PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Arbys and McDonalds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Arbys
McDonalds

Arbys and McDonalds Overview

Total reviews
1185
4091
Company responses
0
0
Issues resolved
1
11

McDonalds was first mentioned on PissedConsumer on Dec 5, 2007 and since then this brand received 4091 reviews. It is 2906 reviews more than Arbys received since Sep 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Arbys customer support team and McDonalds customer service.

Arbys and McDonalds Consumer Ratings

Rank
31 out of 1382 in Fast Food category
58 out of 1382 in Fast Food category
Customer service
19 in category
44 in category
Staff
25 in category
49 in category
Location
24 in category
41 in category

According to consumer ratings and reviews, Arbys ranks 27 points higher in the Fast Food category than McDonalds. People gave Arbys 2.2 stars for Customer service criterion in Fast Food category and it is 108 points higher than the worst rated brand in this category. At the same time, McDonalds was rated 1.6 stars for Customer service criterion in this category and it is 83 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Arbys has a higher rating than McDonalds. Regarding Location criterion, consumers gave Arbys 3.1 stars and it is 81% greater than other in category. McDonalds however was rated 2.9 stars and it is 68% greater than other in category.

Arbys and McDonalds Rating Details

Customer service
2.2 (522 reviews)
1.6 (1590 reviews)
Reviewer's quote

arbys has changed their "arbys sauce" in the little packets and its horrible i mean sooooo gross! i can not eat it any longer its so sad i was a VERY long time customer. please bring back the original sauce!..

PissedConsumer1683578

I went to this Macdonald everyday service are worse service I ever see in my life. Girls kicking around make customers wait for long time and today was the worse story for me. I had to go because it’s close to my work and also open 24 hours...

Shady R
Staff
2.1 (488 reviews)
1.7 (1517 reviews)
Reviewer's quote

...Antwon, Nathanial and pretty Alexis are great as I am sure is the rest of the staff..

PissedConsumer1672100

... to me something needs to be done about her as i wont be going there again as this is the 3rd time shes been ignorant like that please do something about this staff member....

Miguel
Location
3.1 (479 reviews)
2.9 (1426 reviews)
Reviewer's quote

But the last 3 times I have visited the location on Broad and Rose Hill in Reynoldsburg OH, it has been made different each time. One time had bacon on it? 2nd time toasted to hardness and 3rd time the crust of the bread was so hard could barely eat. (Plus had to request napkins-really?) Prior,...

Hope F

Every time i come to this location i have issues. The ice cream machine is ALWAYS DOWN...

Amanda G

Arbys and McDonalds Pros and Cons

Pros
  • Roast beef
  • Food is good
  • Curly fries was good
  • Proximity to my house
  • Usually the food
  • Most unprofessional
Cons
  • Customer service
  • Lack of service provided to ensure order accuracy
  • Lack of concern
  • Customer service
  • Service
  • I did not like the customer service

Arbys and McDonalds Most Positive Reviews

Top rated reviews
5

My husband went into the store in Rutherford last week for dinner for us. My husband handed the cashier an Arby's gift c...

5

Everything was cold we ordered a double with chesse but received a mc chicken

Arbys and McDonalds Most Critical Reviews

Lowest rated reviews
1

Charged my debit card twice and did not give me a receipt purposely so I have no way of tracking it - thieves

1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

Arbys and McDonalds Latest Reviews

Recent published reviews
4

Very dirty men's restroom 12/9/19 at Army's on 63rd St.(Shawnee Mission Parkway). Walls,urinal. Food hood except onion...

Read all 1185 reviews
1.5

I order my meal and nicely asked for mc chicken sauce at the speaker so it wouldnt be a big deal for the lazy birch to...

Read all 4091 reviews

Arbys and McDonalds Products and Services

Most reviewed product and services
  • Arbys Sandwich (163 reviews)
  • Arbys Customer Care (103 reviews)
  • Arbys Commercial (93 reviews)
  • Mcdonalds Manager (603 reviews)
  • Mcdonalds Customer Care (558 reviews)
  • Mcdonalds Drive-through (209 reviews)