PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Olive Garden and Applebees as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Olive Garden
Applebees

Olive Garden and Applebees Overview

Total reviews
611
898
Company responses
0
0
Issues resolved
1
4

Applebees was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 898 reviews. It is 287 reviews more than Olive Garden received since May 13, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Olive Garden customer support team and Applebees customer service.

Olive Garden and Applebees Consumer Ratings

Rank
93 out of 3117 in Cafes, Restaurants and Bars category
145 out of 3117 in Cafes, Restaurants and Bars category
Customer service
74 in category
No votes
Staff
74 in category
No votes
Location
85 in category
No votes

According to consumer ratings and reviews, Olive Garden ranks 52 points higher in the Cafes, Restaurants and Bars category than Applebees. People gave Olive Garden 2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 295 points higher than the worst rated brand in this category. Regarding Location criterion, consumers gave Olive Garden 3.3 stars and it is 77% greater than other in category.

Olive Garden and Applebees Rating Details

Customer service
2 (238 reviews)
No votes
Reviewer's quote

...She is not friendly and obviously doesnt have good customer service skills. I hope she gets the feedback to be a better server and I never want to have her as my server again. We had spent almost 100 even with a tip and she didnt deserve this but we still tipped her...

Jen D

...The first sign of a business that is going to fail is when they have no customer service at all levels. I was in retail and was vice president and controllers of to department stores. Do they realize how much in advertising is spend to acquire a customer...

NICEONE2150
Staff
2.2 (224 reviews)
No votes
Reviewer's quote

...Your entrees are delicious as well! Your staff is very nice to me and my family, they are always asking if we need something-which is not annoying for me at all, especially when you have children that are making a mess at the table or dropping their spoons..

Fronia

I was patient, and curteous, smiling as other staff walked by. Finally, she came out with my drink, and quickly left. Again, she went to the same table about four/five times, asking if they needed anything, along with another man NOT in Applebee's attire, (sweat pants outfit) taking their empty...

Aloma
Location
3.3 (209 reviews)
No votes
Reviewer's quote

...New Tampa location. It irritates me every time that commercial is aired - complete misrepresentation of what is being served in New Tampa. No acknowledgment that what I was served was inaccurate - won't be back...

Cindy M

my daughter and I went to applebees charlotte nc at the university location which it was the first time in many years. The service was juvenile, she took our order gave us our drinks and didn't come back for atleast 20 min. ask one time during our visit for refills one time...

brad f

Olive Garden and Applebees Pros and Cons

Pros
  • Food was good
  • Salad and bread sticks
  • I couldnt enjoy it
  • Atmosphere
  • Waitress
  • Leaving the premises
Cons
  • Food
  • Service
  • Not fresh food
  • Customer service
  • Service
  • Waitress

Olive Garden and Applebees Most Positive Reviews

Top rated reviews
5

My husband and I had dinner at the Olive Garden in D'Iberville, Mississippi last night. Our server, Sloan, was amazing...

5

Last night my husband and I celebrated our 2 year anniversary at the Applebee's on south 76th street in Greendale. We...

Olive Garden and Applebees Most Critical Reviews

Lowest rated reviews
1

The waiter was beyond slow. He served drinks, salad and bread sticks to another table, that was seated after us, before...

1

Went to Applebees in Oneonta, NY. Ordered the chicken and beef fajitas. I was served my meal and my husband had to...

Olive Garden and Applebees Latest Reviews

Recent published reviews
2.2

I was visiting my son & family in Orlando. Store #1793. The service was bad. The server - Victoria, acted like it...

Read all 611 reviews
5

The waiter was very rude to my girlfriend and applebees to me sucks and your manager sucks too I will never go to...

Read all 898 reviews

Olive Garden and Applebees Products and Services

Most reviewed product and services
  • Olive Garden Waiter (50 reviews)
  • Olive Garden Customer Care (49 reviews)
  • Olive Garden Pasta (43 reviews)
  • Applebees Manager (136 reviews)
  • Applebees Waiter (61 reviews)
  • Applebees Steak (46 reviews)