PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Burger King and Arbys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Burger King
Arbys

Burger King and Arbys Overview

Total reviews
1291
1268
Company responses
0
0
Issues resolved
2
1

Burger King and Arbys Consumer Ratings

Rank
61 out of 659 in Fast Food category
31 out of 659 in Fast Food category
Customer service
37 in category
18 in category
Location
51 in category
23 in category
Diversity of Products or Services
50 in category
27 in category
Website
47 in category
36 in category

Burger King and Arbys Rating Details

Customer service
1.7 (383 reviews)
2.2 (563 reviews)
Reviewer's quote

On the first occasion, our Whoppers were so overcooked that they were burned, and the customer service team refused to replace them. On the second occasion, they were undercooked so poorly that the hamburger patty was cold; again they refused to replace them. Whilst the economy of Antigua turns on...

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Arbys customer service sucksdont go to arbys..

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Location
2.6 (327 reviews)
3.1 (508 reviews)
Reviewer's quote

When I get to the location they say EVERY TIME I see it on your app but we don't see it on our screen so we can't give you the FREE whopper. I then show them the phone with the burger king app T-mobile Tuesday FREE whopper and they say it's now on our computer and WE DON'T SUPPORT the Burger King...

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The owner of this franchise has still not reached out, but i used to work at this location, and of course he wouldn't, cause he does not care about his employees!Do..

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Diversity of Products or Services
2.3 (313 reviews)
2.7 (477 reviews)
Reviewer's quote

...Neva expected such services from brand name like burger king. revert awaited..

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...When I tried to call Arby's corporate they would not give me a phone number that would answer I called multiple phone numbers no answer at all or automated services that would lead you know where this company is *** do not deal with them..

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Website
2.6 (305 reviews)
2.8 (454 reviews)
Reviewer's quote

...I placed an order for delivery not for picked up from your website. I need to get a refund for it..

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...sauce on them ,I asked him about it and they treat me like I'm an idiot and say it doesn't come on it, when it plainly states it in your description on your website. The manager with a full beard treat you like an idiot and is very rude and disrespectful I had to wait 5 minutes to get a pizza slider did not have marinara sauce on it . Did not get a receipt...

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Burger King and Arbys Pros and Cons

Pros
  • That i will never eat here again
  • Location
  • No pros
  • Food and servise
  • Usually great food
  • Roast beef
Cons
  • Poor customer service
  • Poor attitude
  • Management
  • Customer service
  • Way i was treated
  • Lack of concern

Burger King and Arbys Most Positive Reviews

Top rated reviews
5

The manager lady at Altus is such a witch. Our order was wrong and when We took it back up there the manager blamed it...

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5

My husband went into the store in Rutherford last week for dinner for us. My husband handed the cashier an Arby's gift c...

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5

I went to the BK in Deer Run in Midlothian Va and just want to say that Cedric was very professional. At most drive...

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5

a while back i came to the resturant to put in a application the manager name james told me that they dont do...

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Burger King and Arbys Most Critical Reviews

Lowest rated reviews
1

It is not too often that I would visit a burger king, so I thought I would give it a try. I honestly feel sorry for the...

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1

Charged my debit card twice and did not give me a receipt purposely so I have no way of tracking it - thieves

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1

Waited in Drive thru line for 20+ mins. Just to get my food and see that my order was WRONG! Went back in and threw the...

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1

Good afternoon,

I am writing to formally complain about the terribly outrageous service received from your disheveled l...

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Burger King and Arbys Latest Reviews

Recent published reviews
2.6

Went through drive thru and placed order. Employee at window did not have mask on properly and when I approached her...

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1

today we purchased 4 chicken salad sandwiches , i should call them limp,warm lettuce sandwiches. what chicken salad was...

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4.3

Now mind you, it had been awhile sense my last visit, and was looking forward to that Whopper Jr. The perfect size burge...

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1

I ordered four fish sandwiches, one large curly fry and a medium sweet potato waffle
When I pulled up to pay they told me...

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Burger King and Arbys Products and Services

Most reviewed product and services
  • Burger King Burger (389 reviews)
  • Burger King Manager (81 reviews)
  • Burger King Customer Care (70 reviews)
  • Arbys Sandwich (170 reviews)
  • Arbys Customer Care (107 reviews)
  • Arbys Commercial (105 reviews)