PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carrabbas and Applebees as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carrabbas
Applebees

Carrabbas and Applebees Overview

Total reviews
324
899
Company responses
0
0
Issues resolved
4
4

Applebees was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 899 reviews. It is 575 reviews more than Carrabbas received since Jun 21, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Carrabbas customer support team than with Applebees customer service.

Carrabbas and Applebees Consumer Ratings

Rank
113 out of 3120 in Cafes, Restaurants and Bars category
143 out of 3120 in Cafes, Restaurants and Bars category
Customer service
74 in category
101 in category
Staff
82 in category
119 in category
Location
97 in category
104 in category

According to consumer ratings and reviews, Carrabbas ranks 30 points higher in the Cafes, Restaurants and Bars category than Applebees. People gave Carrabbas 2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 295 points higher than the worst rated brand in this category. At the same time, Applebees was rated 1.9 stars for Customer service criterion in this category and it is 268 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Carrabbas has a higher rating than Applebees. Regarding Location criterion, consumers gave Carrabbas 3.2 stars and it is 74% greater than other in category. Applebees however was rated 3.1 stars and it is 72% greater than other in category.

Carrabbas and Applebees Rating Details

Customer service
2 (146 reviews)
1.9 (254 reviews)
Reviewer's quote

...the manager Alice has no customer service experience..

Eino

...The first sign of a business that is going to fail is when they have no customer service at all levels. I was in retail and was vice president and controllers of to department stores. Do they realize how much in advertising is spend to acquire a customer...

NICEONE2150
Staff
2.2 (134 reviews)
1.9 (239 reviews)
Reviewer's quote

...Her reply was the staff was moving around and they were confortible . My husband asked her to look around and see that everyone in the dinning room had jackets on and the couple next to us had even hats on. I’m not concerned with the staff , be concerned about the paying customer..

Diane

...Heard the staff talking and heard only one cook on staff so start telling people there will be a 45 min to an hour wait, Applebee's no longer a chose for a restaurant..

Zinia G
Location
3.2 (121 reviews)
3.1 (205 reviews)
Reviewer's quote

...They belittle their employees at that location in Dunwoody, Georgia. On top of molded food in the walk in including lemons, cheese, and bread, there are roaches everywhere. There are roaches in the soda machine as well as molded unclean soda nobs...

Laketa

my daughter and I went to applebees charlotte nc at the university location which it was the first time in many years. The service was juvenile, she took our order gave us our drinks and didn't come back for atleast 20 min. ask one time during our visit for refills one time...

brad f

Carrabbas and Applebees Pros and Cons

Pros
  • I use to like carrabbas
  • Food
  • I had grilled chicken it was very good
  • Atmosphere
  • Waitress
  • Leaving the premises
Cons
  • Poor customer service
  • Bad custmer service
  • Waitress ruined the whole experience
  • Customer service
  • Service
  • Waitress

Carrabbas and Applebees Most Positive Reviews

Top rated reviews
5

Absolutely the finest meal we've eaten in years! Filets literally melted in our mouths. Lobster Ravioli was very subtle...

5

Last night my husband and I celebrated our 2 year anniversary at the Applebee's on south 76th street in Greendale. We...

Carrabbas and Applebees Most Critical Reviews

Lowest rated reviews
1

I would go every week to this restaurant.As a ex-faithful consumer, my family including myself decided to go to...

1

Went to Applebees in Oneonta, NY. Ordered the chicken and beef fajitas. I was served my meal and my husband had to...

Carrabbas and Applebees Latest Reviews

Recent published reviews

I was at Carrabba’s in Memphis Tennessee on poplar Avenue All of the food was ice cold when they brought the chicken...

Read all 324 reviews
1.3

Went to Applebee's In Mesquite, TX and the serve and food was horrible, it has been going down hill for years. The...

Read all 899 reviews

Carrabbas and Applebees Products and Services

Most reviewed product and services
  • Carrabbas Manager (54 reviews)
  • Carrabbas Customer Care (36 reviews)
  • Carrabbas Waiter (20 reviews)
  • Applebees Manager (136 reviews)
  • Applebees Waiter (61 reviews)
  • Applebees Steak (46 reviews)