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Apria

Insurance
  • 2 ISSUES RESOLVED
  • 908 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.4
Customer service
Billing Practices
Website
Staff
Reliability
  • Individual reps were polite 7
  • Drivers polite and knowledgable 7
  • Employees were nice but not helpful 5
  • Equipment 4
  • Driver 4

Customers don't like

  • Way they do business15
  • Customer service12
  • Business practice8
  • Total ignorance of cust serv7
  • Unprofessional cust serv6
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Carecentrix

Insurance
Has verified representatives
  • 1 ISSUES RESOLVED
  • 150 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $4.5K AVERAGE LOSS
1.2
Customer service
Billing Practices
Website
Staff
Reliability
  • Pta 1
  • It was brief 1
  • Caregivers 1
  • Answered the phone 1

Customers don't like

  • Customer service7
  • Price gouging4
  • Billing practices4
  • Debt collection3
  • Way they dont provide options and overbill2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
Eaton, Ohio, United States #1341581

I can't really make a comparison.We have Cigna Insurance.

We have to use Carecentrix.We are not going to purchase anymore supplies from Sleep Central/Rotec.

Anonymous
Ottawa, Ontario, Canada #1324906

There's no point comparing CareCentrix and Apria, since CareCentrix is a (terrible) billing company, and Apria is a healthcare provider with a primary focus on sleep respiration systems.

Anonymous
Brockton, Massachusetts, United States #1319089

Apria is even worst, my doctor sent them my prescription from October 2015, for cpap and they never filled it, despite the several calls they received on it.