PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Apx International and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Apx International
UPS

Apx International and UPS Overview

Total reviews 36 6035
Company responses 0 0
Issues resolved 0 29

Apx International and UPS Consumer Ratings

Rank
185 out of 1411 in Transportation and Logistics category
183 out of 1411 in Transportation and Logistics category
Turnaround Time
106 in category
117 in category
Diversity of Products or Services
155 in category
130 in category
Exchange, Refund and Cancellation Policy
102 in category
116 in category
Customer service
95 in category
146 in category

Apx International and UPS Rating Details

Turnaround Time
1.4 (13 reviews)
1.3 (1139 reviews)
Reviewer's quote

I had to pay a second time to have another company ship my container. I have incurred interest and late fees of my own due to Virginie and APX's failure to timely return my stolen funds and pay treble damages owed. There is still a remaining $1,200 in sheer stolen funds that APX and Virginie refuse...

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Time and time again...

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Diversity of Products or Services
1.3 (12 reviews)
1.5 (1071 reviews)
Reviewer's quote

Please do not use this shipping service and waste your money with APX. They say they provide "Excellent customer services" and are a complete fraud. They will hang up the phone on you and your shipment WILL NEVER ARRIVE! We sent 2 large shipments and they never resolved the situation. We paid extra...

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Outlaws money Ive lost time shipping fees as well and they are very expensive I want my products and at this point I will no longer deal with anyone that ships via UPS And I will no longer shipped through UPS either, I have several thousands of dollars in merchandise late, Im tired of it Im...

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Exchange, Refund and Cancellation Policy
1.4 (11 reviews)
1.3 (817 reviews)
Reviewer's quote

Paid $4,800 to get a 40'' container from Tacoma, WA, USA to Guatemala City, Guatemala. Container has car + all my house belongings, including clothes, furniture, kids toyds, kitchen, bedrooms, etc. When my container arrived to Guatemala I began to receive additional charges from APX and the...

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So I ask for a refund on the price of the extra service that they did not provide. Simple right? UPS customer service tells me they don't issue refunds any more because of COVID!! What?? If I don't do my job that I was paid to do, I can't expect my customers to pay me! Ridiculous. That will be the...

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Customer service
1.5 (11 reviews)
1.2 (1679 reviews)
Reviewer's quote

...Also their customer service is the worst. They seem nice at first but then when you get frustrated with them for not doing what they promised they treat you with extreme disrespect and hang up the phone on you. I don't even care about the fact that they screwed up and screwed you over..

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...It was never delivered! I call UPS customer service, and no way will they connect you with a live agent. I filed a police report, and a claim with the shipper. Then went to UPS station 2 days later...

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Apx International and UPS Pros and Cons

Pros
  • Price
  • Honesty integrity performance
  • Tracking tool
  • Respectful but useless customer service staff
  • Tracking our packages
Cons
  • Lack of communication
  • Lack of care
  • Service
  • Poor customer service
  • Delivery
  • Unethical business practices

Apx International and UPS Most Positive Reviews

Top rated reviews
5

Under Federal Maritime Commission rules and TSA protocol APX delivers every promise they make. Complete satisfaction...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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No votes
5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Apx International and UPS Most Critical Reviews

Lowest rated reviews
1

Maybe it's people in Miami, but these are the rudest people I've ever dealt with. There's no reliability, no...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Every time I've called the people here to have questions answered, there was always a rude vibe from them, no matter...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Apx International and UPS Latest Reviews

Recent published reviews
No votes

I want to know about this program

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No votes

A package was shipped to the wrong address 2801 Oriole Trail on May 5, 2021. It should be shipped to
Laura Thompson
2801 R...

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No votes

Hi still I don't receive my parcel and they give me tracking number also not working

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1

usp delivered my package to the wrong address BUT I have to create an account to file a claim and provide shipping...

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