PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aramex and DHL as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aramex
1.3
DHL
DHL
1.4
Aramex
DHL

Aramex and DHL Overview

Total reviews 1378 1295
Company responses 4 0
Issues resolved 16 14

Aramex and DHL Consumer Ratings

Rank
247 out of 1128 in Transportation and Logistics category
208 out of 1128 in Transportation and Logistics category
Customer service
213 in category
187 in category
Product or Service Quality
191 in category
168 in category
Turnaround Time
187 in category
159 in category
Tracking Tool
179 in category
159 in category

Aramex and DHL Rating Details

Customer service
1.2
(589 reviews)
1.3
(406 reviews)
Reviewer's quote

Dear Aramex Customer Service, I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration regarding the service provided by Aramex in delivering a package to me. The details of the package are as follows: Tracking Number: 350******** Sender: Nadia RAZKANE...

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Messaged customer service to arrange for a pickup at SG, then was told please contact IT to resolve the problem. What kind of service is that, bad system design and user have to call to resolve, why don't you ask me whether end user knows programming and help you solve your system bug? Secondly,...

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Product or Service Quality
1.3
(508 reviews)
1.4
(304 reviews)
Reviewer's quote

Aramex customer service is worst ever. It will show out for delivery at 9am and you will wait for them to deliver but it wont get delivered for 3 days. They really dont know the difference between out of delivery and transit..

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We have used other services to send packages overseas to our son, but this experience was different. It was excellent from the moment we walked in the DHzl office in Washington DC. Customer Service folks were friendly, knowledgeable, professional...

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Turnaround Time
1.2
(491 reviews)
1.3
(310 reviews)
Reviewer's quote

...The turnaround time for Aramex is too long. I am running out of time..

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My package has been put on hold the last two days and the first time they said the address was wrong then today they said nobody was home and I was home and had the front door open and not one person showed up to deliver something..

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Tracking Tool
1.5
(489 reviews)
1.5
(317 reviews)
Reviewer's quote

tracking tool is useless. customer support takes forever to respond. parcel delivery is late...

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...I have a tracking number 926129****941816****07 when I track my package it comes up Exception Please help..

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Aramex and DHL Pros and Cons

Pros
  • Unprofessional
  • Service
  • Non
  • Never again
  • Disgraceful
  • Lie to cunsumer
Cons
  • Customer service
  • Poor explanations
  • Service
  • Customer service
  • Service
  • Slow shipping

Aramex and DHL Most Positive Reviews

Top rated reviews
5

Hi, I received a message from an eBay seller, who told me about a problem with the delivery of a package.
This is the tra...

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5

First I wanted to say that I love my job at Dhl. With that said the only thing that is buging me there is the gentlemen...

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5

I had sent a courier to my son in Sydney containing household goods and a electrical rice cooker on 13.06.2023 by Airway...

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5

We have used other services to send packages overseas to our son, but this experience was different. It was excellent...

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Aramex and DHL Most Critical Reviews

Lowest rated reviews
1

There is no customer service care facility.
Totally *** delivery Service company. I send a gift to someone before 6 Days...

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1

My girlfriend had a package delivered to my house. DHL left a slip and said sign it and they'd be back tomorrow. I did....

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1

Aramex continues to delay shipment / pick-up for the fourth time. Time to move on from shop n ship.. where they charge s...

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1

They said they dont deliver too P.O. Box but my first product was? Sunglass hut manager called too get my shades sent I...

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Aramex and DHL Latest Reviews

Recent published reviews
No votes

When will you be able to get my package back When will you be able to get my package back from FedEx? They said that...

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No votes

The DHL site said that they were going to deliver my order yesterday. I'm still waiting. I need those instruments to...

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1

Dear Aramex Customer Service,
I hope this message finds you well. I am writing to express my deep dissatisfaction and fru...

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No votes

I need you to only send me the stainless steel pot. Throw away the cylinder I'd uts slowing down the process. I need...

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