PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Braums and Arbys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Braums
Arbys

Braums and Arbys Overview

Total reviews
458
1247
Company responses
0
0
Issues resolved
0
1

Braums and Arbys Consumer Ratings

Rank
31 out of 650 in Fast Food category
31 out of 650 in Fast Food category
Customer service
27 in category
18 in category
Quality of Food
22 in category
40 in category
Product or Service Quality
22 in category
36 in category
Location
26 in category
24 in category

Braums and Arbys Rating Details

Customer service
1.9 (220 reviews)
2.2 (555 reviews)
Reviewer's quote

Spoke to customer service, and she said that someone from the District office would contact me..

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Arbys customer service sucksdont go to arbys..

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Quality of Food
2.5 (192 reviews)
2.3 (489 reviews)
Reviewer's quote

...the little hamburger is over cooked also, never taste fresh, is usually dry, no matter what time Of day I come in, and very little vegetables on them, the quality of food used to be better at braums, seems like there are skimping on food quality and buttered pecans. Would be nice to see that the employees take pride in what they are doing and the food they are...

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...The quality of food has went down with prices going up. The staff does not pay attention to specialty order not do they care. I'm very disappointed in how good places market their food with misleading pictures/ advertisement and get a product that is the opposite of what you Order...

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Product or Service Quality
2.1 (188 reviews)
1.9 (433 reviews)
Reviewer's quote

...Very unhappy with this product. Was a rip off..

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...not great customer service like they profess. I complained that my order of onions rings were all small and others orders were large onion rings and this was very noticeable. I suggested employees take note of portion size so size portions are fair...

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Location
3 (176 reviews)
3.1 (501 reviews)
Reviewer's quote

I ordered a burger meal from the del city location on 44th and sunnylane. When I got home, I went to spread the pickles around and found a piece of paper (like the ones you put between the patties) on my burger. I still have it and the bun it was on in the wrapper...

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The owner of this franchise has still not reached out, but i used to work at this location, and of course he wouldn't, cause he does not care about his employees!Do..

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Braums and Arbys Pros and Cons

Pros
  • Good ice cream
  • Shakes
  • Location
  • Usually great food
  • Roast beef
  • Food is good
Cons
  • Attitude of employees
  • Bad managment
  • Customer service
  • Customer service
  • Way i was treated
  • Lack of concern

Braums and Arbys Most Positive Reviews

Top rated reviews
5

Braums store# 53 Dallas forest lb and Plano rd. Shift manager ms Vanessa looked overwhelmed and was rude... She gave me...

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5

My husband went into the store in Rutherford last week for dinner for us. My husband handed the cashier an Arby's gift c...

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5

If you've had an Bad experience with any Braum's in the OKC area maybe you need to come to the one Located on 13925...

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5

a while back i came to the resturant to put in a application the manager name james told me that they dont do...

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Braums and Arbys Most Critical Reviews

Lowest rated reviews
1

Ive worked for Braums in Springdale, AR. And only been there for a week I was in the fresh market area... No one trained...

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1

Charged my debit card twice and did not give me a receipt purposely so I have no way of tracking it - thieves

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1

Pick up sister.... Supposed to get off at 11pm!!!! 12:30 still waiting! Guess this place don't take other people's...

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1

Good afternoon,

I am writing to formally complain about the terribly outrageous service received from your disheveled l...

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Braums and Arbys Latest Reviews

Recent published reviews
3

Went through Oklahoma on my way back to Texas. No one had masks on there or in Texas. Hmm, I wonder why the virus is...

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No votes

Please be aware that at Arbys on Baum Blvd Pittsburgh 15224, the kitchen and drive-thru employees are refusing to wear...

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No votes

HAVE NOT HEARD A WORD FROM BRAUMS

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No votes

Arbys stopped offering onion rings. Thats the main reason I go there. But thats ok, I have DQ and Jack in the box and...

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Braums and Arbys Products and Services

Most reviewed product and services
  • Braums Manager (46 reviews)
  • Braums Customer Care (42 reviews)
  • Braums Ice Cream (36 reviews)
  • Arbys Sandwich (169 reviews)
  • Arbys Customer Care (107 reviews)
  • Arbys Commercial (105 reviews)