PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Apria and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Apria
Kaiser Permanente

Apria and Kaiser Permanente Overview

Total reviews 1171 513
Company responses 0 0
Issues resolved 3 2

Apria and Kaiser Permanente Consumer Ratings

Rank
139 out of 668 in Health and Beauty category
114 out of 1084 in Insurance category
Customer service
86 in category
101 in category
Product or Service Quality
74 in category
85 in category
Website
108 in category
58 in category
Reliability
73 in category
64 in category

Apria and Kaiser Permanente Rating Details

Customer service
1.2 (456 reviews)
1.4 (213 reviews)
Reviewer's quote

...Exceptionally rude customer service personnel. That couldn't find their *** with both hands and a flashlight. Not to mention that all their products are so over-priced it is ridiculous...

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Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

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Product or Service Quality
1.5 (310 reviews)
1.5 (198 reviews)
Reviewer's quote

...When I checked with customer service, they advised two days. Well, It is a week later, and they are still promising that it will arrive sometime in the future. Thank God I am not dependant on sleep..

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Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

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Website
1.5 (306 reviews)
2.2 (186 reviews)
Reviewer's quote

Website had old info from a machine I had in 2017 and I needed to place an order for the correct machine..

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Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

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Reliability
1.3 (298 reviews)
1.5 (152 reviews)
Reviewer's quote

Three calls had to be made to order equipment because I was no longer to stay on hold after a minimum of 23 minutes.Received incorrect order, wrong tubing sent. Another 2 calls on hold a minimum of 15-25 minutes each.Have still not received tubing, and on hold again for second time. This is...

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My coverage started one day ago and I already regret getting involved with Kaiser. I needed to get a Covid test URGENTLY to get back to work, and they said they would only cover the cost if it was at a Kaiser clinic. I got a referral from the physician they connected me with, and she booked an...

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Apria and Kaiser Permanente Pros and Cons

Pros
  • Drivers polite and knowledgable
  • Individual reps were polite
  • Equipment
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • Customer service
  • Way they do business
  • Unprofessional cust serv
  • Customer service
  • Rising costs and bad service
  • No good answers

Apria and Kaiser Permanente Most Positive Reviews

Top rated reviews
5

Anyone who has given this co. your credit card # fax them NOW that you do not authorize any charges put on your card...

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5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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5

I often get deliveries by different drivers, they are always polite, knowledgable and very helpful. I couldn't be...

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4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

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Apria and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

After buying a chin strap for my CPAP machine, I received several hundred calls over about a year period, (from a...

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1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

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1

I have been calling Apria twice a week for five weeks. My recent sleep study resulted in a re-calibration of my CPAP...

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1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

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Apria and Kaiser Permanente Latest Reviews

Recent published reviews
No votes

I don't want to talk I just want to make a payment

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1.8

My coverage started one day ago and I already regret getting involved with Kaiser. I needed to get a Covid test...

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3.5

Three calls had to be made to order equipment because I was no longer to stay on hold after a minimum of 23 minutes.
Rece...

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No votes

Worst doctor/human ever!
She had single focus goals and did not treat me on the whole with all of my health issues. Fortu...

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Apria and Kaiser Permanente Products and Services

Most reviewed product and services
  • Apria Cpap Machine Rental (96 reviews)
  • Apria Delivery Service (49 reviews)
  • Apria Health Insurance (33 reviews)
  • Kaiser Permanente Medical Care (86 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Health Plan (24 reviews)