Chilis vs Applebees: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chilis and Applebees as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Start a new comparison

Chilis

2.3

Applebees

2.2

Chilis

Applebees

Chilis and Applebees Overview

Total reviews

1194

895

Company responses

Issues resolved

Chilis was first mentioned on PissedConsumer on Jul 29, 2008 and since then this brand received 1194 reviews. It is 299 reviews more than Applebees received since Jun 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Chilis customer support team and Applebees customer service.

Chilis and Applebees Consumer Ratings

Rank

126 out of 5046 in Cafes, Restaurants and Bars category

149 out of 5046 in Cafes, Restaurants and Bars category

Customer service

125 in category

97 in category

Staff

135 in category

122 in category

Product or Service Quality

124 in category

129 in category

According to consumer ratings and reviews, Chilis ranks 23 points higher in the Cafes, Restaurants and Bars category than Applebees. People gave Chilis 1.7 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 239 points higher than the worst rated brand in this category. At the same time, Applebees was rated 1.9 stars for Customer service criterion in this category and it is 267 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Applebees has a higher rating than Chilis. Regarding Product or Service Quality criterion, consumers gave Chilis 1.8 stars and it is 66% greater than other in category. Applebees however was rated 1.8 stars and it is 65% greater than other in category.

Chilis and Applebees Rating Details

Customer service

1.7 (573 reviews)

1.9 (253 reviews)

Reviewer's quote

They are not making sure order correct. Asked for plan just bacon burger and when I got it , lettuce and mayo was wipe off burger.i see lettuce and taste mayo I guess on bun.Trys to give them chance to make things right, but seems like every time I ordered something it's not right.so I guess I'll...

Matthieu

Fries were too salty. And this is from a person that puts salt on everything. One of the meals ordered was the double crisp shrimp which was supposed to come with two sides, fries and coleslaw. The coleslaw was not served with the meal because the restaurant was out. We did not know that there was...

Faduma

Staff

1.8 (567 reviews)

1.9 (238 reviews)

Reviewer's quote

I live in Pompano Beach and I enjoy taking my family to Chilli's because they already know us and the staff is so nice when they see us coming. The food is good too!..

Melanie C

I was patient, and curteous, smiling as other staff walked by. Finally, she came out with my drink, and quickly left. Again, she went to the same table about four/five times, asking if they needed anything, along with another man NOT in Applebee's attire, (sweat pants outfit) taking their empty...

Aloma

Product or Service Quality

1.8 (492 reviews)

1.8 (156 reviews)

Reviewer's quote

WENT INTO CHILIS IN PRESCOTT VALLEY, AZTO HAVE A FEW DRINKS AND ORDER FOOD TO GO. SAT AT BAR AND WAS IGNORED BY BARTENDER. FINALLY AFTER 15 MINUTES WAS ABLE TO GET DRINK AND MENU. WATCHED BARTENDERS GAB WITH EACH OTHER AND WHAT APPEARED TO BE REGULARS AT BAR. AFTER ANOTHER 10-15 MINUTES BEING...

richard h

Didn’t have baked potatoes .Asked for well done steak got burnt on outside and red on inside.Didn’t get second side had to ask for it.Ask for ketchup and steak sauce and didn’t get.South Charleston West Virginia

Kelli L