PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aramex and DHL as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aramex

Aramex

Has verified representatives
1.2
DHL

DHL

1.3
Aramex
DHL

Aramex and DHL Overview

Total reviews
522
814
Company responses
4
0
Issues resolved
6
5

DHL was first mentioned on PissedConsumer on Jun 15, 2007 and since then this brand received 814 reviews. It is 292 reviews more than Aramex received since Aug 2, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Aramex customer support team and DHL customer service.

Aramex and DHL Consumer Ratings

Rank
207 out of 1689 in Transportation and Logistics category
183 out of 1689 in Transportation and Logistics category
Customer service
147 in category
134 in category
Product or Service Quality
144 in category
118 in category
Turnaround Time
133 in category
116 in category

According to consumer ratings and reviews, DHL ranks 24 points higher in the Transportation and Logistics category than Aramex. People gave Aramex 1.1 stars for Customer service criterion in Transportation and Logistics category and it is 235 points higher than the worst rated brand in this category. At the same time, DHL was rated 1.2 stars for Customer service criterion in this category and it is 248 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that DHL has a higher rating than Aramex. Regarding Turnaround Time criterion, consumers gave Aramex 1.1 stars and it is 65% greater than other in category. DHL however was rated 1.2 stars and it is 70% greater than other in category.

Aramex and DHL Rating Details

Customer service
1.1 (250 reviews)
1.2 (222 reviews)
Reviewer's quote

When I reached out to the customer service email address I received an auto response which I will attach for your amusement. The customer service email address advises that they do not receive emails?? We paid for a purse in the UK and was informed that we have a 60$ import fee (taxes etc). We did...

Lynnsey

Really? At 10pm we called again and after the customer support guy was with tied hands we asked for a supervisor which spoke with me and guaranteed 2 things: 1. The package will be scheduled for early delivery (after wasting 2 days waiting at home i have to go to the hospital on the 3rd and...

Boryana B
Product or Service Quality
1.1 (215 reviews)
1.3 (160 reviews)
Reviewer's quote

I ordered my bath and body works and unluckily they are the partnered courier. Ive called them twice to update my phone number and even has given them preferred time and nothing happened. Its two weeks now and I just decided to pick it up still after two days I am waiting for sms for me to be able...

PissedConsumer1715659

...10mn away from where she lives, they didn't call her, they didn't send her a notice, they say they dropped the parcel on her front door ! (NSR), customer service says I should have specified 'signature only' god knows where in their website ! They ruined my week. I believe they themselves stole it, she was only away for...

Pat M
Turnaround Time
1.1 (202 reviews)
1.2 (161 reviews)
Reviewer's quote

worst customer and delivery service ever. shame

Akhdiya M

It's been over a month and they couldn't deliver a parcel. They charge for the home delivery but always force customer to pick up from the branch by delaying the delivery. I had a worst experience ever with DHL. I must have called their customer care more than 20 times. They are trained to...

PissedConsumer1160506

Aramex and DHL Pros and Cons

Pros
  • Unprofessional
  • Service
  • Website
  • Never again
  • Lie to cunsumer
  • False
Cons
  • Service
  • Poor explanations
  • Customer service
  • Customer service
  • Service
  • Slow shipping

Aramex and DHL Most Positive Reviews

Top rated reviews
5

I have used the company here in Dammam, Saudi Arabia a few times for online purchasing. I would like to highlight the...

5

Hi everyone! I just would like to share my wonderful exp with DHL SOHAR Oman. THANK YOU wouldn't be enough. This...

Aramex and DHL Most Critical Reviews

Lowest rated reviews
1

The worst service ever. IT took 3 days to deliver my parcel from New York into Doha and already 10 days this beautiful c...

1

I SENT MY SHIPMENT FROM CANADA TO FRANCE MORE THAN A WEEK IN ADVANCE - PAID FOR PRIORITY SHIPMENT. IT ARRIVES FRIDAY,...

Aramex and DHL Latest Reviews

Recent published reviews
1

My package should be delivered from 12 of December, call center i was calling more than 10 times and i sent 2 time...

Read all 522 reviews
1

I recently moved to US and my mother send me a gift for my birthday using DHL services on 5th December, as the company i...

Read all 814 reviews

Aramex and DHL Products and Services

Most reviewed product and services
  • Aramex Delivery Service (203 reviews)
  • Aramex Courier Delivery Service (70 reviews)
  • Aramex Shipping Service (47 reviews)
  • Dhl Delivery Service (339 reviews)
  • Dhl Shipping Service (71 reviews)
  • Dhl Customer Care (34 reviews)