PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aramex and Fetchr as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aramex

Aramex

Has Verified Representatives
1.2
Fetchr

Fetchr

1.2
Aramex
Fetchr

Aramex and Fetchr Overview

Total reviews
621
75
Company responses
4
0
Issues resolved
7
1

Aramex and Fetchr Consumer Ratings

Rank
225 out of 1051 in Transportation and Logistics category
238 out of 1051 in Transportation and Logistics category
Customer service
155 in category
162 in category
Product or Service Quality
147 in category
142 in category
Turnaround Time
145 in category
263 in category
Tracking Tool
109 in category
122 in category

Aramex and Fetchr Rating Details

Customer service
1.1 (296 reviews)
1.1 (37 reviews)
Reviewer's quote

...I called the customer service, the operator told me pickup started from 9:00. The operator said pickup would therefore take place between 9:00 to 12:00. I confirmed my details (address for pickup and delivery, phone number ..

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I have clearly requested their customer service to have my debit card delivered on or before 10 am. Otherwise, they can just deliver it to the bank branch in IBN Batuta, so ill go there to collect it in order not to disturb my schedule. They have committed that their delivery guy will come on time...

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Product or Service Quality
1.2 (253 reviews)
1.2 (33 reviews)
Reviewer's quote

it is very bad service, and donot understand why UAE carrefour use their services for delivery, not able to reach aramex customer services center only wast money when call them, never have human to answer the call. 2 days no one collect the order wasting time..

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I lost already 5 customers because of unprofessional service of Fetchr: 1) delivery from Dubai to Abu-dhabi took 2 weeks, no one even call me or my customer 2) they are holding on the line more then 18 min all the time 3) no one reacts on complains and even replies to emails 4) even if you arrange...

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Turnaround Time
1.1 (245 reviews)
1 (30 reviews)
Reviewer's quote

I have never received my parcels on time. My parcel was dropped at ur place on the 6th of june ..

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...All after my delivery was overdue and my reputation for not delivering things on time got spoilt..

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Tracking Tool
1.4 (239 reviews)
1.3 (27 reviews)
Reviewer's quote

...Seems stuck in South Africa from the tracking system. No follow-up nor response despite calling multiple times and multiple emails..

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...An assistant named Aya began the chat asking my tracking number? My reply was that I require to arrange delivery accordingly, how I can already have a tracking number? She replied with another question. "please provide me with your Registered phone number". Another silly question...

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Aramex and Fetchr Pros and Cons

Pros
  • Unprofessional
  • Service
  • Prices
No votes
Cons
  • Customer service
  • Poor explanations
  • Service
  • Bad functioning application site
  • Poor out of date service delivery
  • Losing clients

Aramex and Fetchr Most Positive Reviews

Top rated reviews
5

I have used the company here in Dammam, Saudi Arabia a few times for online purchasing. I would like to highlight the...

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3.3

I found Desertcart to be good. They delivered my product before scheduled time. Their website also user friendly. But...

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5

My parcel no. Is 3436398254 Karachi to Jeddah. Wait was 44kg. Parcel delivered wrong address. My parcel was 2/pcs. One...

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No votes

Aramex and Fetchr Most Critical Reviews

Lowest rated reviews
1

The worst service ever. IT took 3 days to deliver my parcel from New York into Doha and already 10 days this beautiful c...

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1

I have an order no 71700041938 from Adidas KSA online store from 24-11-2017
First, the order was mispacked (one shoes ins...

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1

Very slow. Unhelpfull customer service. Package sent inside cairo on 2nd of dec. Its 13th of dec and not yet received...

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1

I think the staff is overworked, this is the 2nd time i am awaiting delivery. The delivery guy calls me that he is in...

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Aramex and Fetchr Latest Reviews

Recent published reviews
No votes

Hi good evening We order one material from Nike showroom, through exper delivery
they mention you will receive your produ...

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1

I have clearly requested their customer service to have my debit card delivered on or before 10 am. Otherwise, they can...

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No votes

I've waited for my parcel since June 12, when I called offices at first they did not pick up phone now they do, but...

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1

I lost already 5 customers because of unprofessional service of Fetchr:
1) delivery from Dubai to Abu-dhabi took 2 weeks,...

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Aramex and Fetchr Products and Services

Most reviewed product and services
  • Aramex Delivery Service (213 reviews)
  • Aramex Courier Delivery Service (78 reviews)
  • Aramex Shipping Service (54 reviews)
  • Fetchr Delivery Service (24 reviews)
  • Fetchr Customer Care (15 reviews)
  • Fetchr Courier Delivery Service (14 reviews)