PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aramex and DHL as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aramex

Aramex

Has Verified Representatives
1.2
DHL

DHL

1.3
Aramex
DHL

Aramex and DHL Overview

Total reviews
618
838
Company responses
4
0
Issues resolved
7
6

Aramex and DHL Consumer Ratings

Rank
224 out of 1047 in Transportation and Logistics category
195 out of 1047 in Transportation and Logistics category
Customer service
155 in category
146 in category
Product or Service Quality
148 in category
133 in category
Turnaround Time
146 in category
127 in category
Tracking Tool
110 in category
95 in category

Aramex and DHL Rating Details

Customer service
1.1 (296 reviews)
1.2 (231 reviews)
Reviewer's quote

...I called the customer service, the operator told me pickup started from 9:00. The operator said pickup would therefore take place between 9:00 to 12:00. I confirmed my details (address for pickup and delivery, phone number ..

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I call customer service to be told they have no idea when its going to be delivery today or maybe tomorrow. They could not give me no information only that it was out for delivery. They could not even tell me that if the item was still going to be delivered or until what time I should imagine it...

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Product or Service Quality
1.2 (253 reviews)
1.3 (167 reviews)
Reviewer's quote

it is very bad service, and donot understand why UAE carrefour use their services for delivery, not able to reach aramex customer services center only wast money when call them, never have human to answer the call. 2 days no one collect the order wasting time..

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We are a company in Los Angeles with a valid (active account) Been trying to reach our rep for over 2 weeks now (no luck-but a lot of run around from CS) This service is a total waste of time and energy. even with saving offered/ I would not waste my time anymore. Disappointed, and frustrated..

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Turnaround Time
1.1 (245 reviews)
1.3 (169 reviews)
Reviewer's quote

I have never received my parcels on time. My parcel was dropped at ur place on the 6th of june ..

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...About a week this time, so here I am again. Called off work, at home waiting for the package. No package again...

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Tracking Tool
1.4 (239 reviews)
1.6 (166 reviews)
Reviewer's quote

...Seems stuck in South Africa from the tracking system. No follow-up nor response despite calling multiple times and multiple emails..

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...Checked the tracking, on the 5th, 6th, and 7th the package was on hold for unknown reasons. This was not a customs issue since it did not even enter customs yet. It took numerous calls and conversations to get them to open a case to figure out what happened...

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Aramex and DHL Pros and Cons

Pros
  • Unprofessional
  • Service
  • Prices
  • Never again
  • Disgraceful
  • Lie to cunsumer
Cons
  • Customer service
  • Poor explanations
  • Service
  • Customer service
  • Service
  • Slow shipping

Aramex and DHL Most Positive Reviews

Top rated reviews
5

I have used the company here in Dammam, Saudi Arabia a few times for online purchasing. I would like to highlight the...

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5

Hi everyone! I just would like to share my wonderful exp with DHL SOHAR Oman. THANK YOU wouldn't be enough. This...

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5

My parcel no. Is 3436398254 Karachi to Jeddah. Wait was 44kg. Parcel delivered wrong address. My parcel was 2/pcs. One...

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5

What I think a lot of people misunderstand about DHL is there are separate DHL divisions. If your package is being...

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Aramex and DHL Most Critical Reviews

Lowest rated reviews
1

The worst service ever. IT took 3 days to deliver my parcel from New York into Doha and already 10 days this beautiful c...

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1

I SENT MY SHIPMENT FROM CANADA TO FRANCE MORE THAN A WEEK IN ADVANCE - PAID FOR PRIORITY SHIPMENT. IT ARRIVES FRIDAY,...

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1

Very slow. Unhelpfull customer service. Package sent inside cairo on 2nd of dec. Its 13th of dec and not yet received...

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1

My order was wrongly sent to ANOTHER COUNTRY! 10 days since I ordered the package and it is still not here! At the first...

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Aramex and DHL Latest Reviews

Recent published reviews
No votes

I had a package delivered by UPS to the NY Springfield gardens depot 5 weeks ago. The courier obtained a signature on de...

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1.8

Every time I get something sent to me from the East Coast They tend to use DHL. They will drive past my home in...

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1

I have uploaded kyc correct documents thrice and every time iam getting error message.why is it so.ond

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No votes

I WANTE MYE MONEY BACK..I DISABLLED ANN HE TOOOK EVERTYTHING I HADD ANN CANNOTT AFFORD UTILITTIES

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Aramex and DHL Products and Services

Most reviewed product and services
  • Aramex Delivery Service (212 reviews)
  • Aramex Courier Delivery Service (77 reviews)
  • Aramex Shipping Service (54 reviews)
  • Dhl Delivery Service (345 reviews)
  • Dhl Shipping Service (74 reviews)
  • Dhl Express Delivery Service (35 reviews)