PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Samsung Electronics and Apple as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Samsung Electronics
Apple

Samsung Electronics and Apple Overview

Total reviews
821
462
Company responses
0
0
Issues resolved
9
2

Samsung Electronics was first mentioned on PissedConsumer on Dec 1, 2007 and since then this brand received 821 reviews. It is 359 reviews more than Apple received since Mar 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Samsung Electronics customer support team than with Apple customer service.

Samsung Electronics and Apple Consumer Ratings

Rank
273 out of 2896 in Appliances and Electronics category
192 out of 2896 in Appliances and Electronics category
Product or Service Quality
252 in category
149 in category
Customer service
245 in category
174 in category
Price Affordability
290 in category
360 in category

According to consumer ratings and reviews, Apple ranks 81 points higher in the Appliances and Electronics category than Samsung Electronics. People gave Samsung Electronics 1.4 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 315 points higher than the worst rated brand in this category. At the same time, Apple was rated 1.9 stars for Product or Service Quality criterion in this category and it is 418 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Apple has a higher rating than Samsung Electronics. Regarding Price Affordability criterion, consumers gave Samsung Electronics 2.2 stars and it is 51% worse than other in category. Apple however was rated 1.8 stars and it is 63% worse than other in category.

Samsung Electronics and Apple Rating Details

Product or Service Quality
1.4 (167 reviews)
1.9 (140 reviews)
Reviewer's quote

...com during its product launching last April 25th. May 2019, my problems started. Samsung replaced the tablet but I discovered that the tablet replaced was a 64 GB and not the 128 GB I paid for...

Ashante

I've had a full range of Apple products since 2006. I like the design of the products but have come to hate the company, the greed of the company, the poor product quality, and generally the arrogant/smug customer service I get. I've had significant problems with 60% of my products; it's usually...

PissedConsumer1689645
Customer service
1.3 (162 reviews)
1.5 (161 reviews)
Reviewer's quote

...Samsung blames repair service- repair service blames Samsung. Have to wait an additional 2-3 business days again and again be rescheduled for service. My time off of work and inconvenience is of no concern for Samsung...

Anne d

A charge was made to iTunes on my credit card from iTunes/ Apple and I don't have an account. Wont correct it because I don't have an account number!

george L
Price Affordability
2.2 (140 reviews)
1.8 (124 reviews)
Reviewer's quote

I own a Samsung model no 422 washer. It's 6 years old and cost $600.00. About 4 months ago when I went to put the clothes in the dryer the PF code was flashing , I looked the code up and the PF code itmeans the load isout of balance, i pause the machine redistributed the clothes as i did when...

PissedConsumer1636567

...No mention of a refund and I see on my credit card statement that I have indeed been charged $578 for a refurbished iPhone X -full retail price..

Abby M

Samsung Electronics and Apple Pros and Cons

Pros
  • Tv when it worked
  • Overall product design and ease of use
  • Features
  • Apple in the early days
  • Clean design
  • That it worked before
Cons
  • Customer service
  • Poor quality poor customer service
  • Way they do business
  • Customer service
  • Lack of support from apple
  • Lack of answer

Samsung Electronics and Apple Most Positive Reviews

Top rated reviews
5

Newer buy a samsung product..they give a very poor service to the customers..
Sunil Kumaran
9825200071

5

my experience with apple support was very positive.I broke my phon
and bought anew one with a discount by an insurer, wh...

Samsung Electronics and Apple Most Critical Reviews

Lowest rated reviews
1

Samsung Smartcam wifi cam model SNH1011N JUNK! Bought from Costco. Package and inserts state 30 minute setup, but afte...

1

I am using iphone 5s 32GB.
My touch id sensor was not working, At first i thought it was some bug/software problem (a sm...

Samsung Electronics and Apple Latest Reviews

Recent published reviews
1.7

Purchased a Samsung S5e tablet on line at samsung.com during its product launching last April 25th.May 2019, my problems...

Read all 821 reviews
1

Concerns about Apple products:
1. Iphone can be used as a Spyphone to obtain your sensitive data, identity, and have this...

Read all 462 reviews

Samsung Electronics and Apple Products and Services

Most reviewed product and services
  • Samsung Electronics Tv (257 reviews)
  • Samsung Electronics Refrigerator (97 reviews)
  • Samsung Electronics Repair (54 reviews)
  • Apple Cell Phone (67 reviews)
  • Apple Laptop (32 reviews)
  • Apple Iphone 6 Cell Phone (30 reviews)