PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Long John Silvers and Arbys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Long John Silvers
Arbys

Long John Silvers and Arbys Overview

Total reviews
638
1190
Company responses
0
0
Issues resolved
1
1

Arbys was first mentioned on PissedConsumer on Sep 13, 2007 and since then this brand received 1190 reviews. It is 552 reviews more than Long John Silvers received since Mar 10, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Long John Silvers customer support team and Arbys customer service.

Long John Silvers and Arbys Consumer Ratings

Rank
73 out of 1073 in Fast Food category
33 out of 1073 in Fast Food category
Customer service
48 in category
20 in category
Staff
50 in category
24 in category
Product or Service Quality
54 in category
38 in category

According to consumer ratings and reviews, Arbys ranks 40 points higher in the Fast Food category than Long John Silvers. People gave Long John Silvers 1.6 stars for Customer service criterion in Fast Food category and it is 80 points higher than the worst rated brand in this category. At the same time, Arbys was rated 2.2 stars for Customer service criterion in this category and it is 108 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Arbys has a higher rating than Long John Silvers. Regarding Product or Service Quality criterion, consumers gave Long John Silvers 1.7 stars and it is 58% greater than other in category. Arbys however was rated 1.9 stars and it is 70% greater than other in category.

Long John Silvers and Arbys Rating Details

Customer service
1.6 (313 reviews)
2.2 (528 reviews)
Reviewer's quote

Tried to call customer service and voice my disappointment with the chain, thats imposable, and why im writing this review, dont take my word for this chain, go on the internet and review what others have put. They are the worst colection of reviews of any place I have ever looked up, none of us...

brian p

...I could have went to a BBQ place and got a whole meal for 12$ and the customer service sucked. You couldnt pay me to go back..

A m
Staff
1.7 (309 reviews)
2.1 (493 reviews)
Reviewer's quote

A shift leader would rather stand around and hollar and the staff then step in and help. This shift leader has had her significant other tell my girlfriend, another employee, and another manager that he was going to kick my *** for me speaking the truth about her to the employees. She gets mad...

Strider

...Antwon, Nathanial and pretty Alexis are great as I am sure is the rest of the staff..

PissedConsumer1672100
Product or Service Quality
1.7 (295 reviews)
1.9 (411 reviews)
Reviewer's quote

...I can't thank you enough for the personal service and happiness your girls have given us. Thank you for everything, Greg and Ernie Schoff..

Fermon

...If you pay 25$ on food atleast be quality food . And to top it off no receipt to use as proof They make sure of that . No proof to back up your purchase...

Robert S

Long John Silvers and Arbys Pros and Cons

Pros
  • Staff and service
  • Food was ok
  • Food is fabulous
  • Food is good
  • Roast beef
  • Disgusting
Cons
  • Poor service and filthy
  • Place sucks
  • Service
  • Customer service
  • Way i was treated
  • Lack of service provided to ensure order accuracy

Long John Silvers and Arbys Most Positive Reviews

Top rated reviews
5

It was a great place

5

My husband went into the store in Rutherford last week for dinner for us. My husband handed the cashier an Arby's gift c...

Long John Silvers and Arbys Most Critical Reviews

Lowest rated reviews
1

Disgusted with the place i went their like two days go n their was mess every where n they couldn't even get our orders...

1

Charged my debit card twice and did not give me a receipt purposely so I have no way of tracking it - thieves

Long John Silvers and Arbys Latest Reviews

Recent published reviews
3.2

We went to the Sweetwater Tn location and they rudely refused to take my gift card that I received for Christmas. So...

Read all 638 reviews
1.2

I ordered 25 dollars of food and went home to eat. Fries were cold and old. If you pay 25$ on food atleast be quality...

Read all 1190 reviews

Long John Silvers and Arbys Products and Services

Most reviewed product and services
  • Long John Silvers Customer Care (96 reviews)
  • Long John Silvers Manager (64 reviews)
  • Long John Silvers Sanitary Conditions (53 reviews)
  • Arbys Sandwich (162 reviews)
  • Arbys Customer Care (104 reviews)
  • Arbys Commercial (93 reviews)