PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Applebees and Texas Roadhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Applebees
Texas Roadhouse

Applebees and Texas Roadhouse Overview

Total reviews
899
490
Company responses
0
0
Issues resolved
4
6

Applebees was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 899 reviews. It is 409 reviews more than Texas Roadhouse received since Jun 24, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Texas Roadhouse customer support team than with Applebees customer service.

Applebees and Texas Roadhouse Consumer Ratings

Rank
143 out of 3120 in Cafes, Restaurants and Bars category
87 out of 3120 in Cafes, Restaurants and Bars category
Customer service
101 in category
57 in category
Staff
119 in category
70 in category
Diversity of Products or Services
148 in category
103 in category

According to consumer ratings and reviews, Texas Roadhouse ranks 56 points higher in the Cafes, Restaurants and Bars category than Applebees. People gave Applebees 1.9 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 268 points higher than the worst rated brand in this category. At the same time, Texas Roadhouse was rated 2.3 stars for Customer service criterion in this category and it is 312 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Texas Roadhouse has a higher rating than Applebees. Regarding Diversity of Products or Services criterion, consumers gave Applebees 2.3 stars and it is 60% greater than other in category. Texas Roadhouse however was rated 2.8 stars and it is 72% greater than other in category.

Applebees and Texas Roadhouse Rating Details

Customer service
1.9 (254 reviews)
2.3 (239 reviews)
Reviewer's quote

...The first sign of a business that is going to fail is when they have no customer service at all levels. I was in retail and was vice president and controllers of to department stores. Do they realize how much in advertising is spend to acquire a customer...

NICEONE2150

The customer service is the worst. We will never go back there again. The orders are never right and they don't care...

B D
Staff
1.9 (239 reviews)
2.3 (219 reviews)
Reviewer's quote

...Heard the staff talking and heard only one cook on staff so start telling people there will be a 45 min to an hour wait, Applebee's no longer a chose for a restaurant..

Zinia G

I went into a Texas Roadhouse in Orlando Florida and how the worst experience ever, I was blown away with how unprofessional the staff was at this location! As soon as I step to the hostess desk everybody there was on the phone after the noticed I was waiting, I proceeded to pick out my steak the...

maurice h
Diversity of Products or Services
2.3 (218 reviews)
2.8 (185 reviews)
Reviewer's quote

...But the system being flawed is not an excuse for not paying for services rendered. I need tips to pay my bills. All waiters do...

Bradley

...After the complaint there services really got bad no carying bag and straws after my wife had requested them sge had to get up and get it on her own they ruined my FATHERS DAY ! Resturant on 1960 fm and 290 houston tx..

Windell

Applebees and Texas Roadhouse Pros and Cons

Pros
  • Atmosphere
  • Waitress
  • Leaving the premises
  • Food
  • Waitress was nice
  • Salad
Cons
  • Customer service
  • Service
  • Waitress
  • Tough steak
  • Manager or
  • Customer service

Applebees and Texas Roadhouse Most Positive Reviews

Top rated reviews
5

Last night my husband and I celebrated our 2 year anniversary at the Applebee's on south 76th street in Greendale. We...

5

Great food and service. Super nice manager. Never had a bad experience there.

Applebees and Texas Roadhouse Most Critical Reviews

Lowest rated reviews
1

Went to Applebees in Oneonta, NY. Ordered the chicken and beef fajitas. I was served my meal and my husband had to...

1

Me and friend came in to have girl night Jacob was our sever we didn't get rolls had to ask for those my friend steak...

Applebees and Texas Roadhouse Latest Reviews

Recent published reviews
1.3

Went to Applebee's In Mesquite, TX and the serve and food was horrible, it has been going down hill for years. The...

Read all 899 reviews
4

I've been to this location many, many times. But this is my first time using the bathroom facility. It was absolutely...

Read all 490 reviews

Applebees and Texas Roadhouse Products and Services

Most reviewed product and services
  • Applebees Manager (136 reviews)
  • Applebees Waiter (61 reviews)
  • Applebees Steak (46 reviews)
  • Texas Roadhouse Manager (79 reviews)
  • Texas Roadhouse Customer Care (61 reviews)
  • Texas Roadhouse Steak (39 reviews)