PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about County Waste And Recycling and Aqua America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

County Waste And Recycling
Aqua America

County Waste And Recycling and Aqua America Overview

Total reviews
42
226
Company responses
0
0
Issues resolved
0
0

County Waste And Recycling and Aqua America Consumer Ratings

Rank
5 out of 153 in Waste And Recycling Services category
164 out of 750 in Utility category
Customer service
2 in category
111 in category
Product or Service Quality
0 in category
106 in category
Price Affordability
7 in category
155 in category
Reliability
6 in category
111 in category

County Waste And Recycling and Aqua America Rating Details

Customer service
1.9 (26 reviews)
1.3 (111 reviews)
Reviewer's quote

...to correct an apparent mistake ,as i knew this didnt make sense because they cancelled me before it was even past due and obviously within the billing cycle Customer service rep never apologized and offered to right the wrong or even own it. I needed to pay fee for reinstatement and that was all they could do Well at that moment i told rep to take CWs setvice and stick...

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...Talking to customer service has been a waste of time. Really nice how Aqua treats a Disabled Senior citizen and leaves them without water to take a bath or cook!!! AND I have always paid my water bills!!! Please note that Aqua has never resolved a complaint against them..

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Product or Service Quality
2 (26 reviews)
1.5 (111 reviews)
Reviewer's quote

...This is the service we pay for! No improvement is ever taken resulting from our calls. We end up having to leave our garbage out by the road for days, which can encourage home break-ins since it looks like we are away when we are not. I’d estimate that 95% of the time they don’t pick up both cans...

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...I called them on the day of move in and they assured me there would be no interruption of service and everything was in order. Two weeks later they shut my water off and say the previous owner canceled his service and they have no application for mine. I SENT 3! AND CALLED TO MAKE SURE THEY GOT IT...

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Price Affordability
2.1 (24 reviews)
1.2 (103 reviews)
Reviewer's quote

after only 8 months of service, they had 2 price increases. they started charging to take recycle material at the curb, and then a price increase which was not told beforehand, just added to the statement. BEWARE: they give you a low-ball price to begin service and then the increases begin...

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This is the most expensive water I have ever had to pay for and the price is always going up. It is also the dritest and the lowest pressure I have ever been exposed to. The customer service is horrible and the company lies to the utility commission and the BBB...

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Reliability
2 (23 reviews)
1.4 (97 reviews)
Reviewer's quote

They skip our road constantly .I have complained at least 5 times in the last 6 months .

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A few months back we were given a boil water only alert which lasted three or four days. After boiling a large pot of water, I observed that the water was extremely cloudy and filthy with black particles floating in the water. A thick coating was on the surface of the water. I would not have given...

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County Waste And Recycling and Aqua America Pros and Cons

Pros
  • Customer service
  • Dirty water and outrageous pricing
  • Water comes to my home
Cons
  • Lack of service
  • Bad attitude
  • Service
  • Customer service
  • Payment methods
  • Policies

County Waste And Recycling and Aqua America Most Positive Reviews

Top rated reviews
4.9

i have been with county waste for a few weeks and i love it they are a much better price then the competition. And...

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5

Just rude period!!! They need better customer service

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4.6

We had been using Joseph Hopkins trash removal for 20 plus years. The service had become inconsistent, not on time all...

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4.3

They are working on our water lines during the day, however, we only lost service inthe past hour or 2. Why would we...

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County Waste And Recycling and Aqua America Most Critical Reviews

Lowest rated reviews
1

My garbage was not picked up which does happen called was told it would be picked up the next day never came said they...

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1

Our bills are over $100.00 a month in a our subdivision in the Houston Tx, neighborhood of Pine Trails in the North...

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1

Horrible service, horrible management, everything horrible. Horrible company period

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1

Add me to the list of people who hate the monopoly that is Aqua.
I think they went from quarterly to monthly billing so...

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County Waste And Recycling and Aqua America Latest Reviews

Recent published reviews
2.4

They skip our road constantly .I have complained at least 5 times in the last 6 months .

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1

A few months back we were given a boil water only alert which lasted three or four days. After boiling a large pot of...

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1.4

This is quite possibly the worst company I have ever dealt with in my entire life. If you are looking to pay a company...

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1

I have tried 3 times to speak to someone about water quality and NO ONE EVER RETURNED CALLS

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County Waste And Recycling and Aqua America Products and Services

Most reviewed product and services
  • County Waste And Recycling Waste Collection (18 reviews)
  • County Waste And Recycling Vehicle Driver (1 review)
  • Aqua America Residential Water Supply (66 reviews)
  • Aqua America Water Supply (34 reviews)
  • Aqua America Customer Care (34 reviews)