PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Burger King and Arbys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Burger King
Arbys

Burger King and Arbys Overview

Total reviews
979
1190
Company responses
0
0
Issues resolved
1
1

Arbys was first mentioned on PissedConsumer on Sep 13, 2007 and since then this brand received 1190 reviews. It is 211 reviews more than Burger King received since Oct 29, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Burger King customer support team and Arbys customer service.

Burger King and Arbys Consumer Ratings

Rank
56 out of 1073 in Fast Food category
33 out of 1073 in Fast Food category
Customer service
43 in category
20 in category
Staff
42 in category
24 in category
Location
53 in category
24 in category

According to consumer ratings and reviews, Arbys ranks 23 points higher in the Fast Food category than Burger King. People gave Burger King 1.6 stars for Customer service criterion in Fast Food category and it is 85 points higher than the worst rated brand in this category. At the same time, Arbys was rated 2.2 stars for Customer service criterion in this category and it is 108 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Arbys has a higher rating than Burger King. Regarding Location criterion, consumers gave Burger King 2.7 stars and it is 59% greater than other in category. Arbys however was rated 3.1 stars and it is 81% greater than other in category.

Burger King and Arbys Rating Details

Customer service
1.6 (270 reviews)
2.2 (528 reviews)
Reviewer's quote

Customer service mangers at the locations I visit are rude 90% of the time and Ive waited almost 2+ hours and still counting for a manager to get a toy my 2 year old happen to lose under the locked gate part. I had 5 different people over the past three hours ask her to help us for them to receive...

Luigi

...I could have went to a BBQ place and got a whole meal for 12$ and the customer service sucked. You couldnt pay me to go back..

A m
Staff
1.8 (240 reviews)
2.1 (493 reviews)
Reviewer's quote

...I asked Fairbanks Alaska staff what cooking oil is used. I must avoid Canola Oil for health reasons...

Sora

...Antwon, Nathanial and pretty Alexis are great as I am sure is the rest of the staff..

PissedConsumer1672100
Location
2.7 (231 reviews)
3.1 (482 reviews)
Reviewer's quote

I called location at 1800 s Georgia st in Amarillo, Tx to inquire as to when breakfast ceased to be served. Employee to me 11 a. m...

Tinika

But the last 3 times I have visited the location on Broad and Rose Hill in Reynoldsburg OH, it has been made different each time. One time had bacon on it? 2nd time toasted to hardness and 3rd time the crust of the bread was so hard could barely eat. (Plus had to request napkins-really?) Prior,...

Hope F

Burger King and Arbys Pros and Cons

Pros
  • Location
  • That i will never eat here again
  • Range of food
  • Food is good
  • Roast beef
  • Disgusting
Cons
  • Poor customer service
  • Poor attitude
  • Management
  • Customer service
  • Way i was treated
  • Lack of service provided to ensure order accuracy

Burger King and Arbys Most Positive Reviews

Top rated reviews
5

I went to the BK in Deer Run in Midlothian Va and just want to say that Cedric was very professional. At most drive...

5

My husband went into the store in Rutherford last week for dinner for us. My husband handed the cashier an Arby's gift c...

Burger King and Arbys Most Critical Reviews

Lowest rated reviews
1

It is not too often that I would visit a burger king, so I thought I would give it a try. I honestly feel sorry for the...

1

Charged my debit card twice and did not give me a receipt purposely so I have no way of tracking it - thieves

Burger King and Arbys Latest Reviews

Recent published reviews

I was told this is a franchise and you have no control over what happens at that location

Read all 979 reviews
1.2

I ordered 25 dollars of food and went home to eat. Fries were cold and old. If you pay 25$ on food atleast be quality...

Read all 1190 reviews

Burger King and Arbys Products and Services

Most reviewed product and services
  • Burger King Burger (386 reviews)
  • Burger King Manager (73 reviews)
  • Burger King Customer Care (55 reviews)
  • Arbys Sandwich (162 reviews)
  • Arbys Customer Care (104 reviews)
  • Arbys Commercial (93 reviews)