PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Arbys and Wendys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Arbys
Wendys

Arbys and Wendys Overview

Total reviews
1247
1030
Company responses
0
0
Issues resolved
1
0

Arbys and Wendys Consumer Ratings

Rank
30 out of 650 in Fast Food category
42 out of 650 in Fast Food category
Customer service
18 in category
34 in category
Location
24 in category
39 in category
Quality of Food
40 in category
47 in category
Price Affordability
58 in category
60 in category

Arbys and Wendys Rating Details

Customer service
2.2 (555 reviews)
1.7 (323 reviews)
Reviewer's quote

Arbys customer service sucksdont go to arbys..

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It is now past 24 hrs and I have not received any sort of contact from Wendy's, though the customer service site says I would be contacted within 24 hrs. I want compensation for my disgusting experience. I will never eat at Wendy's again and I will tell everyone I can about the experience in hopes...

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Location
3.1 (501 reviews)
2.9 (280 reviews)
Reviewer's quote

The owner of this franchise has still not reached out, but i used to work at this location, and of course he wouldn't, cause he does not care about his employees!Do..

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I checked the Wendy's website to confirm that the location we wanted to eat at was now listed as open for breakfast at 6:30am. Yes they were. So, we stopped there and did not see anyone in the restaurant...

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Quality of Food
2.3 (489 reviews)
2.2 (280 reviews)
Reviewer's quote

...The quality of food has went down with prices going up. The staff does not pay attention to specialty order not do they care. I'm very disappointed in how good places market their food with misleading pictures/ advertisement and get a product that is the opposite of what you Order...

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...When I got to the window to pick up my food I could not see ANY employee as far as I could see wearing gloves or masks. I called the manager Sean and asked him about it. His reply was " the person working the window is not required to wear gloves, and it is the choice of my employees to wear a mask"...

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Price Affordability
2.6 (481 reviews)
2.6 (294 reviews)
Reviewer's quote

...So instead of adjusting the price to match the deal of the week. They called and had to wait until the police came and they were done with me. S they let all those cars food get cold...

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I've gone to all sorts of fastfood places on multiple occasions and have had little to no complaints about price, food or service but today it was all negative. The cashier looked dead, no please or thank you just a blank facial expression. I ordered two burgers, the baconator and the triple...

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Arbys and Wendys Pros and Cons

Pros
  • Usually great food
  • Roast beef
  • Food is good
  • Person that served me
  • Food taisted ok
  • Food was hot
Cons
  • Customer service
  • Way i was treated
  • Lack of concern
  • Worst service and food
  • Customer service
  • Poor food quality

Arbys and Wendys Most Positive Reviews

Top rated reviews
5

My husband went into the store in Rutherford last week for dinner for us. My husband handed the cashier an Arby's gift c...

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5

On Dec. 22 2014 I went into the Mena, Ar. Wendy's. The first thing I heard was someone yelling at the employees. "if I...

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5

a while back i came to the resturant to put in a application the manager name james told me that they dont do...

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5

Went to Wendy's today with my sister, as we sat and ate, we witnessed this young male manager, talk to his employees...

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Arbys and Wendys Most Critical Reviews

Lowest rated reviews
1

Charged my debit card twice and did not give me a receipt purposely so I have no way of tracking it - thieves

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1

AT 6PM TODAY 9/19/2014. I WENT TO WENDYS IN ELIZABETHTON,TENN. AS A RESIDENT I GO THERE 2 OR 3 TIMES A WEEK. I WAS THE...

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1

Good afternoon,

I am writing to formally complain about the terribly outrageous service received from your disheveled l...

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1

I myself and numerous customers have had under cooked chicken nuggets and chicken burgers quite a few times on...

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Arbys and Wendys Latest Reviews

Recent published reviews
No votes

Please be aware that at Arbys on Baum Blvd Pittsburgh 15224, the kitchen and drive-thru employees are refusing to wear...

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4.3

I've been told that its against Wendys policy to have a nose piercing, but we are now wearing mask and If was to take...

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No votes

Arbys stopped offering onion rings. Thats the main reason I go there. But thats ok, I have DQ and Jack in the box and...

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1

I was at Wendys on onley ave in Phila pa 6001 N. Broad St.
Philadelphia, PA 19141. The cashier was very rude I ask for no...

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Arbys and Wendys Products and Services

Most reviewed product and services
  • Arbys Sandwich (169 reviews)
  • Arbys Customer Care (107 reviews)
  • Arbys Commercial (105 reviews)
  • Wendys Manager (92 reviews)
  • Wendys Customer Care (83 reviews)
  • Wendys Burger (46 reviews)