PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Apple and Samsung Electronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Samsung Electronics was first mentioned on PissedConsumer on Dec 1, 2007 and since then this brand received 820 reviews. It is 359 reviews more than Apple received since Mar 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Samsung Electronics customer support team than with Apple customer service.
Apple and Samsung Electronics Consumer Ratings
Rank
190
out of 2893 in Appliances and Electronics category
274
out of 2893 in Appliances and Electronics category
Customer service
174
in category
246
in category
Product or Service Quality
148
in category
254
in category
Website
166
in category
225
in category
According to consumer ratings and reviews, Apple ranks 84 points higher in the Appliances and Electronics category than Samsung Electronics.
People gave Apple 1.5 stars for Customer service criterion in Appliances and Electronics category and it is 472 points higher than the worst rated brand in this category.
At the same time, Samsung Electronics was rated 1.3 stars for Customer service criterion in this category and it is 400 points higher than the worst rated brand in this category.
If we look at Product or Service Quality criterion, than we see that Apple has a higher rating than Samsung Electronics.
Regarding Website criterion, consumers gave Apple 2.4 stars and it is 74% greater than other in category.
Samsung Electronics however was rated 2 stars and it is 65% greater than other in category.
Apple and Samsung Electronics Rating Details
Customer service
1.5 (161 reviews)
1.3 (162 reviews)
Reviewer's quote
A charge was made to iTunes on my credit card from iTunes/ Apple and I don't have an account. Wont correct it because I don't have an account number!
george L
...Samsung blames repair service- repair service blames Samsung. Have to wait an additional 2-3 business days again and again be rescheduled for service. My time off of work and inconvenience is of no concern for Samsung...
Anne d
Product or Service Quality
1.9 (139 reviews)
1.4 (167 reviews)
Reviewer's quote
I've had a full range of Apple products since 2006. I like the design of the products but have come to hate the company, the greed of the company, the poor product quality, and generally the arrogant/smug customer service I get. I've had significant problems with 60% of my products; it's usually...
PissedConsumer1689645
...Called customer service and come to find out the new hoses I paid for were never installed. New problem. Washer now seems to turn on like normal however, no water comes into the machine...
Anne d
Website
2.4 (128 reviews)
2 (139 reviews)
Reviewer's quote
...Only called because I could not make a future appointment on their website. These were 3 phones we needed at the 6s level of testing with other systems. At this point, we are through with Apple...
Rick E
...I replied “I READ IT TO YOU WORD FOR WORD OFF YOUR WEBSITE AND ITS ALSO ON THE BACK OF THE PRODUCT PACKAGE” He then told me I needed to pay $160 to fix the watch Asked to speak with a manager, he put me on hold for 20 mins then hung up on me..
Holly B
Apple and Samsung Electronics Pros and Cons
Pros
Apple in the early days
Clean design
That it worked before
Tv when it worked
Overall product design and ease of use
Features
Cons
Customer service
Lack of support from apple
Lack of answer
Customer service
Way they do business
Too many defects
Apple and Samsung Electronics Most Positive Reviews
Top rated reviews
5
my experience with apple support was very positive.I broke my phon
and bought anew one with a discount by an insurer, wh...
How would you compare Apple vs Samsung Electronics?