PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carecentrix and Apria as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carecentrix

Carecentrix

Has Verified Representatives
2.1
Apria

Apria

1.3
Carecentrix
Apria

Carecentrix and Apria Overview

Total reviews
272
1155
Company responses
188
0
Issues resolved
4
2

Carecentrix and Apria Consumer Ratings

Rank
54 out of 1051 in Insurance category
144 out of 669 in Health and Beauty category
Customer service
199 in category
86 in category
Reliability
143 in category
75 in category
Product or Service Quality
161 in category
74 in category
Website
235 in category
113 in category

Carecentrix and Apria Rating Details

Customer service
1.1 (146 reviews)
1.1 (447 reviews)
Reviewer's quote

the people that are the front line staffters, customer service are usually the most uneducated, uninformed company members- most do not have command of English language and zero medical knowledge yet they are taking calls from patients and families concerning medical matters- too many mistakes are...

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...Just BS! Customer service very rude. They will argue with you in a heartbeat. DONT USE APRIA !..

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Reliability
1.2 (101 reviews)
1.2 (288 reviews)
Reviewer's quote

Our adult son is a person with a tracheostomy tube and underlying medical conditions on a ventilator at night. My husband and I are essential personnel working during the Covid-19 crisis and we cannot stay on the phone for inordinate amounts of time after CareCentrix and my son's Durable Equipment...

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Wrote a great review comparin my rx 2000 t0 a 5500 hearing aid 5 days later the nano stopped working 20 mhours trying to contact them then they were sendind 1 hearing aid. I do no deal with companys like this! aid

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Product or Service Quality
1.3 (100 reviews)
1.5 (300 reviews)
Reviewer's quote

I called Blue Cross Blue Shield and informed them about the incorrect merchandise delivered to my home and informed them that I did not want to be billed for product that I cannot use. The Blue Cross representative referred me to CareCentrix, as that is their billing company. The CareCentrix...

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So much wrong – where to start? 1) 2) Item shipped to wrong address in the wrong state 3) Returned to ware house – I was never notified 4) Original Service Rep took the address incorrectly (they cannot use a PO Box) 5) Took 3 weeks to finally receive order 6) Items costs roughly $150 on line at...

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Website
1.3 (96 reviews)
1.5 (297 reviews)
Reviewer's quote

...The 1st 2 said they would email me the form(they havent) and the last one told me to go to the website to find the form(cant find it). Such runaround. Typical delaying tactics of Big Insurance (Cigna)...

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Apria is almost impossible to get hold of! I've spent 35 minutes calling, trying to contact them on their website and finally..

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Carecentrix and Apria Pros and Cons

Pros
  • Machine
  • Pta
  • It was brief
  • Drivers polite and knowledgable
  • Individual reps were polite
  • Equipment
Cons
  • Customer service
  • Price gouging
  • Billing practices
  • Customer service
  • Way they do business
  • Unprofessional cust serv

Carecentrix and Apria Most Positive Reviews

Top rated reviews
5

When my son was born he had to stay in NICU for 3 weeks. When he finally got to come home the hospital wanted a nurse...

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5

Anyone who has given this co. your credit card # fax them NOW that you do not authorize any charges put on your card...

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3.9

Spoke with Basmatie from billing department and she was so sweet and professional. She answered all my questions and...

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5

I often get deliveries by different drivers, they are always polite, knowledgable and very helpful. I couldn't be...

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Carecentrix and Apria Most Critical Reviews

Lowest rated reviews
1

CareCentrix are unscrupulous criminals and should be shut down. CareCentrix referred a bill for CPAP mask and...

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1

After buying a chin strap for my CPAP machine, I received several hundred calls over about a year period, (from a...

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1

CareCentrix shipped me CPAP supplies that I did not order. So, I sent them back. They acknowledge the return but are...

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1

I have been calling Apria twice a week for five weeks. My recent sleep study resulted in a re-calibration of my CPAP...

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Carecentrix and Apria Latest Reviews

Recent published reviews
1

Our adult son is a person with a tracheostomy tube and underlying medical conditions on a ventilator at night. My husban...

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No votes

I am a long time customer. My Invacare Perfecto V stopped working 3 days ago. I have called repeatedly and got a...

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1

the people that are the front line staffters, customer service are usually the most uneducated, uninformed company...

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1

Wrote a great review comparin my rx 2000 t0 a 5500 hearing aid 5 days later the nano stopped working 20 mhours trying...

Read full review

Carecentrix and Apria Products and Services

Most reviewed product and services
  • Carecentrix Customer Care (62 reviews)
  • Carecentrix Cpap Machine Rental (19 reviews)
  • Carecentrix Health Insurance (11 reviews)
  • Apria Customer Care (223 reviews)
  • Apria Cpap Machine Rental (96 reviews)
  • Apria Account (53 reviews)