PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Magellan Health and Apria as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Magellan Health
Apria

Magellan Health and Apria Overview

Total reviews
100
1140
Company responses
0
0
Issues resolved
0
2

Apria was first mentioned on PissedConsumer on Feb 20, 2008 and since then this brand received 1140 reviews. It is 1040 reviews more than Magellan Health received since Nov 22, 2011.

Magellan Health and Apria Consumer Ratings

Rank
145 out of 1481 in Insurance category
132 out of 990 in Health and Beauty category
Customer service
93 in category
77 in category
Staff
102 in category
73 in category
Product or Service Quality
95 in category
66 in category

Magellan Health and Apria Rating Details

Customer service
1.5 (52 reviews)
1.1 (439 reviews)
Reviewer's quote

...This is not good customer service. He could have acted and spent alittle time in helping me understand how to transition from my other wonderful company to this one. Didn't seem like he cared to help me or not that I was just another phone call...

PissedConsumer1583794

Terrible customer service! Despite having two visits with my doctor who sent information over to them, they continue to state they cannot fill my order. Do yourself a favor and choose somewhere else. I git fed up and purchased my own supplies...

PissedConsumer1670990
Staff
1.6 (47 reviews)
1.4 (290 reviews)
Reviewer's quote

...Any doctor even willing to take Magellan has an awful staff and review, they refuse to help. Seeing a psychiatrist is impossible. Customer service treats you like garbage...

Amanda

...I have started ordering my supplies on Amazon just to avoid the horrible, poorly trained staff of Apria. It is extremely difficult to get insurance information on what the charges will be. The worst customer service ever...

D R
Product or Service Quality
1.6 (45 reviews)
1.5 (296 reviews)
Reviewer's quote

...Pray you don't get Ashley and their customer service department who told me I have to wait 24 hours to speak to a manager..

bach

...From the first order when the guy just threw it on my doorstep up to today this companies service continues to get worse. Reordering supplies is difficult. If you use their reorder they send you stuff that the insurance doesn't cover and you're stuck with a bill...

Orlan

Magellan Health and Apria Pros and Cons

Pros
No votes
  • Drivers polite and knowledgable
  • Individual reps were polite
  • Equipment
Cons
  • Terrible all the way around
  • Seem to be playing god
  • Deceitfullness
  • Customer service
  • Way they do business
  • Unprofessional cust serv

Magellan Health and Apria Most Positive Reviews

Top rated reviews
5

They are great no bad experiences here

5

Anyone who has given this co. your credit card # fax them NOW that you do not authorize any charges put on your card...

Magellan Health and Apria Most Critical Reviews

Lowest rated reviews
1

No one accepts Magellan. I'm quite sure Magellan is in violation of the ACA and ought to be investigated. State of...

1

After buying a chin strap for my CPAP machine, I received several hundred calls over about a year period, (from a...

Magellan Health and Apria Latest Reviews

Recent published reviews
1

You are more likely to get paid more at a nail studio than contract with Magellan. They have no regard for skills,...

Read all 100 reviews

I've been using a CPAP for over 10 years. The company I used to get my machines and supplies from unfortunately does...

Read all 1140 reviews

Magellan Health and Apria Products and Services

Most reviewed product and services
  • Magellan Health Customer Care (22 reviews)
  • Magellan Health Medical Claim (10 reviews)
  • Magellan Health Health Plan (6 reviews)
  • Apria Customer Care (220 reviews)
  • Apria Cpap Machine Rental (95 reviews)
  • Apria Account (53 reviews)