PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Apria and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Apria
United Healthcare

Apria and United Healthcare Overview

Total reviews
1136
689
Company responses
0
0
Issues resolved
2
4

Apria was first mentioned on PissedConsumer on Feb 20, 2008 and since then this brand received 1136 reviews. It is 447 reviews more than United Healthcare received since Mar 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with United Healthcare customer support team than with Apria customer service.

Apria and United Healthcare Consumer Ratings

Rank
183 out of 1883 in Insurance category
226 out of 1883 in Insurance category
Customer service
197 in category
179 in category
Billing Practices
160 in category
163 in category
Product or Service Quality
108 in category
149 in category

According to consumer ratings and reviews, Apria ranks 43 points higher in the Insurance category than United Healthcare. People gave Apria 1.1 stars for Customer service criterion in Insurance category and it is 252 points higher than the worst rated brand in this category. At the same time, United Healthcare was rated 1.2 stars for Customer service criterion in this category and it is 270 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that United Healthcare has a higher rating than United Healthcare. Regarding Product or Service Quality criterion, consumers gave Apria 1.5 stars and it is 76% greater than other in category. United Healthcare however was rated 1.3 stars and it is 67% greater than other in category.

Apria and United Healthcare Rating Details

Customer service
1.1 (437 reviews)
1.2 (276 reviews)
Reviewer's quote

on July 29th Hospice of the Valley ordered a hospital bed at 11 AM. Apria said it would be delivered by 3:15 PM. time came and went, no call, nothing. Dad a Korean War Purple heart Veteran laid on the floor of his office room from 11 AM until 7 PM when that bed finally arrived. This is not good for...

Marian S

" Okay so if the company doesn't know wtf its customers are enrolled in, what are you people actually doing?? I have literally been on the phone all day, on the customer client phone line I only found after emailing four different people. They have too many extraneous websites that aren't easy to...

Ifeoluwa A
Billing Practices
1.3 (301 reviews)
1.3 (216 reviews)
Reviewer's quote

They didn’t want to wait for a reply from the insurance company so they just sent the cpap machine and started auto-billing the bank account on file which was to be billed for $10/mo but instead I was billed for over $100/mo for 3 months before I noticed on my bank statement. Insurance covered the...

Melissa C

Their address on record was incorrect in one part of their organization - the part that communicates a billing payment issue - and correct in all other areas of the company. I promptly paid the outstanding balance on the phone (2 hrs ago) and have been bounced from one department to another since....

Joseph C
Product or Service Quality
1.5 (294 reviews)
1.3 (235 reviews)
Reviewer's quote

...I have never experienced bad service like this. Apria Healthcare. I left mesg 3 times to Britney King who is in charge of financia department...

Grace F

...My plan covers my dependents who are special needs children with high service needs in terms of medical and behavioral health. It's an ERISA governed plan and they're now telling me to go back to the employer (that company is defunct and no longer in business) to seek payment of the bills. OMG...

Debbi A

Apria and United Healthcare Pros and Cons

Pros
  • Drivers polite and knowledgable
  • Individual reps were polite
  • Equipment
  • One rep did try to help me
  • Extremely unhappy
  • Premiums ok
Cons
  • Customer service
  • Way they do business
  • Unprofessional cust serv
  • Customer service
  • That they lied
  • Runaround they have given me

Apria and United Healthcare Most Positive Reviews

Top rated reviews
5

Anyone who has given this co. your credit card # fax them NOW that you do not authorize any charges put on your card...

5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

Apria and United Healthcare Most Critical Reviews

Lowest rated reviews
1

After buying a chin strap for my CPAP machine, I received several hundred calls over about a year period, (from a...

1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

Apria and United Healthcare Latest Reviews

Recent published reviews
1

Hounding for bill payment within the 30 days. Made me so mad, I paid a day late. There collections shows up from the...

Read all 1136 reviews
1

My name is Niten Ved
I had a group Medical Insurance Plan (with Oxford Healthcare) through my Employer. Back in Feb 2019,...

Read all 689 reviews

Apria and United Healthcare Products and Services

Most reviewed product and services
  • Apria Customer Care (219 reviews)
  • Apria Cpap Machine Rental (94 reviews)
  • Apria Account (53 reviews)
  • United Healthcare Health Insurance (247 reviews)
  • United Healthcare Customer Care (62 reviews)
  • United Healthcare Medical Claim (46 reviews)