PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Poland Spring and Aquafina as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Poland Spring
Aquafina

Poland Spring and Aquafina Overview

Total reviews
195
39
Company responses
0
0
Issues resolved
0
0

Poland Spring and Aquafina Consumer Ratings

Rank
207 out of 775 in Food Manufacturers category
85 out of 775 in Food Manufacturers category
Product or Service Quality
142 in category
121 in category
Website
166 in category
37 in category
Customer service
173 in category
103 in category
Value for money
151 in category
47 in category

Poland Spring and Aquafina Rating Details

Product or Service Quality
1.9 (72 reviews)
2 (11 reviews)
Reviewer's quote

...Service is horrible IN EVERY possible way..

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Dear Customer Service Manager, It has been requested to your delivery team for water delivery timing. In my area, your team deliver on Thursday 11AM-12PM, and for this time and day, it is not possible for me to be at home, neither any of my neighbor will take responsibility for water delivery of...

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Website
2 (58 reviews)
3.5 (8 reviews)
Reviewer's quote

Ever since Poland Spring changed their website around March 2019 I have had nothing but problems with scheduling and delivery. In June I was scheduled on their website for three deliveries which I did not do. If the customer tries to change a delivery date, it either won't lock in or affect future...

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There are scammers out here sending cashier checks for you to deposit into your account. Please do not deposit that check. They want you to keep $500 and you suppose to give the rest to whomever this person is,If it's too good to be true. It probably is.

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Customer service
1.6 (58 reviews)
2.3 (7 reviews)
Reviewer's quote

Spoke to a Katie last night she guaranteed delivery for today called customer service at 12:15 gentleman by the name of Charlie said my water delivery would be here delivery did come up but not complete order what is happening to your delivery service Readyfresh I have had trouble for the past...

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...Except it didn’t get me my drink!! Not only did I not get the drink, but my credit card still got charged! This is horrible service and needs to be fixed!..

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Value for money
2 (55 reviews)
3.2 (10 reviews)
Reviewer's quote

...I have no way to get my money back because the expiration date says next year. This is CLEARLY a common issue everyone is experiencing. Someone needs to do something about it...

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...I get it, you wanna save money on plastic and trying to stay green but listen, Its ot working! Make it stronger please or Im going to another water!..

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Poland Spring and Aquafina Pros and Cons

Pros
  • Customer service area
  • Water
  • Customer service calling back
  • Water is good
  • Good quality
  • Great tasting water
Cons
  • Toxic taste
  • I am afraid there is something harmful in it
  • Customer service
  • Poor proof ing
  • Fraud
  • Found plastic in waterbottle on multiple occasions

Poland Spring and Aquafina Most Positive Reviews

Top rated reviews
5

Just bought two gallons of Poland Spring at a gas station, where I usually don't buy the gallons of Poland Spring water...

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5

Like found out it was a fraud the person talking to me told me that.

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5

My experience has been thus far with Poland Spring/Ozarka satisfactory with nearly on time delivery, quality of water...

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5

There are scammers out here sending cashier checks for you to deposit into your account. Please do not deposit that chec...

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Poland Spring and Aquafina Most Critical Reviews

Lowest rated reviews
1

Poland spring water tastes great right? But is it worth cutting your finger over it? Recently I opened a bottle to...

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1

The new design of the smaller bottle caps are very very hard to open, hurt your hand and not user friendly AT ALL!...

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1

Got the Poland Spring water 2 days ago. Today the water turned brown. Explane that Poland Spring.

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1

Your bottles don’t stand up! It’s terrible it’s every single case of water I buy. You need to take

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Poland Spring and Aquafina Latest Reviews

Recent published reviews
1

Failed to credit me for returned empty bottles

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No votes

I received a check from the scammers I called the owner of the check and they told me the checks were fraudulent. So I...

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No votes

The 3 large 2.5 gallons jugs of Poland Springs water tasted horrible. It had a terrible mildew taste, very hard to...

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No votes

I got a email from aquafina claiming to want to car wrap my vehicle. I responded to the email. I want to know is this...

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Poland Spring and Aquafina Products and Services

Most reviewed product and services
  • Poland Spring Bottled Water (76 reviews)
  • Poland Spring Delivery Service (30 reviews)
  • Poland Spring Customer Care (8 reviews)
  • Aquafina Bottled Water (21 reviews)
  • Aquafina Buy One Get One Free Deal (1 review)
  • Aquafina Drink Vending Machine (1 review)