PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kaiser Permanente and Apria as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kaiser Permanente
Apria

Kaiser Permanente and Apria Overview

Total reviews 513 1171
Company responses 0 0
Issues resolved 2 3

Kaiser Permanente and Apria Consumer Ratings

Rank
111 out of 1085 in Insurance category
139 out of 668 in Health and Beauty category
Customer service
104 in category
89 in category
Product or Service Quality
88 in category
77 in category
Website
59 in category
111 in category
Diversity of Products or Services
97 in category
86 in category

Kaiser Permanente and Apria Rating Details

Customer service
1.4 (213 reviews)
1.2 (456 reviews)
Reviewer's quote

Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

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...Exceptionally rude customer service personnel. That couldn't find their *** with both hands and a flashlight. Not to mention that all their products are so over-priced it is ridiculous...

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Product or Service Quality
1.5 (198 reviews)
1.5 (310 reviews)
Reviewer's quote

Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

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...When I checked with customer service, they advised two days. Well, It is a week later, and they are still promising that it will arrive sometime in the future. Thank God I am not dependant on sleep..

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Website
2.2 (186 reviews)
1.5 (306 reviews)
Reviewer's quote

Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

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Website had old info from a machine I had in 2017 and I needed to place an order for the correct machine..

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Diversity of Products or Services
1.7 (162 reviews)
1.8 (274 reviews)
Reviewer's quote

I have a bill for Kaiser services and have been making small payments on it. There is no record for 3 of those payments. Today I received a notice from a collection agency in LA...

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Their customer services skill are in kindergarten. I called them today because I had not received an item that is vital for my cpap mask. The lady on the phone was arguing with me that I had received the item in question...

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Kaiser Permanente and Apria Pros and Cons

Pros
  • Doctor
  • Website
  • Some of the nurses are nice
  • Drivers polite and knowledgable
  • Individual reps were polite
  • Equipment
Cons
  • Customer service
  • Rising costs and bad service
  • No good answers
  • Customer service
  • Way they do business
  • Unprofessional cust serv

Kaiser Permanente and Apria Most Positive Reviews

Top rated reviews
5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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5

Anyone who has given this co. your credit card # fax them NOW that you do not authorize any charges put on your card...

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4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

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5

I often get deliveries by different drivers, they are always polite, knowledgable and very helpful. I couldn't be...

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Kaiser Permanente and Apria Most Critical Reviews

Lowest rated reviews
1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

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1

After buying a chin strap for my CPAP machine, I received several hundred calls over about a year period, (from a...

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1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

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1

I have been calling Apria twice a week for five weeks. My recent sleep study resulted in a re-calibration of my CPAP...

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Kaiser Permanente and Apria Latest Reviews

Recent published reviews
1.8

My coverage started one day ago and I already regret getting involved with Kaiser. I needed to get a Covid test...

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No votes

I don't want to talk I just want to make a payment

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No votes

Worst doctor/human ever!
She had single focus goals and did not treat me on the whole with all of my health issues. Fortu...

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3.5

Three calls had to be made to order equipment because I was no longer to stay on hold after a minimum of 23 minutes.
Rece...

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Kaiser Permanente and Apria Products and Services

Most reviewed product and services
  • Kaiser Permanente Medical Care (86 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Health Plan (24 reviews)
  • Apria Cpap Machine Rental (96 reviews)
  • Apria Delivery Service (49 reviews)
  • Apria Health Insurance (33 reviews)