PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aramex and MyUS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aramex

Aramex

Has verified representatives
1.2
MyUS

MyUS

Has verified representatives
2.3
Aramex
MyUS

Aramex and MyUS Overview

Total reviews
521
69
Company responses
4
35
Issues resolved
6
2

Aramex was first mentioned on PissedConsumer on Aug 2, 2008 and since then this brand received 521 reviews. It is 452 reviews more than MyUS received since Dec 9, 2012. MyUS responds to reviews and communicates with its consumers more often than Aramex. MyUS customer service team contacts its customers via PissedConsumer.com in 51 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with MyUS customer support team than with Aramex customer service.

Aramex and MyUS Consumer Ratings

Rank
206 out of 1689 in Transportation and Logistics category
68 out of 1689 in Transportation and Logistics category
Customer service
148 in category
141 in category
Product or Service Quality
144 in category
107 in category
Turnaround Time
134 in category
100 in category

According to consumer ratings and reviews, MyUS ranks 138 points higher in the Transportation and Logistics category than Aramex. People gave Aramex 1.1 stars for Customer service criterion in Transportation and Logistics category and it is 235 points higher than the worst rated brand in this category. At the same time, MyUS was rated 1.2 stars for Customer service criterion in this category and it is 242 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that MyUS has a higher rating than Aramex. Regarding Turnaround Time criterion, consumers gave Aramex 1.1 stars and it is 65% greater than other in category. MyUS however was rated 1.3 stars and it is 74% greater than other in category.

Aramex and MyUS Rating Details

Customer service
1.1 (249 reviews)
1.2 (44 reviews)
Reviewer's quote

When I reached out to the customer service email address I received an auto response which I will attach for your amusement. The customer service email address advises that they do not receive emails?? We paid for a purse in the UK and was informed that we have a 60$ import fee (taxes etc). We did...

Lynnsey

...Based on the comments of their customer service it was evidently stolen in their wearhouse („which rarely happens it you don’t purchase insurance...

Peter T
Product or Service Quality
1.1 (215 reviews)
1.3 (35 reviews)
Reviewer's quote

I ordered my bath and body works and unluckily they are the partnered courier. Ive called them twice to update my phone number and even has given them preferred time and nothing happened. Its two weeks now and I just decided to pick it up still after two days I am waiting for sms for me to be able...

PissedConsumer1715659

8 lbs! Got in touch with customer service, and they said that the package was 3. 1 lbs on their scale (must have gained half a pound in transit?!) and then they REPACKAGED it inside their own box, even though it should have been sent in the original packaging. When I called them out on this, they...

Tom W
Turnaround Time
1.1 (202 reviews)
1.3 (36 reviews)
Reviewer's quote

worst customer and delivery service ever. shame

Akhdiya M

This is my first time of using their service. A friend sent me a package to my suite and the package was received by them two days ago and I wanted to login to check if they've logded the package in my suit all I got was account can't be found. I went on to chat with their customer service live and...

Temitope B

Aramex and MyUS Pros and Cons

Pros
  • Unprofessional
  • Service
  • Website
  • Disgraceful
  • That they offered a service
  • What they promised
Cons
  • Service
  • Poor explanations
  • Customer service
  • Very bad experience
  • Worst service
  • Pathetic customer service

Aramex and MyUS Most Positive Reviews

Top rated reviews
5

I have used the company here in Dammam, Saudi Arabia a few times for online purchasing. I would like to highlight the...

5

hi
i used myus for long time , and they have great support team , i joined with free package on the first month by usin...

Aramex and MyUS Most Critical Reviews

Lowest rated reviews
1

The worst service ever. IT took 3 days to deliver my parcel from New York into Doha and already 10 days this beautiful c...

1

This *** company gave me very hard time. They lost me my package in their warehouse and they did not bother to search...

Aramex and MyUS Latest Reviews

Recent published reviews
1

This company does not have a phone contact number and does not return emails. When I reached out to the customer service...

Read all 521 reviews
1

International SHIPPING AGENCY
Two myUS.com phone numbers are either unavailable or disconnected,
Their email contact would...

Read all 69 reviews

Aramex and MyUS Products and Services

Most reviewed product and services
  • Aramex Delivery Service (203 reviews)
  • Aramex Courier Delivery Service (70 reviews)
  • Aramex Shipping Service (47 reviews)
  • Myus Shipping Service (32 reviews)
  • Myus Delivery Service (11 reviews)
  • Myus Packing Service (3 reviews)