PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Apple and Samsung Electronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Samsung Electronics was first mentioned on PissedConsumer on Dec 1, 2007 and since then this brand received 831 reviews. It is 364 reviews more than Apple received since Mar 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Samsung Electronics customer support team than with Apple customer service.
Apple and Samsung Electronics Consumer Ratings
Rank
198
out of 2620 in Appliances and Electronics category
279
out of 2620 in Appliances and Electronics category
Customer service
170
in category
254
in category
Product or Service Quality
150
in category
258
in category
Website
172
in category
231
in category
According to consumer ratings and reviews, Apple ranks 81 points higher in the Appliances and Electronics category than Samsung Electronics.
People gave Apple 1.5 stars for Customer service criterion in Appliances and Electronics category and it is 484 points higher than the worst rated brand in this category.
At the same time, Samsung Electronics was rated 1.3 stars for Customer service criterion in this category and it is 400 points higher than the worst rated brand in this category.
If we look at Product or Service Quality criterion, than we see that Apple has a higher rating than Samsung Electronics.
Regarding Website criterion, consumers gave Apple 2.4 stars and it is 74% greater than other in category.
Samsung Electronics however was rated 2.1 stars and it is 65% greater than other in category.
Apple and Samsung Electronics Rating Details
Customer service
1.5 (161 reviews)
1.3 (169 reviews)
Reviewer's quote
I then call Apple customer service, once again, and was told they can’t do that and I would need to speak to a supervisor! I was on hold for over an hour! 1 hour of waiting! I finally was pushed through but when I was asked to give my name I responded with “Am I speaking with a supervisor,” the...
Debra R
I am a technology fan, and for many years a big fan of #Samsung and over the last 7 months they have proven that their customer service values are so poor, that no matter the quality of any technology products that make may be, the nightmare of repair makes me never want to do business with them...
Jennifer E
Product or Service Quality
1.9 (141 reviews)
1.4 (174 reviews)
Reviewer's quote
I've had a full range of Apple products since 2006. I like the design of the products but have come to hate the company, the greed of the company, the poor product quality, and generally the arrogant/smug customer service I get. I've had significant problems with 60% of my products; it's usually...
PissedConsumer1689645
...) If I call you to tell you that your product isn't working for me, it's the truth. I have better things to do with my time. (We just moved into a new home! I was plenty busy!) I ended up working with a gentleman from where we bought it from and it was picked up...
PissedConsumer1752788
Website
2.4 (128 reviews)
2.1 (145 reviews)
Reviewer's quote
...Only called because I could not make a future appointment on their website. These were 3 phones we needed at the 6s level of testing with other systems. At this point, we are through with Apple...
Rick E
On the 28th of December 2019, I have placed an order from Samsung on their website https://www. samsung. com/us/ with using Samsung Financing Program...
ALI Y
Apple and Samsung Electronics Pros and Cons
Pros
Apple in the early days
Clean design
That it worked before
Overall product design and ease of use
Tv when it worked
Samsung
Cons
Customer service
Lack of support from apple
Lack of answer
Customer service
Poor quality poor customer service
Way they do business
Apple and Samsung Electronics Most Positive Reviews
Top rated reviews
5
my experience with apple support was very positive.I broke my phon
and bought anew one with a discount by an insurer, wh...
How would you compare Apple vs Samsung Electronics?