PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Apria and Carecentrix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Apria

Apria

1.3
Carecentrix

Carecentrix

Has Verified Representatives
2.1
Apria
Carecentrix

Apria and Carecentrix Overview

Total reviews 1169 273
Company responses 0 190
Issues resolved 2 4

Apria and Carecentrix Consumer Ratings

Rank
150 out of 668 in Health and Beauty category
61 out of 1079 in Insurance category
Customer service
90 in category
209 in category
Product or Service Quality
80 in category
162 in category
Website
114 in category
244 in category
Reliability
82 in category
150 in category

Apria and Carecentrix Rating Details

Customer service
1.1 (454 reviews)
1.1 (148 reviews)
Reviewer's quote

...Exceptionally rude customer service personnel. That couldn't find their *** with both hands and a flashlight. Not to mention that all their products are so over-priced it is ridiculous...

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...One thing I am absolutely sure about is their customer service sucks but they will drive you crazy calling constantly trying to get you to order more of their extremely overpriced supplies. I am reporting to the proper authorities for price gouging..

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Product or Service Quality
1.5 (309 reviews)
1.3 (101 reviews)
Reviewer's quote

...When I checked with customer service, they advised two days. Well, It is a week later, and they are still promising that it will arrive sometime in the future. Thank God I am not dependant on sleep..

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the people that are the front line staffters, customer service are usually the most uneducated, uninformed company members- most do not have command of English language and zero medical knowledge yet they are taking calls from patients and families concerning medical matters- too many mistakes are...

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Website
1.5 (305 reviews)
1.3 (97 reviews)
Reviewer's quote

Apria is almost impossible to get hold of! I've spent 35 minutes calling, trying to contact them on their website and finally..

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...The 1st 2 said they would email me the form(they havent) and the last one told me to go to the website to find the form(cant find it). Such runaround. Typical delaying tactics of Big Insurance (Cigna)...

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Reliability
1.2 (296 reviews)
1.2 (102 reviews)
Reviewer's quote

Great details was already present in Apria system and the problem was resolved in a timely fashion...Only wish someone could havenotified me after the overpayment occurred. This was 3 months ago!!!

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My mother kept receiving the bill even after returning the equipment to Ocean Home Health on 7/27/2020. the equipment was picked up from my residence by a pick up man from Ocean Home Health on 7/27/20. I have the copy of the returned equipment. Tried to contact carecentrix. They put you on hold for...

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Apria and Carecentrix Pros and Cons

Pros
  • Drivers polite and knowledgable
  • Individual reps were polite
  • Equipment
  • Machine
  • Pta
  • It was brief
Cons
  • Customer service
  • Way they do business
  • Unprofessional cust serv
  • Customer service
  • Price gouging
  • Billing practices

Apria and Carecentrix Most Positive Reviews

Top rated reviews
5

Anyone who has given this co. your credit card # fax them NOW that you do not authorize any charges put on your card...

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5

When my son was born he had to stay in NICU for 3 weeks. When he finally got to come home the hospital wanted a nurse...

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5

I often get deliveries by different drivers, they are always polite, knowledgable and very helpful. I couldn't be...

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3.9

Spoke with Basmatie from billing department and she was so sweet and professional. She answered all my questions and...

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Apria and Carecentrix Most Critical Reviews

Lowest rated reviews
1

After buying a chin strap for my CPAP machine, I received several hundred calls over about a year period, (from a...

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1

CareCentrix are unscrupulous criminals and should be shut down. CareCentrix referred a bill for CPAP mask and...

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1

I have been calling Apria twice a week for five weeks. My recent sleep study resulted in a re-calibration of my CPAP...

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1

CareCentrix shipped me CPAP supplies that I did not order. So, I sent them back. They acknowledge the return but are...

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Apria and Carecentrix Latest Reviews

Recent published reviews
4.3

Great details was already present in Apria system and the problem was resolved in a timely fashion...Only wish someone c...

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1.6

I use CareCentrix for my CPAP supplies. The last time I ordered anything was in March. I knew I owed them money so I...

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1

No proactive support from Norfolk, VA office despite numerous contacts. Patient is in excruciating pain and in need of...

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1

My mother kept receiving the bill even after returning the equipment to Ocean Home Health on 7/27/2020. the equipment wa...

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Apria and Carecentrix Products and Services

Most reviewed product and services
  • Apria Customer Care (223 reviews)
  • Apria Cpap Machine Rental (96 reviews)
  • Apria Account (54 reviews)
  • Carecentrix Customer Care (62 reviews)
  • Carecentrix Cpap Machine Rental (20 reviews)
  • Carecentrix Medical Claim (11 reviews)