PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aramex and Viabox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aramex
Viabox

Aramex and Viabox Overview

Total reviews 630 71
Company responses 4 0
Issues resolved 7 5

Aramex and Viabox Consumer Ratings

Rank
233 out of 1060 in Transportation and Logistics category
161 out of 1060 in Transportation and Logistics category
Customer service
156 in category
143 in category
Product or Service Quality
151 in category
111 in category
Turnaround Time
146 in category
123 in category
Tracking Tool
109 in category
111 in category

Aramex and Viabox Rating Details

Customer service
1.1 (297 reviews)
1.2 (34 reviews)
Reviewer's quote

...I called the customer service, the operator told me pickup started from 9:00. The operator said pickup would therefore take place between 9:00 to 12:00. I confirmed my details (address for pickup and delivery, phone number ..

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Will tell them to keep the package as this is far more hassle then it is worth! No reply from customer service and when I opened a PayPal dispute I was finally sent a message saying I need a Notarized form to resend it and all fees must be paid with bitcoin! Account was frozen till I canceled...

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Product or Service Quality
1.2 (254 reviews)
1.4 (32 reviews)
Reviewer's quote

it is very bad service, and donot understand why UAE carrefour use their services for delivery, not able to reach aramex customer services center only wast money when call them, never have human to answer the call. 2 days no one collect the order wasting time..

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Awful company, awful customer service!! SAVE your money and go somewhere ELSE! Also extremely OVERPRICED..

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Turnaround Time
1.1 (246 reviews)
1.3 (28 reviews)
Reviewer's quote

...I’ve been providing all the documents the 4th time around. And this is besides the fact that iam bombarded with messages and pre recorded calls at least 20-30 times a day and when I contacted their customer care line the woman on the other side was downright horrible..

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I ordered $642 worth of merchandise from Amazon US in January and paid for Viabox to ship it to Rio De Janeiro where I was working at the time. The package didn't ship on time so I changed my flights to give it another week and still no cigar. I moved back to Australia to find out it had been stuck...

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Tracking Tool
1.4 (240 reviews)
1.4 (26 reviews)
Reviewer's quote

...Seems stuck in South Africa from the tracking system. No follow-up nor response despite calling multiple times and multiple emails..

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...SO I STILL WATING FOR MOR THAN 3 WEEKS Tracking Number...

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Aramex and Viabox Pros and Cons

Pros
  • Unprofessional
  • Service
  • Prices
  • Repacking for free
  • Site
  • Pics of content for free
Cons
  • Customer service
  • Poor explanations
  • Service
  • Customer service
  • Communication
  • Unexpected pricing

Aramex and Viabox Most Positive Reviews

Top rated reviews
5

I have used the company here in Dammam, Saudi Arabia a few times for online purchasing. I would like to highlight the...

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3.5

I ordered two perfumes from Amazon ($80 total) and got free shipping but had no idea they could not be shipped...

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5

My parcel no. Is 3436398254 Karachi to Jeddah. Wait was 44kg. Parcel delivered wrong address. My parcel was 2/pcs. One...

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3.4

So basically, they OPENED the package. Jason Statham's #1 rule as the Transporter was, "Never open the package." THEY OP...

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Aramex and Viabox Most Critical Reviews

Lowest rated reviews
1

The worst service ever. IT took 3 days to deliver my parcel from New York into Doha and already 10 days this beautiful c...

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1

Don't ever deal with these clowns, they will overcharge you for shipping rates. I compared one item which I had to ano...

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1

Very slow. Unhelpfull customer service. Package sent inside cairo on 2nd of dec. Its 13th of dec and not yet received...

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1

WORST COMPANY EVER!! the charged me 47usd for a package, But i only got a letter that weighed 0,6 ounces with one item i...

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Aramex and Viabox Latest Reviews

Recent published reviews
No votes

I usually order my Homeopathy medicine from my sisterDr.Heena Khan in Mumbai. She sends them with all the required docum...

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1

Had a package shipped through Viabox and they had it misplaced and then returned to them. I was at no point informed...

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2

As there a confusion in identity proof and no one is picking the call up.

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1

Have not received order ordered June 6

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Aramex and Viabox Products and Services

Most reviewed product and services
  • Aramex Delivery Service (214 reviews)
  • Aramex Courier Delivery Service (78 reviews)
  • Aramex Shipping Service (55 reviews)
  • Viabox Shipping Service (14 reviews)
  • Viabox Delivery Service (11 reviews)
  • Viabox Customer Care (7 reviews)