PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DHL and Aramex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DHL
Aramex

DHL and Aramex Overview

Total reviews 844 630
Company responses 0 4
Issues resolved 6 7

DHL and Aramex Consumer Ratings

Rank
203 out of 1060 in Transportation and Logistics category
233 out of 1060 in Transportation and Logistics category
Customer service
148 in category
156 in category
Website
169 in category
174 in category
Turnaround Time
125 in category
146 in category
Product or Service Quality
136 in category
151 in category

DHL and Aramex Rating Details

Customer service
1.2 (234 reviews)
1.1 (297 reviews)
Reviewer's quote

I call customer service to be told they have no idea when its going to be delivery today or maybe tomorrow. They could not give me no information only that it was out for delivery. They could not even tell me that if the item was still going to be delivered or until what time I should imagine it...

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...I called the customer service, the operator told me pickup started from 9:00. The operator said pickup would therefore take place between 9:00 to 12:00. I confirmed my details (address for pickup and delivery, phone number ..

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Website
1.4 (174 reviews)
1.4 (234 reviews)
Reviewer's quote

... a notice, they say they dropped the parcel on her front door ! (NSR), customer service says I should have specified 'signature only' god knows where in their website ! They ruined my week. I believe they themselves stole it, she was only away for 2hrs....

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Despite me sending my documents multiple times through multiple channels (SMS update, website update, customer care escalations) I keep getting mails and messages that my consignment is delayed because of lack of KYC documents. Worse than that, is the links they keep sending in their mails and...

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Turnaround Time
1.3 (172 reviews)
1.1 (246 reviews)
Reviewer's quote

...About a week this time, so here I am again. Called off work, at home waiting for the package. No package again...

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...I’ve been providing all the documents the 4th time around. And this is besides the fact that iam bombarded with messages and pre recorded calls at least 20-30 times a day and when I contacted their customer care line the woman on the other side was downright horrible..

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Product or Service Quality
1.3 (170 reviews)
1.2 (254 reviews)
Reviewer's quote

...Im honestly not happy with the service..

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it is very bad service, and donot understand why UAE carrefour use their services for delivery, not able to reach aramex customer services center only wast money when call them, never have human to answer the call. 2 days no one collect the order wasting time..

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DHL and Aramex Pros and Cons

Pros
  • Never again
  • Disgraceful
  • Lie to cunsumer
  • Unprofessional
  • Service
  • Prices
Cons
  • Customer service
  • Service
  • Slow shipping
  • Customer service
  • Poor explanations
  • Service

DHL and Aramex Most Positive Reviews

Top rated reviews
5

Hi everyone! I just would like to share my wonderful exp with DHL SOHAR Oman. THANK YOU wouldn't be enough. This...

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5

I have used the company here in Dammam, Saudi Arabia a few times for online purchasing. I would like to highlight the...

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5

What I think a lot of people misunderstand about DHL is there are separate DHL divisions. If your package is being...

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5

My parcel no. Is 3436398254 Karachi to Jeddah. Wait was 44kg. Parcel delivered wrong address. My parcel was 2/pcs. One...

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DHL and Aramex Most Critical Reviews

Lowest rated reviews
1

I SENT MY SHIPMENT FROM CANADA TO FRANCE MORE THAN A WEEK IN ADVANCE - PAID FOR PRIORITY SHIPMENT. IT ARRIVES FRIDAY,...

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1

The worst service ever. IT took 3 days to deliver my parcel from New York into Doha and already 10 days this beautiful c...

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1

My order was wrongly sent to ANOTHER COUNTRY! 10 days since I ordered the package and it is still not here! At the first...

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1

Very slow. Unhelpfull customer service. Package sent inside cairo on 2nd of dec. Its 13th of dec and not yet received...

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DHL and Aramex Latest Reviews

Recent published reviews
1

I have been waiting for many weeks for a parcel to arrive in France from America, I realise there is a problem due to...

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No votes

I usually order my Homeopathy medicine from my sisterDr.Heena Khan in Mumbai. She sends them with all the required docum...

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1

Does DHL compton have issues with not replying to enquiries and being complicit to stealing goods while writing them off...

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2

As there a confusion in identity proof and no one is picking the call up.

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DHL and Aramex Products and Services

Most reviewed product and services
  • Dhl Delivery Service (349 reviews)
  • Dhl Shipping Service (75 reviews)
  • Dhl Express Delivery Service (35 reviews)
  • Aramex Delivery Service (214 reviews)
  • Aramex Courier Delivery Service (78 reviews)
  • Aramex Shipping Service (55 reviews)