PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Apple and Samsung Electronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Apple
Samsung Electronics

Apple and Samsung Electronics Overview

Total reviews
467
831
Company responses
0
0
Issues resolved
2
10

Samsung Electronics was first mentioned on PissedConsumer on Dec 1, 2007 and since then this brand received 831 reviews. It is 364 reviews more than Apple received since Mar 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Samsung Electronics customer support team than with Apple customer service.

Apple and Samsung Electronics Consumer Ratings

Rank
198 out of 2620 in Appliances and Electronics category
279 out of 2620 in Appliances and Electronics category
Customer service
170 in category
254 in category
Product or Service Quality
150 in category
258 in category
Website
172 in category
231 in category

According to consumer ratings and reviews, Apple ranks 81 points higher in the Appliances and Electronics category than Samsung Electronics. People gave Apple 1.5 stars for Customer service criterion in Appliances and Electronics category and it is 484 points higher than the worst rated brand in this category. At the same time, Samsung Electronics was rated 1.3 stars for Customer service criterion in this category and it is 400 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Apple has a higher rating than Samsung Electronics. Regarding Website criterion, consumers gave Apple 2.4 stars and it is 74% greater than other in category. Samsung Electronics however was rated 2.1 stars and it is 65% greater than other in category.

Apple and Samsung Electronics Rating Details

Customer service
1.5 (161 reviews)
1.3 (169 reviews)
Reviewer's quote

I then call Apple customer service, once again, and was told they can’t do that and I would need to speak to a supervisor! I was on hold for over an hour! 1 hour of waiting! I finally was pushed through but when I was asked to give my name I responded with “Am I speaking with a supervisor,” the...

Debra R

I am a technology fan, and for many years a big fan of #Samsung and over the last 7 months they have proven that their customer service values are so poor, that no matter the quality of any technology products that make may be, the nightmare of repair makes me never want to do business with them...

Jennifer E
Product or Service Quality
1.9 (141 reviews)
1.4 (174 reviews)
Reviewer's quote

I've had a full range of Apple products since 2006. I like the design of the products but have come to hate the company, the greed of the company, the poor product quality, and generally the arrogant/smug customer service I get. I've had significant problems with 60% of my products; it's usually...

PissedConsumer1689645

...) If I call you to tell you that your product isn't working for me, it's the truth. I have better things to do with my time. (We just moved into a new home! I was plenty busy!) I ended up working with a gentleman from where we bought it from and it was picked up...

PissedConsumer1752788
Website
2.4 (128 reviews)
2.1 (145 reviews)
Reviewer's quote

...Only called because I could not make a future appointment on their website. These were 3 phones we needed at the 6s level of testing with other systems. At this point, we are through with Apple...

Rick E

On the 28th of December 2019, I have placed an order from Samsung on their website https://www. samsung. com/us/ with using Samsung Financing Program...

ALI Y

Apple and Samsung Electronics Pros and Cons

Pros
  • Apple in the early days
  • Clean design
  • That it worked before
  • Overall product design and ease of use
  • Tv when it worked
  • Samsung
Cons
  • Customer service
  • Lack of support from apple
  • Lack of answer
  • Customer service
  • Poor quality poor customer service
  • Way they do business

Apple and Samsung Electronics Most Positive Reviews

Top rated reviews
5

my experience with apple support was very positive.I broke my phon
and bought anew one with a discount by an insurer, wh...

5

Newer buy a samsung product..they give a very poor service to the customers..
Sunil Kumaran
9825200071

Apple and Samsung Electronics Most Critical Reviews

Lowest rated reviews
1

I am using iphone 5s 32GB.
My touch id sensor was not working, At first i thought it was some bug/software problem (a sm...

1

Samsung Smartcam wifi cam model SNH1011N JUNK! Bought from Costco. Package and inserts state 30 minute setup, but afte...

Apple and Samsung Electronics Latest Reviews

Recent published reviews
1

I was on the phone with a apple representative she started talking and hand up on me no call back I just waited over...

Read all 467 reviews
2

The short story is I was cleaning my $3000 18 month old 82-inch Samsung TV with the provided microfiber cloth which...

Read all 831 reviews

Apple and Samsung Electronics Products and Services

Most reviewed product and services
  • Apple Cell Phone (66 reviews)
  • Apple Laptop (32 reviews)
  • Apple Iphone 6 Cell Phone (30 reviews)
  • Samsung Electronics Tv (258 reviews)
  • Samsung Electronics Refrigerator (99 reviews)
  • Samsung Electronics Repair (54 reviews)