PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Culvers and Arbys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Culvers
Arbys

Culvers and Arbys Overview

Total reviews
306
1192
Company responses
0
0
Issues resolved
3
1

Arbys was first mentioned on PissedConsumer on Sep 13, 2007 and since then this brand received 1192 reviews. It is 886 reviews more than Culvers received since Sep 9, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Culvers customer support team than with Arbys customer service.

Culvers and Arbys Consumer Ratings

Rank
35 out of 1073 in Fast Food category
33 out of 1073 in Fast Food category
Staff
21 in category
24 in category
Location
21 in category
24 in category
Customer service
22 in category
20 in category

According to consumer ratings and reviews, Arbys ranks 2 points higher in the Fast Food category than Culvers. People gave Culvers 2.3 stars for Staff criterion in Fast Food category and it is 107 points higher than the worst rated brand in this category. At the same time, Arbys was rated 2.1 stars for Staff criterion in this category and it is 104 points higher than the worst rated brand in this category. If we look at Location criterion, than we see that Culvers has a higher rating than Arbys. Regarding Customer service criterion, consumers gave Culvers 2.1 stars and it is 83% greater than other in category. Arbys however was rated 2.2 stars and it is 84% greater than other in category.

Culvers and Arbys Rating Details

Staff
2.3 (167 reviews)
2.1 (493 reviews)
Reviewer's quote

The staff just looked around at each other and then finally after other customers said something I received help and the lid was placed on properly. I was in pain filled out an incident report and I remember the young manager on duty asked me if I wanted an ice cream. The incident report states...

Lorraine A

...Antwon, Nathanial and pretty Alexis are great as I am sure is the rest of the staff..

PissedConsumer1672100
Location
3.3 (163 reviews)
3.1 (482 reviews)
Reviewer's quote

The last 3 times I have been in the Casselberry Culvers location there has been a nasty sour smell at the drink station. I was with at least 1 other person upon each visit and the other people always smelled it as well. This is IMO pure neglect as I once was a bar manager and I understand what...

Rosemary L

But the last 3 times I have visited the location on Broad and Rose Hill in Reynoldsburg OH, it has been made different each time. One time had bacon on it? 2nd time toasted to hardness and 3rd time the crust of the bread was so hard could barely eat. (Plus had to request napkins-really?) Prior,...

Hope F
Customer service
2.1 (160 reviews)
2.2 (528 reviews)
Reviewer's quote

I was very unsatisfied with the customer service, food quality and staff of the Culver’s I visited. I ordered cheese curds and when I received them they were soggy and cold. So I went inside and told the staff of the cheese curds they made me new ones...

Dorise

...I could have went to a BBQ place and got a whole meal for 12$ and the customer service sucked. You couldnt pay me to go back..

A m

Culvers and Arbys Pros and Cons

Pros
  • When order is accurate
  • Good food
  • Staff is very helpful and courteous
  • Food is good
  • Roast beef
  • Disgusting
Cons
  • Workers at the cash registers
  • Service at that culvers on that day
  • Handling of my complaint by owner
  • Customer service
  • Way i was treated
  • Lack of service provided to ensure order accuracy

Culvers and Arbys Most Positive Reviews

Top rated reviews
5

Sorry, but I don't believe ANY of these complaints. Never had a bad experience and im there slot!

5

My husband went into the store in Rutherford last week for dinner for us. My husband handed the cashier an Arby's gift c...

Culvers and Arbys Most Critical Reviews

Lowest rated reviews
1

Wrong orders. 3 out of 4 incorrect. Waited a long time to receive wrong order. Manager has no customer service skills....

1

Charged my debit card twice and did not give me a receipt purposely so I have no way of tracking it - thieves

Culvers and Arbys Latest Reviews

Recent published reviews
1.5

I visited your store in pinellas park Florida park ave 33782,as I normally do all the people are usually very personal v...

Read all 306 reviews
5

Im not a pissed consumer haha!!!!
I recommend Arbys Livingston Montana to everyone I really like the two for six French d...

Read all 1192 reviews

Culvers and Arbys Products and Services

Most reviewed product and services
  • Culvers Manager (42 reviews)
  • Culvers Customer Care (28 reviews)
  • Culvers Drive-through (27 reviews)
  • Arbys Sandwich (162 reviews)
  • Arbys Customer Care (104 reviews)
  • Arbys Commercial (94 reviews)