PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Applebees and Smokey Bones as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Applebees
Smokey Bones

Applebees and Smokey Bones Overview

Total reviews
919
239
Company responses
0
0
Issues resolved
4
1

Applebees and Smokey Bones Consumer Ratings

Rank
143 out of 2594 in Cafes, Restaurants and Bars category
169 out of 2594 in Cafes, Restaurants and Bars category
Customer service
108 in category
156 in category
Diversity of Products or Services
164 in category
120 in category
Price Affordability
141 in category
127 in category
Location
109 in category
94 in category

Applebees and Smokey Bones Rating Details

Customer service
1.9 (266 reviews)
1.6 (104 reviews)
Reviewer's quote

...Definitely poor customer service with her..

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I contacted customer service by phone. She took all of my information &; I was told I would hear something back within 3 days. It has been 8 days & I have not heard back...

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Diversity of Products or Services
2.3 (229 reviews)
2.7 (90 reviews)
Reviewer's quote

...But the system being flawed is not an excuse for not paying for services rendered. I need tips to pay my bills. All waiters do...

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...I feel that my service at this restaurant was very bad I've eaten there several times and I really like your guises food that I was very upset with the services...

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Price Affordability
2.6 (222 reviews)
2.7 (84 reviews)
Reviewer's quote

...Food quality is down and price is up. all i can say is good luck to ever whom ownes it. douglas in n...

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...The meat was dry and for the price it has been a total disappointment and we probably won't go back anytime soon. On another note the ladies room was disgusting, floors were sticky and the bathroom itself was so dirty that I wouldn't let my granddaughter in there to use the bathroom..

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Location
3.1 (216 reviews)
3.2 (84 reviews)
Reviewer's quote

I have went to Applebees atleast twice a week and have ordered the same thing for years , now the union city Tennessee location says they dont have it and may not carry it anymore which is the chicken quesadilla , but I went on vacation to Destin Florida and I could get it there . Why cant we have...

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We went to this location on Christmas Eve it was our first time at this location and had very bad experience. The food was good, met our expectations but the service was horrible. Our final bill was of $100 for the party of 3...

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Applebees and Smokey Bones Pros and Cons

Pros
  • Atmosphere
  • Waitress
  • Leaving the premises
  • Good food
  • We were told something and we were lied to
  • Smokey bones bar & fire grill
Cons
  • Customer service
  • Service
  • Waitress
  • Customer service
  • Poor service
  • Serivce and food quality

Applebees and Smokey Bones Most Positive Reviews

Top rated reviews
5

Last night my husband and I celebrated our 2 year anniversary at the Applebee's on south 76th street in Greendale. We...

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5

Went there for the first time and I'm not from the Columbus area.I just wanted to say the place was great.Best wings I...

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5

Some people like karaoke if you don't just don't go *** nobody bending your arm. You probably such anyway

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5

We were on vacation and had the best meal ever and the workers and management were such angels to us. I highly...

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Applebees and Smokey Bones Most Critical Reviews

Lowest rated reviews
1

Went to Applebees in Oneonta, NY. Ordered the chicken and beef fajitas. I was served my meal and my husband had to...

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1

Rita in payroll was very unhelpful when I called to complain about a check that bounced from their establishment. I...

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1

On 11/15/14 myself along with my husband went to the Applebee's in Milledgeville Georgia; we walked in at approximately...

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1

I got food poisoning from undercooked salmon!! Don't eat there!! ITS GROSS

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Applebees and Smokey Bones Latest Reviews

Recent published reviews
1

I called applebee's in washing county washington pa at 8:30pm. He even told her when he got there he had to be off work...

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No votes

Keep messing up my order. Havent compensated me YET.

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4.8

I have went to Applebees atleast twice a week and have ordered the same thing for years , now the union city Tennessee...

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No votes

Poor service, get my damn order right. No one have contacted me yet. After I was told I would be hearing from someone...

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Applebees and Smokey Bones Products and Services

Most reviewed product and services
  • Applebees Manager (136 reviews)
  • Applebees Waiter (61 reviews)
  • Applebees Steak (47 reviews)
  • Smokey Bones Customer Care (26 reviews)
  • Smokey Bones Manager (17 reviews)
  • Smokey Bones Waiter (11 reviews)