PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Applebees and Olive Garden as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Applebees
Olive Garden

Applebees and Olive Garden Overview

Total reviews
895
609
Company responses
0
0
Issues resolved
4
1

Applebees was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 895 reviews. It is 286 reviews more than Olive Garden received since May 13, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Applebees customer support team and Olive Garden customer service.

Applebees and Olive Garden Consumer Ratings

Rank
149 out of 5046 in Cafes, Restaurants and Bars category
94 out of 5046 in Cafes, Restaurants and Bars category
Customer service
97 in category
74 in category
Staff
122 in category
73 in category
Diversity of Products or Services
149 in category
112 in category

According to consumer ratings and reviews, Olive Garden ranks 55 points higher in the Cafes, Restaurants and Bars category than Applebees. People gave Applebees 1.9 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 268 points higher than the worst rated brand in this category. At the same time, Olive Garden was rated 2 stars for Customer service criterion in this category and it is 291 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Olive Garden has a higher rating than Applebees. Regarding Diversity of Products or Services criterion, consumers gave Applebees 2.3 stars and it is 59% greater than other in category. Olive Garden however was rated 2.7 stars and it is 69% greater than other in category.

Applebees and Olive Garden Rating Details

Customer service
1.9 (253 reviews)
2 (237 reviews)
Reviewer's quote

Fries were too salty. And this is from a person that puts salt on everything. One of the meals ordered was the double crisp shrimp which was supposed to come with two sides, fries and coleslaw. The coleslaw was not served with the meal because the restaurant was out. We did not know that there was...

Faduma

...She is not friendly and obviously doesnt have good customer service skills. I hope she gets the feedback to be a better server and I never want to have her as my server again. We had spent almost 100 even with a tip and she didnt deserve this but we still tipped her...

Jen D
Staff
1.9 (238 reviews)
2.2 (222 reviews)
Reviewer's quote

I was patient, and curteous, smiling as other staff walked by. Finally, she came out with my drink, and quickly left. Again, she went to the same table about four/five times, asking if they needed anything, along with another man NOT in Applebee's attire, (sweat pants outfit) taking their empty...

Aloma

...Your entrees are delicious as well! Your staff is very nice to me and my family, they are always asking if we need something-which is not annoying for me at all, especially when you have children that are making a mess at the table or dropping their spoons..

Fronia
Diversity of Products or Services
2.3 (218 reviews)
2.7 (197 reviews)
Reviewer's quote

On night July 10th. Saint Louis Park MN restaurant. Long time to get service. Ordered a sirloin that looks more like a cheap carne asada. Cold. You can have a better fries in MacDonald's.

jose b

Went there today August 6 to celebrate my daughters birthday. My daughter ordered spaghetti and meatballs. My granddaughters got child’s pizza. Waitress brought a big bowl is salad so we all had some. When the bill came we were each charged close to $5 each for salad, except my daughter that had...

Roseanne D

Applebees and Olive Garden Pros and Cons

Pros
  • Atmosphere
  • Waitress
  • Leaving the premises
  • Food was good
  • Salad and bread sticks
  • I couldnt enjoy it
Cons
  • Customer service
  • Service
  • Waitress
  • Food
  • Service
  • Not fresh food

Applebees and Olive Garden Most Positive Reviews

Top rated reviews
5

Last night my husband and I celebrated our 2 year anniversary at the Applebee's on south 76th street in Greendale. We...

5

My husband and I had dinner at the Olive Garden in D'Iberville, Mississippi last night. Our server, Sloan, was amazing...

Applebees and Olive Garden Most Critical Reviews

Lowest rated reviews
1

Went to Applebees in Oneonta, NY. Ordered the chicken and beef fajitas. I was served my meal and my husband had to...

1

The waiter was beyond slow. He served drinks, salad and bread sticks to another table, that was seated after us, before...

Applebees and Olive Garden Latest Reviews

Recent published reviews
4.2

I'm going call than Mon or T
Talk to a peson

Read all 895 reviews
4.3

I'm in love with your Chicken and Shrimp carbonara. Your entrees are delicious as well! Your staff is very nice to me...

Read all 609 reviews

Applebees and Olive Garden Products and Services

Most reviewed product and services
  • Applebees Manager (136 reviews)
  • Applebees Waiter (61 reviews)
  • Applebees Steak (46 reviews)
  • Olive Garden Customer Care (49 reviews)
  • Olive Garden Waiter (48 reviews)
  • Olive Garden Pasta (43 reviews)