PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Applebees and Bob Evans Restaurants as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Applebees
Bob Evans Restaurants

Applebees and Bob Evans Restaurants Overview

Total reviews
899
1585
Company responses
0
0
Issues resolved
4
5

Bob Evans Restaurants was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1585 reviews. It is 686 reviews more than Applebees received since Jun 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Applebees customer support team and Bob Evans Restaurants customer service.

Applebees and Bob Evans Restaurants Consumer Ratings

Rank
143 out of 3120 in Cafes, Restaurants and Bars category
85 out of 3120 in Cafes, Restaurants and Bars category
Customer service
101 in category
62 in category
Staff
119 in category
69 in category
Diversity of Products or Services
148 in category
99 in category

According to consumer ratings and reviews, Bob Evans Restaurants ranks 58 points higher in the Cafes, Restaurants and Bars category than Applebees. People gave Applebees 1.9 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 268 points higher than the worst rated brand in this category. At the same time, Bob Evans Restaurants was rated 2.2 stars for Customer service criterion in this category and it is 307 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Bob Evans Restaurants has a higher rating than Applebees. Regarding Diversity of Products or Services criterion, consumers gave Applebees 2.3 stars and it is 60% greater than other in category. Bob Evans Restaurants however was rated 2.8 stars and it is 73% greater than other in category.

Applebees and Bob Evans Restaurants Rating Details

Customer service
1.9 (254 reviews)
2.2 (594 reviews)
Reviewer's quote

...The first sign of a business that is going to fail is when they have no customer service at all levels. I was in retail and was vice president and controllers of to department stores. Do they realize how much in advertising is spend to acquire a customer...

NICEONE2150

...There isn't any customer service at all. I recommend avoiding this location. Needless to say, I won't be coming back to this one or any Bob Evans...

Romayne
Staff
1.9 (239 reviews)
2.3 (544 reviews)
Reviewer's quote

...Heard the staff talking and heard only one cook on staff so start telling people there will be a 45 min to an hour wait, Applebee's no longer a chose for a restaurant..

Zinia G

Like I said above I have been to Bob Evens numerous times and my husband and I have not always been treated right by the staff, didnt get quality food but we still came back. I for one know that Caitlin is an excellent employee and would not mistreat anyone, she loved her job and she was good at...

Revonda B
Diversity of Products or Services
2.3 (218 reviews)
2.8 (455 reviews)
Reviewer's quote

...But the system being flawed is not an excuse for not paying for services rendered. I need tips to pay my bills. All waiters do...

Bradley

...diversity of products and services. what that means. website for...

chet a

Applebees and Bob Evans Restaurants Pros and Cons

Pros
  • Atmosphere
  • Waitress
  • Leaving the premises
  • Location
  • Menu
  • Restrauant was clean
Cons
  • Customer service
  • Service
  • Waitress
  • Service
  • Customer service
  • Management staff

Applebees and Bob Evans Restaurants Most Positive Reviews

Top rated reviews
5

Last night my husband and I celebrated our 2 year anniversary at the Applebee's on south 76th street in Greendale. We...

5

ORDERED AROUND 7:15 p.m. didn't get food until after 8 oclock. sept 4
ordered the 3 course dinners for two people . th...

Applebees and Bob Evans Restaurants Most Critical Reviews

Lowest rated reviews
1

Went to Applebees in Oneonta, NY. Ordered the chicken and beef fajitas. I was served my meal and my husband had to...

1

on first arrival our waiter didn't introduce himself. we barely sat in our seats and he asked where we ready to order....

Applebees and Bob Evans Restaurants Latest Reviews

Recent published reviews
1.3

Went to Applebee's In Mesquite, TX and the serve and food was horrible, it has been going down hill for years. The...

Read all 899 reviews
2.6

Used to go to BE for the chicken pot pie which was always delicious. They replaced it with some newer version of...

Read all 1585 reviews

Applebees and Bob Evans Restaurants Products and Services

Most reviewed product and services
  • Applebees Manager (136 reviews)
  • Applebees Waiter (61 reviews)
  • Applebees Steak (46 reviews)
  • Bob Evans Restaurants Customer Care (181 reviews)
  • Bob Evans Restaurants Manager (157 reviews)
  • Bob Evans Restaurants Waiter (91 reviews)