PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Applebees and Red Robin as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Applebees
Red Robin

Applebees and Red Robin Overview

Total reviews
895
771
Company responses
0
0
Issues resolved
4
5

Applebees was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 895 reviews. It is 124 reviews more than Red Robin received since Jan 16, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Red Robin customer support team than with Applebees customer service.

Applebees and Red Robin Consumer Ratings

Rank
149 out of 5047 in Cafes, Restaurants and Bars category
133 out of 5047 in Cafes, Restaurants and Bars category
Customer service
97 in category
105 in category
Staff
122 in category
93 in category
Diversity of Products or Services
149 in category
129 in category

According to consumer ratings and reviews, Red Robin ranks 16 points higher in the Cafes, Restaurants and Bars category than Applebees. People gave Applebees 1.9 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 267 points higher than the worst rated brand in this category. At the same time, Red Robin was rated 1.9 stars for Customer service criterion in this category and it is 259 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Red Robin has a higher rating than Applebees. Regarding Diversity of Products or Services criterion, consumers gave Applebees 2.3 stars and it is 59% greater than other in category. Red Robin however was rated 2.5 stars and it is 65% greater than other in category.

Applebees and Red Robin Rating Details

Customer service
1.9 (253 reviews)
1.9 (356 reviews)
Reviewer's quote

Fries were too salty. And this is from a person that puts salt on everything. One of the meals ordered was the double crisp shrimp which was supposed to come with two sides, fries and coleslaw. The coleslaw was not served with the meal because the restaurant was out. We did not know that there was...

Faduma

...Concerned Customer- Jessica G..

Jessica G
Staff
1.9 (238 reviews)
2 (340 reviews)
Reviewer's quote

I was patient, and curteous, smiling as other staff walked by. Finally, she came out with my drink, and quickly left. Again, she went to the same table about four/five times, asking if they needed anything, along with another man NOT in Applebee's attire, (sweat pants outfit) taking their empty...

Aloma

... Newark Delaware not only did our meal take wait way too long we were in your establishment for well over an hour and a half waiting for a couple burgers wait staff was great kitchen staff was a joke watching things fly around the kitchen being thrown by your employees and your piece of crap manager just laughing about it came over and didn'...

William M
Diversity of Products or Services
2.3 (218 reviews)
2.5 (279 reviews)
Reviewer's quote

On night July 10th. Saint Louis Park MN restaurant. Long time to get service. Ordered a sirloin that looks more like a cheap carne asada. Cold. You can have a better fries in MacDonald's.

jose b

I have never been to this establishment, but my husband has been to the one in Edwardsville, Illinois. So we went to the location in Fairview heights,Illinois. Our server was very friendly, but we were very disappointed in the amount of fries we received. We literally were able to count our fries...

Kimberly M

Applebees and Red Robin Pros and Cons

Pros
  • Atmosphere
  • Waitress
  • Leaving the premises
  • Food
  • Burgers
  • Food was fine
Cons
  • Customer service
  • Service
  • Waitress
  • Customer service
  • Service
  • Quilty food

Applebees and Red Robin Most Positive Reviews

Top rated reviews
5

Last night my husband and I celebrated our 2 year anniversary at the Applebee's on south 76th street in Greendale. We...

5

I had the worse experience yesterday, Aug. 26th at the Hillsboro TV Hwy. Red Robin. I HATE that computer item at the...

Applebees and Red Robin Most Critical Reviews

Lowest rated reviews
1

Went to Applebees in Oneonta, NY. Ordered the chicken and beef fajitas. I was served my meal and my husband had to...

1

Birthday Dinner "” Yesterday was my elder daughter's birthday. She turned 7. Where has the time gone . . . .

Anywa...

Applebees and Red Robin Latest Reviews

Recent published reviews
4.2

I'm going call than Mon or T
Talk to a peson

Read all 895 reviews
1.5

Also service is poor you have to watch for a server to get something probably my last time going to Red Robin. One good...

Read all 771 reviews

Applebees and Red Robin Products and Services

Most reviewed product and services
  • Applebees Manager (136 reviews)
  • Applebees Waiter (61 reviews)
  • Applebees Steak (46 reviews)
  • Red Robin Customer Care (98 reviews)
  • Red Robin Burger (96 reviews)
  • Red Robin Manager (78 reviews)