PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Arbys and McDonalds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Arbys
McDonalds

Arbys and McDonalds Overview

Total reviews
1190
4136
Company responses
0
0
Issues resolved
1
12

McDonalds was first mentioned on PissedConsumer on Dec 5, 2007 and since then this brand received 4136 reviews. It is 2946 reviews more than Arbys received since Sep 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Arbys customer support team and McDonalds customer service.

Arbys and McDonalds Consumer Ratings

Rank
33 out of 1073 in Fast Food category
58 out of 1073 in Fast Food category
Customer service
20 in category
41 in category
Staff
24 in category
49 in category
Location
24 in category
43 in category

According to consumer ratings and reviews, Arbys ranks 25 points higher in the Fast Food category than McDonalds. People gave Arbys 2.2 stars for Customer service criterion in Fast Food category and it is 109 points higher than the worst rated brand in this category. At the same time, McDonalds was rated 1.7 stars for Customer service criterion in this category and it is 88 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Arbys has a higher rating than McDonalds. Regarding Location criterion, consumers gave Arbys 3.1 stars and it is 81% greater than other in category. McDonalds however was rated 2.9 stars and it is 67% greater than other in category.

Arbys and McDonalds Rating Details

Customer service
2.2 (528 reviews)
1.7 (1610 reviews)
Reviewer's quote

...I could have went to a BBQ place and got a whole meal for 12$ and the customer service sucked. You couldnt pay me to go back..

A m

...Most McDonald's have great customer service, but this one must have extremely poor management or ownership???..

James S
Staff
2.1 (493 reviews)
1.7 (1535 reviews)
Reviewer's quote

...Antwon, Nathanial and pretty Alexis are great as I am sure is the rest of the staff..

PissedConsumer1672100

... to me something needs to be done about her as i wont be going there again as this is the 3rd time shes been ignorant like that please do something about this staff member....

Miguel
Location
3.1 (482 reviews)
2.9 (1442 reviews)
Reviewer's quote

But the last 3 times I have visited the location on Broad and Rose Hill in Reynoldsburg OH, it has been made different each time. One time had bacon on it? 2nd time toasted to hardness and 3rd time the crust of the bread was so hard could barely eat. (Plus had to request napkins-really?) Prior,...

Hope F

Blue color t shirt 1 lady, she is so mean , I spend minimum $10 everyday in this location ( 541 6th ave newyork ny 10011) , I never notice that outside food is not allowed here, but the way she telling me to not to eat the food over here its insulting , you have no rights to insult any one..

FAZLAY N

Arbys and McDonalds Pros and Cons

Pros
  • Food is good
  • Roast beef
  • Disgusting
  • Proximity to my house
  • Usually the food
  • Most unprofessional
Cons
  • Customer service
  • Way i was treated
  • Lack of service provided to ensure order accuracy
  • Customer service
  • Service
  • I did not like the customer service

Arbys and McDonalds Most Positive Reviews

Top rated reviews
5

My husband went into the store in Rutherford last week for dinner for us. My husband handed the cashier an Arby's gift c...

5

Everything was cold we ordered a double with chesse but received a mc chicken

Arbys and McDonalds Most Critical Reviews

Lowest rated reviews
1

Charged my debit card twice and did not give me a receipt purposely so I have no way of tracking it - thieves

1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

Arbys and McDonalds Latest Reviews

Recent published reviews
1.2

I ordered 25 dollars of food and went home to eat. Fries were cold and old. If you pay 25$ on food atleast be quality...

Read all 1190 reviews

I need to find out if there is a copy of my pay stub on file

Read all 4136 reviews

Arbys and McDonalds Products and Services

Most reviewed product and services
  • Arbys Sandwich (162 reviews)
  • Arbys Customer Care (104 reviews)
  • Arbys Commercial (93 reviews)
  • Mcdonalds Manager (612 reviews)
  • Mcdonalds Customer Care (568 reviews)
  • Mcdonalds Drive-through (212 reviews)