PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smokey Bones and Applebees as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smokey Bones
Applebees

Smokey Bones and Applebees Overview

Total reviews
192
898
Company responses
0
0
Issues resolved
0
4

Applebees was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 898 reviews. It is 706 reviews more than Smokey Bones received since Jan 15, 2010.

Smokey Bones and Applebees Consumer Ratings

Rank
147 out of 3117 in Cafes, Restaurants and Bars category
145 out of 3117 in Cafes, Restaurants and Bars category
Customer service
139 in category
No votes
Staff
128 in category
No votes
Quality of Food
111 in category
No votes

According to consumer ratings and reviews, Applebees ranks 2 points higher in the Cafes, Restaurants and Bars category than Smokey Bones. People gave Smokey Bones 1.6 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 230 points higher than the worst rated brand in this category. Regarding Quality of Food criterion, consumers gave Smokey Bones 2.3 stars and it is 70% greater than other in category.

Smokey Bones and Applebees Rating Details

Customer service
1.6 (90 reviews)
No votes
Reviewer's quote

...The Warwick Rhode Island location is a joke, but trying to get a hold of anyone at the customer service dept is just as bad. I have been calling for 3 days now and still can't get to anyone..

Shaelyn C

...The first sign of a business that is going to fail is when they have no customer service at all levels. I was in retail and was vice president and controllers of to department stores. Do they realize how much in advertising is spend to acquire a customer...

NICEONE2150
Staff
1.9 (84 reviews)
No votes
Reviewer's quote

...We constantly had to look for our wait staff because they taking care of others, how came in after us and left way before us..

Demetris

I was patient, and curteous, smiling as other staff walked by. Finally, she came out with my drink, and quickly left. Again, she went to the same table about four/five times, asking if they needed anything, along with another man NOT in Applebee's attire, (sweat pants outfit) taking their empty...

Aloma
Quality of Food
2.3 (79 reviews)
No votes
Reviewer's quote

...Who can mess up a salad? Very disappointed with the quality of food and service..

PissedConsumer1223767

...this is the 2nd time I was appalled by lack of quality of food...

jane b

Smokey Bones and Applebees Pros and Cons

Pros
  • Good food
  • Location
  • We were told something and we were lied to
  • Atmosphere
  • Waitress
  • Leaving the premises
Cons
  • Customer service
  • Serivce and food quality
  • Server
  • Customer service
  • Service
  • Waitress

Smokey Bones and Applebees Most Positive Reviews

Top rated reviews
5

Went there for the first time and I'm not from the Columbus area.I just wanted to say the place was great.Best wings I...

5

Last night my husband and I celebrated our 2 year anniversary at the Applebee's on south 76th street in Greendale. We...

Smokey Bones and Applebees Most Critical Reviews

Lowest rated reviews
1

Rita in payroll was very unhelpful when I called to complain about a check that bounced from their establishment. I...

1

Went to Applebees in Oneonta, NY. Ordered the chicken and beef fajitas. I was served my meal and my husband had to...

Smokey Bones and Applebees Latest Reviews

Recent published reviews
1

Place an order for Smokey Bones your four bone meal baby backs fries baked beans picked up my order 1/16/ 20 by the way...

Read all 192 reviews
5

The waiter was very rude to my girlfriend and applebees to me sucks and your manager sucks too I will never go to...

Read all 898 reviews

Smokey Bones and Applebees Products and Services

Most reviewed product and services
  • Smokey Bones Customer Care (25 reviews)
  • Smokey Bones Manager (17 reviews)
  • Smokey Bones Waiter (11 reviews)
  • Applebees Manager (136 reviews)
  • Applebees Waiter (61 reviews)
  • Applebees Steak (46 reviews)