PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aqua America and Utilities Inc as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aqua America
Utilities Inc

Aqua America and Utilities Inc Overview

Total reviews 234 37
Company responses 0 0
Issues resolved 0 0

Aqua America and Utilities Inc Consumer Ratings

Rank
167 out of 785 in Utility category
200 out of 785 in Utility category
Customer service
116 in category
143 in category
Product or Service Quality
116 in category
148 in category
Website
172 in category
182 in category
Price Affordability
152 in category
162 in category

Aqua America and Utilities Inc Rating Details

Customer service
1.3 (115 reviews)
1.1 (22 reviews)
Reviewer's quote

...Their customer service just says, "SORRY". If we had any options, I would chose a different company. They do not maintain their equipment and are reactive to issues rather than being proactive to resolve problems before they happen...

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I ended up calling customer service and then was informed (by recording) that a main line burst and the water was out in my area, with no eta as to when it would be fixed. No boil alert was given. Many hours later I received a robo-call informing me of this information and to boil water until...

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Product or Service Quality
1.5 (115 reviews)
1.2 (23 reviews)
Reviewer's quote

I've been unemployed for 9 months due to covid, I owe $120 and the sonofabitches cut my service. Over 120 dollars, I want to petition the state and have their rights revolked. Kick the pieces of *** out of the state of Texas..

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...And how do you explain the fact that you charge more for sewer service than consumption water and claim that I am wasting every drop of water that comes out of my faucets. It does not all go down the drain. We drink it! We cook with it! We water our house plants it...

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Website
1.5 (114 reviews)
1.3 (16 reviews)
Reviewer's quote

...Website won't let you pay with credit card, automated system hung up on me multiple times..

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...There are no alerts or update info on Utilities Inc's community-specific website. Can someone at Utilities, Inc tell us what is going on and when water is projected to be turned back on? Utilities, Inc is better than this, isn't it?..

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Price Affordability
1.3 (108 reviews)
1.2 (24 reviews)
Reviewer's quote

This is the most expensive water I have ever had to pay for and the price is always going up. It is also the dritest and the lowest pressure I have ever been exposed to. The customer service is horrible and the company lies to the utility commission and the BBB...

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...I would like to see the Utilities Commission re-evaluate their price increase agreement. I would like the enviromental agency inspect their water supplies at 6AM when the water is at its worst. What more needs to be said..

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Aqua America and Utilities Inc Pros and Cons

Pros
  • Dirty water and outrageous pricing
  • Water comes to my home
  • No pros you cant get any other service
No votes
Cons
  • Customer service
  • Payment methods
  • Policies
  • Kevin
  • Information in outages is non existent
  • Customer service

Aqua America and Utilities Inc Most Positive Reviews

Top rated reviews
5

Just rude period!!! They need better customer service

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No votes
4.3

They are working on our water lines during the day, however, we only lost service inthe past hour or 2. Why would we...

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No votes

Aqua America and Utilities Inc Most Critical Reviews

Lowest rated reviews
1

Our bills are over $100.00 a month in a our subdivision in the Houston Tx, neighborhood of Pine Trails in the North...

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1

I was a brand new customer in December 2015. I have been asked to pay a year back on my property for a bill of over $50...

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1

Add me to the list of people who hate the monopoly that is Aqua.
I think they went from quarterly to monthly billing so...

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1

I am curious how things worked out for you as UI backcharged me for a yr and still turn my sewage off. now still giving...

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Aqua America and Utilities Inc Latest Reviews

Recent published reviews
1.9

I have lived in High Grove subdivision(Fuquay Varina NC) for 9 years and Aqua is the supplier of our water.That is dirt...

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2

Hello,
Friday Apr 17 8:40 am. Here in our community of Big Canoe, Georgia, at least half the community is entering a 3rd...

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No votes

Aqua before you go to the house and turned our water off and locked it MAke sure you check our payments OKAY???? You...

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1

Utilities inc told me to pay $320 to turn my water back on and now utilities inc says pay $520 to turn my water back on...

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Aqua America and Utilities Inc Products and Services

Most reviewed product and services
  • Aqua America Residential Water Supply (66 reviews)
  • Aqua America Water Supply (37 reviews)
  • Aqua America Customer Care (35 reviews)
  • Utilities Inc Residential Water Supply (16 reviews)
  • Utilities Inc Customer Care (4 reviews)
  • Utilities Inc Wastewater Service (4 reviews)