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Our website collected and compiled various consumer reviews about Apple and Samsung Electronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
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Apple and Samsung Electronics Consumer Ratings
Rank
240
out of 1834 in Appliances and Electronics category
387
out of 1834 in Appliances and Electronics category
Customer service
191
in category
287
in category
Product or Service Quality
176
in category
303
in category
Website
174
in category
297
in category
Price Affordability
403
in category
334
in category
Apple and Samsung Electronics Rating Details
Customer service
1.5 (190 reviews)
1.2 (200 reviews)
Reviewer's quote
...I then tried calling Apple customer service, spoke to a tech person, they were going to transfer me to actual customer service, put me on hold after which, about ten minutes later, I heard a message in Spanish that I didnt understand at which point the call disconnected..
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...I called Samsung customer service. My call was answered in the Philippines. I asked to be transferred to the US...
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Product or Service Quality
1.8 (169 reviews)
1.4 (197 reviews)
Reviewer's quote
I will help other people get wise to the absence of quality in the service and product now. Also, I tried to write a complaint to the company as I like to inform them first and look for a solution before spreading the word. Lots of time waisted, and I was told there is no department or fax number...
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I called over 4 weeks ago to date and til 9/18 had still had no service. I opened my ticket with Samsung who assigned this third party to come fix my ice machine. They called to give me the date 9/2 so i took the day off because no time can be given until the day of...
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Website
2.4 (157 reviews)
2 (167 reviews)
Reviewer's quote
...Only called because I could not make a future appointment on their website. These were 3 phones we needed at the 6s level of testing with other systems. At this point, we are through with Apple...
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On the 28th of December 2019, I have placed an order from Samsung on their website https://www. samsung. com/us/ with using Samsung Financing Program...
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Price Affordability
1.8 (153 reviews)
2.1 (171 reviews)
Reviewer's quote
...No mention of a refund and I see on my credit card statement that I have indeed been charged $578 for a refurbished iPhone X -full retail price..
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...I would not have purchased these expensive ear buds at full price without the credit. Please tell me why this happened and how I will receive my credit on this current purchase. Thank You..
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Apple and Samsung Electronics Pros and Cons
Pros
Apple in the early days
Design
Clean design
Overall product design and ease of use
Design
Tv when it worked
Cons
Customer service
Lack of answer
Lack of support from apple
Customer service
Poor quality poor customer service
Poor quality
Apple and Samsung Electronics Most Positive Reviews
Top rated reviews
5
my experience with apple support was very positive.I broke my phon
and bought anew one with a discount by an insurer, wh...
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5
Newer buy a samsung product..they give a very poor service to the customers.. Sunil Kumaran 9825200071
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5
Haven't used iTunes in a year or so. I used to be able to convert files bought from iTunes store to MP3 format so I coul...
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5
It's been a year I took a risk to buy a phone from the Samsung. I am saying soo because I have heard that it hangs a...
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Apple and Samsung Electronics Most Critical Reviews
Lowest rated reviews
1
I am using iphone 5s 32GB.
My touch id sensor was not working, At first i thought it was some bug/software problem (a sm...
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1
Samsung Smartcam wifi cam model SNH1011N JUNK! Bought from Costco. Package and inserts state 30 minute setup, but afte...
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1
People who are running Apple’ in India, deserve a royal kick in the nuts and spanking on their back. Apple in India do n...
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1
Bearing failed after 3.5 years. Had it repaired, a complete rebuild. The failure happened again after six months. Just...
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Apple and Samsung Electronics Latest Reviews
Recent published reviews
1
When I got my new IPhone, the AT&T clerk assigned a disabled Apple ID to it. There is no way you can remove a...
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1.8
Order US50435358 was ordered and charged to my Paypal account without applying the credit that was promised when I...
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5
She handled it great I dont do music on my phone
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1.2
We have been buying Samsung products for many years. 60 inch flat screen TVs, many note cell phones, from the note 2 up....
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Apple and Samsung Electronics Products and Services
Most reviewed product and services
Apple Cell Phone
(68 reviews)
Apple Laptop
(34 reviews)
Apple Iphone 6 Cell Phone
(32 reviews)
Samsung Electronics Tv
(270 reviews)
Samsung Electronics Refrigerator
(101 reviews)
Samsung Electronics Repair
(54 reviews)
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