PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Apria and Lincare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Apria
Lincare

Apria and Lincare Overview

Total reviews 1171 158
Company responses 0 0
Issues resolved 3 1

Apria and Lincare Consumer Ratings

Rank
139 out of 668 in Health and Beauty category
125 out of 503 in Medical Supplies and Equipment category
Customer service
88 in category
98 in category
Product or Service Quality
76 in category
72 in category
Reliability
74 in category
76 in category
Diversity of Products or Services
86 in category
113 in category

Apria and Lincare Rating Details

Customer service
1.2 (456 reviews)
1.4 (83 reviews)
Reviewer's quote

...Exceptionally rude customer service personnel. That couldn't find their *** with both hands and a flashlight. Not to mention that all their products are so over-priced it is ridiculous...

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Customer service reps/agents continues to refuse to do their jobs causing my insurance company to not get a letter of medical necessity needed to cover my Nebulizer. I have called SEVERAL times over the past year to talk to agents/representatives without getting the help I needed. Everyone tries to...

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Product or Service Quality
1.5 (310 reviews)
1.9 (67 reviews)
Reviewer's quote

...When I checked with customer service, they advised two days. Well, It is a week later, and they are still promising that it will arrive sometime in the future. Thank God I am not dependant on sleep..

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...Sorry,sorry service. Overcharge on supplies. Disgraceful!!:angry::angry:..

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Reliability
1.3 (298 reviews)
1.5 (69 reviews)
Reviewer's quote

Three calls had to be made to order equipment because I was no longer to stay on hold after a minimum of 23 minutes.Received incorrect order, wrong tubing sent. Another 2 calls on hold a minimum of 15-25 minutes each.Have still not received tubing, and on hold again for second time. This is...

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I called 5 times today and waited on the phone for over 2 hours. Last attempt call was a 45-minute wait. Customer service asked the same questions each time I called then put me on hold. They have been my CPAP provider for over 27 years but I'm considering a change. THEY (Never had this when I was...

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Diversity of Products or Services
1.8 (274 reviews)
1.8 (41 reviews)
Reviewer's quote

Their customer services skill are in kindergarten. I called them today because I had not received an item that is vital for my cpap mask. The lady on the phone was arguing with me that I had received the item in question...

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...from Lincare that services that center said yes. I came home & they brought the oxygen tank which I had to use all day 7 days a week & that horrible machine at night. The problem being that my oxygen level use to drop so low I would be unresponsive that was before the surgery...

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Apria and Lincare Pros and Cons

Pros
  • Drivers polite and knowledgable
  • Individual reps were polite
  • Equipment
  • Oxygen service
  • Deliver
  • Good products to offer
Cons
  • Customer service
  • Way they do business
  • Unprofessional cust serv
  • Customer service
  • It was a horribly frustrating and irritating experience
  • Extremely negligent

Apria and Lincare Most Positive Reviews

Top rated reviews
5

Anyone who has given this co. your credit card # fax them NOW that you do not authorize any charges put on your card...

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5

I had tried for 3 day to contact Lincare locally and all I did was get a answering service. I was given a response that...

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5

I often get deliveries by different drivers, they are always polite, knowledgable and very helpful. I couldn't be...

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5

Very happy with response I received from the agent I worked with

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Apria and Lincare Most Critical Reviews

Lowest rated reviews
1

After buying a chin strap for my CPAP machine, I received several hundred calls over about a year period, (from a...

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1

I have been on O2 at night for several years. I recently had surgery that exacerbated my COPD and I am now using 24 hr...

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1

I have been calling Apria twice a week for five weeks. My recent sleep study resulted in a re-calibration of my CPAP...

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1

Wow, how to pare down four months of horror into a few sentences... All started when BluX decided my prior mail order...

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Apria and Lincare Latest Reviews

Recent published reviews
No votes

I don't want to talk I just want to make a payment

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4.3

Vinnie from the New Windsor office is such a kind, helpful rep.
He helped me find the right CPAP equipment. I can finally...

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3.5

Three calls had to be made to order equipment because I was no longer to stay on hold after a minimum of 23 minutes.
Rece...

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1

Have gotten run-around from both Lincare and their local distributor Blue Ridge Home Care in Marion NC. They both refuse...

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Apria and Lincare Products and Services

Most reviewed product and services
  • Apria Cpap Machine Rental (96 reviews)
  • Apria Delivery Service (49 reviews)
  • Apria Health Insurance (33 reviews)
  • Lincare Oxygen Concentrator (12 reviews)
  • Lincare Shipping Service (11 reviews)
  • Lincare Manager (3 reviews)