PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Apria and Carecentrix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Apria

Apria

1.4
Carecentrix

Carecentrix

Has verified representatives
2.1
Apria
Carecentrix

Apria and Carecentrix Overview

Total reviews
1136
263
Company responses
0
180
Issues resolved
2
4

Apria was first mentioned on PissedConsumer on Feb 20, 2008 and since then this brand received 1136 reviews. It is 873 reviews more than Carecentrix received since May 3, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Carecentrix customer support team than with Apria customer service.

Apria and Carecentrix Consumer Ratings

Rank
183 out of 1880 in Insurance category
55 out of 1880 in Insurance category
Customer service
198 in category
193 in category
Billing Practices
162 in category
204 in category
Product or Service Quality
111 in category
153 in category

According to consumer ratings and reviews, Carecentrix ranks 128 points higher in the Insurance category than Apria. People gave Apria 1.1 stars for Customer service criterion in Insurance category and it is 251 points higher than the worst rated brand in this category. At the same time, Carecentrix was rated 1.2 stars for Customer service criterion in this category and it is 256 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Apria has a higher rating than Carecentrix. Regarding Product or Service Quality criterion, consumers gave Apria 1.5 stars and it is 75% greater than other in category. Carecentrix however was rated 1.3 stars and it is 66% greater than other in category.

Apria and Carecentrix Rating Details

Customer service
1.1 (437 reviews)
1.2 (139 reviews)
Reviewer's quote

on July 29th Hospice of the Valley ordered a hospital bed at 11 AM. Apria said it would be delivered by 3:15 PM. time came and went, no call, nothing. Dad a Korean War Purple heart Veteran laid on the floor of his office room from 11 AM until 7 PM when that bed finally arrived. This is not good for...

Marian S

I called this morning. It took 1/2 hour before I was finally able to speak to someone. All the phone #'s bring you to the same auto message. No operator to help you. I finally found a person and after a 59 min convo we were disconnected. I called her right back and left all my info and that was 5...

Deborah D
Billing Practices
1.3 (301 reviews)
1.1 (114 reviews)
Reviewer's quote

They didn’t want to wait for a reply from the insurance company so they just sent the cpap machine and started auto-billing the bank account on file which was to be billed for $10/mo but instead I was billed for over $100/mo for 3 months before I noticed on my bank statement. Insurance covered the...

Melissa C

...63 without the delay in receiving, without the over sending, without the delayed billing and without the harassing phone calls trying to get me to agree to having more items sent. Unscrupulous only begins to describe these fraudulent practices..

kevin t
Product or Service Quality
1.5 (294 reviews)
1.3 (97 reviews)
Reviewer's quote

...I have never experienced bad service like this. Apria Healthcare. I left mesg 3 times to Britney King who is in charge of financia department...

Grace F

I had hip replacement surgery. Was told to get a walker through Carecentrix so my insurance provider (Cigna) would cover the cost. Carecentrix lost the doctor's order for a walker, twice. When I finally talked with them myself, already 1 week post-surgery, I was told it would be 7-10 business days...

Faith B

Apria and Carecentrix Pros and Cons

Pros
  • Drivers polite and knowledgable
  • Individual reps were polite
  • Equipment
  • Machine
  • Pta
  • It was brief
Cons
  • Customer service
  • Way they do business
  • Unprofessional cust serv
  • Customer service
  • Price gouging
  • Billing practices

Apria and Carecentrix Most Positive Reviews

Top rated reviews
5

Anyone who has given this co. your credit card # fax them NOW that you do not authorize any charges put on your card...

5

When my son was born he had to stay in NICU for 3 weeks. When he finally got to come home the hospital wanted a nurse...

Apria and Carecentrix Most Critical Reviews

Lowest rated reviews
1

After buying a chin strap for my CPAP machine, I received several hundred calls over about a year period, (from a...

1

CareCentrix are unscrupulous criminals and should be shut down. CareCentrix referred a bill for CPAP mask and...

Apria and Carecentrix Latest Reviews

Recent published reviews
1

Hounding for bill payment within the 30 days. Made me so mad, I paid a day late. There collections shows up from the...

Read all 1136 reviews
1

I called this morning. It took 1/2 hour before I was finally able to speak to someone. All the phone #'s bring you to...

Read all 263 reviews

Apria and Carecentrix Products and Services

Most reviewed product and services
  • Apria Customer Care (219 reviews)
  • Apria Cpap Machine Rental (94 reviews)
  • Apria Account (53 reviews)
  • Carecentrix Customer Care (61 reviews)
  • Carecentrix Cpap Machine Rental (19 reviews)
  • Carecentrix Health Insurance (11 reviews)