PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Applebees and Chilis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Applebees
Chilis

Applebees and Chilis Overview

Total reviews
899
1220
Company responses
0
0
Issues resolved
4
6

Chilis was first mentioned on PissedConsumer on Jul 29, 2008 and since then this brand received 1220 reviews. It is 321 reviews more than Applebees received since Jun 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Applebees customer support team and Chilis customer service.

Applebees and Chilis Consumer Ratings

Rank
143 out of 3120 in Cafes, Restaurants and Bars category
139 out of 3120 in Cafes, Restaurants and Bars category
Customer service
101 in category
128 in category
Staff
119 in category
139 in category
Diversity of Products or Services
148 in category
112 in category

According to consumer ratings and reviews, Chilis ranks 4 points higher in the Cafes, Restaurants and Bars category than Applebees. People gave Applebees 1.9 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 268 points higher than the worst rated brand in this category. At the same time, Chilis was rated 1.7 stars for Customer service criterion in this category and it is 241 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Applebees has a higher rating than Chilis. Regarding Diversity of Products or Services criterion, consumers gave Applebees 2.3 stars and it is 60% greater than other in category. Chilis however was rated 2.7 stars and it is 70% greater than other in category.

Applebees and Chilis Rating Details

Customer service
1.9 (254 reviews)
1.7 (580 reviews)
Reviewer's quote

...The first sign of a business that is going to fail is when they have no customer service at all levels. I was in retail and was vice president and controllers of to department stores. Do they realize how much in advertising is spend to acquire a customer...

NICEONE2150

...The other 6 months is so-so, but Beef O" Brady's seems to have more customers in off season than Chili's "in season". Please, help us save Chili's in Arcadia, cause so many are turning away. It is evident that they need new cooks and management...

Sharon O
Staff
1.9 (239 reviews)
1.8 (577 reviews)
Reviewer's quote

...Heard the staff talking and heard only one cook on staff so start telling people there will be a 45 min to an hour wait, Applebee's no longer a chose for a restaurant..

Zinia G

...Staff needs to pay attention to order being made. I'm very upset my food isn't right again!..

Matthieu
Diversity of Products or Services
2.3 (218 reviews)
2.7 (474 reviews)
Reviewer's quote

...But the system being flawed is not an excuse for not paying for services rendered. I need tips to pay my bills. All waiters do...

Bradley

...with a major deboned) This was an initial and last visit to this chain Please note I am a fully of sane mind, as a Manufacturers Rep with Prominent products servicing directly and Dailey fresh , produced In Florida of high quality . I also am a hands on partner in the best run and financially successful Restaurant in Melbourne We own a NY style Diner and about to open an authentic Mediterranean concept Fountunatly, I have a customer base that are not MILLENNIALS I AM 77 and have 55 years of Hospitality experience in NY , DC and South and Central Florida My wife who is a certified homeopathic practicing buyer for a prominent Organic Cafe and Market and my 51 year old son who is a...

PissedConsumer1456561

Applebees and Chilis Pros and Cons

Pros
  • Atmosphere
  • Waitress
  • Leaving the premises
  • Location
  • I liked the price
  • Server was polite and very friendly
Cons
  • Customer service
  • Service
  • Waitress
  • Poor customer service
  • Service
  • Staff and management or food

Applebees and Chilis Most Positive Reviews

Top rated reviews
5

Last night my husband and I celebrated our 2 year anniversary at the Applebee's on south 76th street in Greendale. We...

5

Waitress was not interested in serving us. ZERO waitress skills. I cant even tell you her name, she never told us nor di...

Applebees and Chilis Most Critical Reviews

Lowest rated reviews
1

Went to Applebees in Oneonta, NY. Ordered the chicken and beef fajitas. I was served my meal and my husband had to...

1

Found out through a friend that chilis is employing a convicted felon at chili at5274 international blvd, north...

Applebees and Chilis Latest Reviews

Recent published reviews
1.3

Went to Applebee's In Mesquite, TX and the serve and food was horrible, it has been going down hill for years. The...

Read all 899 reviews
1

We arrived at Cartersville Ga Chili 1-26-20 at 5 o'clock we were a party of 9 6 adults and 3 kids we were there for 2...

Read all 1220 reviews

Applebees and Chilis Products and Services

Most reviewed product and services
  • Applebees Manager (136 reviews)
  • Applebees Waiter (61 reviews)
  • Applebees Steak (46 reviews)
  • Chilis Customer Care (200 reviews)
  • Chilis Manager (154 reviews)
  • Chilis Waiter (105 reviews)