PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Apria and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Apria
Kaiser Permanente

Apria and Kaiser Permanente Overview

Total reviews
1155
504
Company responses
0
0
Issues resolved
2
1

Apria and Kaiser Permanente Consumer Ratings

Rank
143 out of 669 in Health and Beauty category
111 out of 1051 in Insurance category
Customer service
88 in category
117 in category
Product or Service Quality
75 in category
102 in category
Website
114 in category
62 in category
Reliability
76 in category
73 in category

Apria and Kaiser Permanente Rating Details

Customer service
1.1 (447 reviews)
1.4 (208 reviews)
Reviewer's quote

...Just BS! Customer service very rude. They will argue with you in a heartbeat. DONT USE APRIA !..

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Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

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Product or Service Quality
1.5 (300 reviews)
1.5 (193 reviews)
Reviewer's quote

So much wrong – where to start? 1) 2) Item shipped to wrong address in the wrong state 3) Returned to ware house – I was never notified 4) Original Service Rep took the address incorrectly (they cannot use a PO Box) 5) Took 3 weeks to finally receive order 6) Items costs roughly $150 on line at...

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Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

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Website
1.5 (297 reviews)
2.2 (182 reviews)
Reviewer's quote

Apria is almost impossible to get hold of! I've spent 35 minutes calling, trying to contact them on their website and finally..

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Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

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Reliability
1.2 (288 reviews)
1.5 (147 reviews)
Reviewer's quote

Wrote a great review comparin my rx 2000 t0 a 5500 hearing aid 5 days later the nano stopped working 20 mhours trying to contact them then they were sendind 1 hearing aid. I do no deal with companys like this! aid

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Last month witout warning Kaiser updaed their website and as a result I cannot get into it using Mac based Safari.After talking to all levels of web support they finally admitted that I will not be able to access kp.org using Safari.no work around

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Apria and Kaiser Permanente Pros and Cons

Pros
  • Drivers polite and knowledgable
  • Individual reps were polite
  • Equipment
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • Customer service
  • Way they do business
  • Unprofessional cust serv
  • Customer service
  • Rising costs and bad service
  • No good answers

Apria and Kaiser Permanente Most Positive Reviews

Top rated reviews
5

Anyone who has given this co. your credit card # fax them NOW that you do not authorize any charges put on your card...

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5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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5

I often get deliveries by different drivers, they are always polite, knowledgable and very helpful. I couldn't be...

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4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

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Apria and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

After buying a chin strap for my CPAP machine, I received several hundred calls over about a year period, (from a...

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1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

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1

I have been calling Apria twice a week for five weeks. My recent sleep study resulted in a re-calibration of my CPAP...

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1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

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Apria and Kaiser Permanente Latest Reviews

Recent published reviews
No votes

I am a long time customer. My Invacare Perfecto V stopped working 3 days ago. I have called repeatedly and got a...

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1.2

I am disabled and have Kaiser for my medical plan. They just don't provide care. It is a up hill battle to get care,...

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1

Wrote a great review comparin my rx 2000 t0 a 5500 hearing aid 5 days later the nano stopped working 20 mhours trying...

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1

Last month witout warning Kaiser updaed their website and as a result I cannot get into it using Mac based Safari.After...

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Apria and Kaiser Permanente Products and Services

Most reviewed product and services
  • Apria Customer Care (223 reviews)
  • Apria Cpap Machine Rental (96 reviews)
  • Apria Account (53 reviews)
  • Kaiser Permanente Medical Care (85 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (39 reviews)