PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carecentrix and Apria as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Apria
1.5
Carecentrix
Apria

Carecentrix and Apria Overview

Total reviews 299 1230
Company responses 203 0
Issues resolved 4 3

Carecentrix and Apria Consumer Ratings

Rank
646 out of 3844 in Hospitals, Clinics and Medical Centers category
233 out of 910 in Medical Supplies and Equipment category
Customer service
426 in category
213 in category
Product or Service Quality
407 in category
192 in category
Reliability
391 in category
188 in category
Insurance Plans Acceptance
298 in category
106 in category

Carecentrix and Apria Rating Details

Customer service
1.1
(163 reviews)
1.2
(497 reviews)
Reviewer's quote

...I questioned the customer service rep about how I had two accounts, and she replied that she didnt know. I attempted to explain what had happened during the previous calls, and she talked over me and said she had read the notes on the account. At this point, I had been on the phone for over an hour...

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... Good Samaritan in Hospital in Los Angeles had me approved for a Rollator walker because I had no functioning walker and I still do not thanks to the horrible customer service and red tape I had to go through with Apria! Right off the bat, there was problems! It was supposed to be delivered the very same day, and t...

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Product or Service Quality
1.3
(116 reviews)
1.6
(341 reviews)
Reviewer's quote

...whatever your insurance doesnt cover the product is TRIPLE retail cost and they do not tell you the price. Recent Federal complaints about this company are out there to read. You can go get Freestyle Libre Sensors for $75 per month from CVS without insurance..

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The service is so bad, unreliable, undependable . No words to express in trying to get the right Pap supplies in three months now. , My asthma is much worse...

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Reliability
1.2
(116 reviews)
1.3
(333 reviews)
Reviewer's quote

They put on hold and never picked up the phone. I waited for an hour and no one picked up the phone to take my payment.

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...I have received very good service, reliability and good customer service over the years. Hopefully they can be more sensitive and dial down the spam..

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Insurance Plans Acceptance
1.5
(101 reviews)
2
(230 reviews)
Reviewer's quote

I would rather receive a credit on my insurance for NEVER using Carecentrix. State and Federal investigation should take place for the massive fraud. Example my friend's mother was dying with cancer, Carecentrix was so terrible that the family went out of pocket to buy supplies than to deal with...

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...They will not give you a statement of the cost for each item that they billed the insurance for. They billed my insurance $1148. 50 for my supplies...

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Carecentrix and Apria Pros and Cons

Pros
  • Machine
  • Unknown
  • Pta
  • Drivers polite and knowledgable
  • Individual reps were polite
  • Equipment
Cons
  • Customer service
  • Price gouging
  • Billing practices
  • Customer service
  • Way they do business
  • Unprofessional cust serv

Carecentrix and Apria Most Positive Reviews

Top rated reviews
5

When my son was born he had to stay in NICU for 3 weeks. When he finally got to come home the hospital wanted a nurse...

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5

I have no review or complaints Ive personally never had a problem with Apria Health theyve always been very professional...

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5

To Diana Sybal , supervisor
I would like to explain what a dedicated , professional and conscientious worker Diana Sybal...

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5

I often get deliveries by different drivers, they are always polite, knowledgable and very helpful. I couldn't be...

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Carecentrix and Apria Most Critical Reviews

Lowest rated reviews
1

Carecentix is a rip off! This is the third time I have had a problem with them. First, they sent bills for equipment re...

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1

I have been calling for a week about my CPAP machine and have not received any of the call backs I have been promised!!...

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1

CareCentrix shipped me CPAP supplies that I did not order. So, I sent them back. They acknowledge the return but are...

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1

When the flood hit in 2013 I lost my home and most of my possessions, including my CPAP machine. My insurance company sa...

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Carecentrix and Apria Latest Reviews

Recent published reviews
No votes

The company has no phone number for customer service. I want to cancel my just started membership because they do not...

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1

I am on oxygen all the time! My doctor ordered an Inogen portable concentrator so it makes life easier! I drove an hour...

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2.3

They put on hold and never picked up the phone. I waited for an hour and no one picked up the phone to take my payment.

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1

As I am in the Uk at the moment and didnt have my account number, !ve just spent more than 30 minutes spelling my name t...

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