PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Arbys and Wendys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Arbys
Wendys

Arbys and Wendys Overview

Total reviews
1184
948
Company responses
0
0
Issues resolved
1
0

Arbys was first mentioned on PissedConsumer on Sep 13, 2007 and since then this brand received 1184 reviews. It is 236 reviews more than Wendys received since Sep 13, 2007.

Arbys and Wendys Consumer Ratings

Rank
31 out of 1382 in Fast Food category
54 out of 1382 in Fast Food category
Customer service
19 in category
31 in category
Staff
25 in category
46 in category
Location
24 in category
44 in category

According to consumer ratings and reviews, Arbys ranks 23 points higher in the Fast Food category than Wendys. People gave Arbys 2.2 stars for Customer service criterion in Fast Food category and it is 109 points higher than the worst rated brand in this category. At the same time, Wendys was rated 1.8 stars for Customer service criterion in this category and it is 97 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Arbys has a higher rating than Wendys. Regarding Location criterion, consumers gave Arbys 3.1 stars and it is 81% greater than other in category. Wendys however was rated 2.9 stars and it is 66% greater than other in category.

Arbys and Wendys Rating Details

Customer service
2.2 (522 reviews)
1.8 (294 reviews)
Reviewer's quote

arbys has changed their "arbys sauce" in the little packets and its horrible i mean sooooo gross! i can not eat it any longer its so sad i was a VERY long time customer. please bring back the original sauce!..

PissedConsumer1683578

...We won't be back to this location if this is "their customer service"..

PissedConsumer1723514
Staff
2.1 (488 reviews)
1.7 (279 reviews)
Reviewer's quote

...Antwon, Nathanial and pretty Alexis are great as I am sure is the rest of the staff..

PissedConsumer1672100

...I dont speak ebonics so you need to hire staff that can understand english. I once had a mexican man who spoke no english take my order a different restaurant and got it all correct. So thats pretty sad wendys..

PissedConsumer1191067
Location
3.1 (478 reviews)
2.9 (265 reviews)
Reviewer's quote

But the last 3 times I have visited the location on Broad and Rose Hill in Reynoldsburg OH, it has been made different each time. One time had bacon on it? 2nd time toasted to hardness and 3rd time the crust of the bread was so hard could barely eat. (Plus had to request napkins-really?) Prior,...

Hope F

...This exact location was at 7931 e Stockton blvd Sacramento , California , 95823 . I will not ever order from a fast food restaurant and sit down inside again . You can say that I do need to take care of my belongings better , but there is no reason to steel something that is not yours...

Marisol J

Arbys and Wendys Pros and Cons

Pros
  • Roast beef
  • Food is good
  • Curly fries was good
  • Person that served me
  • Food was hot
  • Food taisted ok
Cons
  • Customer service
  • Lack of service provided to ensure order accuracy
  • Lack of concern
  • Worst service and food
  • Customer service
  • Poor food quality

Arbys and Wendys Most Positive Reviews

Top rated reviews
5

My husband went into the store in Rutherford last week for dinner for us. My husband handed the cashier an Arby's gift c...

5

On Dec. 22 2014 I went into the Mena, Ar. Wendy's. The first thing I heard was someone yelling at the employees. "if I...

Arbys and Wendys Most Critical Reviews

Lowest rated reviews
1

Charged my debit card twice and did not give me a receipt purposely so I have no way of tracking it - thieves

1

AT 6PM TODAY 9/19/2014. I WENT TO WENDYS IN ELIZABETHTON,TENN. AS A RESIDENT I GO THERE 2 OR 3 TIMES A WEEK. I WAS THE...

Arbys and Wendys Latest Reviews

Recent published reviews
2.5

Went by to get food for work at 9:45 Friday Night doors locked and drive through lights out and no one answered!!!!!...

Read all 1184 reviews

I could get large Fries if I ordered by mobile phone which I do not own one. I don't think it's fair. Guess I will not...

Read all 948 reviews

Arbys and Wendys Products and Services

Most reviewed product and services
  • Arbys Sandwich (163 reviews)
  • Arbys Customer Care (103 reviews)
  • Arbys Commercial (93 reviews)
  • Wendys Manager (88 reviews)
  • Wendys Customer Care (78 reviews)
  • Wendys Burger (44 reviews)