PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aqua America and Utilities Inc as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aqua America
Utilities Inc

Aqua America and Utilities Inc Overview

Total reviews
217
36
Company responses
0
0
Issues resolved
0
0

Aqua America was first mentioned on PissedConsumer on Jun 5, 2012 and since then this brand received 217 reviews. It is 181 reviews more than Utilities Inc received since Aug 30, 2013.

Aqua America and Utilities Inc Consumer Ratings

Rank
171 out of 1058 in Utility category
188 out of 1058 in Utility category
Product or Service Quality
110 in category
143 in category
Customer service
120 in category
137 in category
Staff
131 in category
158 in category

According to consumer ratings and reviews, Aqua America ranks 17 points higher in the Utility category than Utilities Inc. People gave Aqua America 1.5 stars for Product or Service Quality criterion in Utility category and it is 152 points higher than the worst rated brand in this category. At the same time, Utilities Inc was rated 1.2 stars for Product or Service Quality criterion in this category and it is 119 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Aqua America has a higher rating than Utilities Inc. Regarding Staff criterion, consumers gave Aqua America 1.3 stars and it is 50% worse than other in category. Utilities Inc however was rated 1 stars and it is 60% worse than other in category.

Aqua America and Utilities Inc Rating Details

Product or Service Quality
1.5 (107 reviews)
1.2 (22 reviews)
Reviewer's quote

...Refused to let me speak to anyone outside of customer service as the executives dont have time for customer issues. Website won't let you pay with credit card, automated system hung up on me multiple times..

Heather N

...customer service, rude and dismissive. Kevin-Field Supervisor no help and clueless. Where is my drinking water? Where are the Seminole County Board of Directors?..

PissedConsumer1139356
Customer service
1.2 (105 reviews)
1.1 (21 reviews)
Reviewer's quote

...Talking to customer service has been a waste of time. Really nice how Aqua treats a Disabled Senior citizen and leaves them without water to take a bath or cook!!! AND I have always paid my water bills!!! Please note that Aqua has never resolved a complaint against them..

ballen3

I ended up calling customer service and then was informed (by recording) that a main line burst and the water was out in my area, with no eta as to when it would be fixed. No boil alert was given. Many hours later I received a robo-call informing me of this information and to boil water until...

Brian E
Staff
1.3 (100 reviews)
1 (21 reviews)
Reviewer's quote

Called to have service turned on & almost 3 weeks later no water, RIDICULOUS!, supervisor repeated what phone staff told us &everyone has a different story , HORRIBLE SERVICE & no other company to use..

Telma

Utilities inc told me to pay $320 to turn my water back on and now utilities inc says pay $520 to turn my water back on i just don't have the money

PissedConsumer1696143

Aqua America and Utilities Inc Pros and Cons

Pros
  • Water comes to my home
  • Dirty water and outrageous pricing
No votes
Cons
  • Customer service
  • Payment methods
  • Policies
  • Kevin
  • Information in outages is non existent
  • Customer service

Aqua America and Utilities Inc Most Positive Reviews

Top rated reviews
5

Just rude period!!! They need better customer service

No votes

Aqua America and Utilities Inc Most Critical Reviews

Lowest rated reviews
1

Add me to the list of people who hate the monopoly that is Aqua.
I think they went from quarterly to monthly billing so...

1

I was a brand new customer in December 2015. I have been asked to pay a year back on my property for a bill of over $50...

Aqua America and Utilities Inc Latest Reviews

Recent published reviews
1

Day before Thanksgiving I called Aqua about very low water pressure and was told they would send someone out to...

Read all 217 reviews
1

Utilities inc told me to pay $320 to turn my water back on and now utilities inc says pay $520 to turn my water back on...

Read all 36 reviews

Aqua America and Utilities Inc Products and Services

Most reviewed product and services
  • Aqua America Residential Water Supply (63 reviews)
  • Aqua America Water Supply (34 reviews)
  • Aqua America Customer Care (32 reviews)
  • Utilities Inc Residential Water Supply (16 reviews)
  • Utilities Inc Customer Care (4 reviews)
  • Utilities Inc Wastewater Service (4 reviews)