendys is smart they would settle this...

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Arbys and Wendys Pros and Cons

Pros
  • Good food
  • Food
  • Usually great food
  • Good food
  • Food
  • Great food
Cons
  • Customer service
  • Way i was treated
  • Lack of concern
  • Customer service
  • Worst service and food
  • Service

Arbys and Wendys Most Positive Reviews

Top rated reviews
5

If you cave to David Hogg ... I WILL NEVER GO BACK TO AN ARBYS !!! DO NOT LET A HIGH SCHOOL KID TELL YOU HOW TO DO...

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5

I have tried to send a message about the customer care at store number 3127 in Selma North Carolina but this app will...

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5

Just asking if workers should have gloves on while handling the cups filling them with drinks and the person at the...

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5

I was today 03/16/2024 at 1:38pm in the store 1091 W. Hallandale Beach blvd. fl 33009 (2****)
954-456-****
The server Marl...

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Arbys and Wendys Most Critical Reviews

Lowest rated reviews
1

We stopped iat Arby's in gallop nm. We ordered chicken strips for grandchildren chicken strips Where raw, not even...

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1

I went to the Green Acres Mall Location a few weeks ago. It was near closing time, so the employees were breaking down...

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1

I went to Arby's at loves on I4 near Auburndale and received horrible service by the assistant manager. I will never...

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1

tonight's order missing several items that I paid extra for. why can't they just check the order for accuracy. when I...

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Arbys and Wendys Latest Reviews

Recent published reviews
1

I have not received any response from Arbys customer service. I am disappointed about the service I received from the...

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3

I have semi-regularly visited the Wendy's at 5509 North Keystone Avenue in Indianapolis, IN for food, and I have had...

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No votes

I called to compliment on food, type said for $1 dollar and its fully reimbursed they will set me up to talk, well...

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No votes

I went up to the drive thru to order and they didnt respond when my car pulled up for approximately10mins with me...

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