PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Apple as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Geek Squad
Apple

Geek Squad and Apple Overview

Total reviews
637
506
Company responses
0
0
Issues resolved
2
2

Geek Squad and Apple Consumer Ratings

Rank
410 out of 1792 in Appliances and Electronics category
229 out of 1792 in Appliances and Electronics category
Customer service
242 in category
200 in category
Warranty
257 in category
173 in category
Price Affordability
444 in category
414 in category
Product or Service Quality
293 in category
180 in category

Geek Squad and Apple Rating Details

Customer service
1.4 (260 reviews)
1.5 (179 reviews)
Reviewer's quote

Best Buy and Geek Squad have the most terrible customer service I've ever dealt with. Went to best buy to fix my broken phone and they tell me to call geek squad. Why did I buy the phone from you if i have to do the work? Six hours on hold finally order a new phone through the geek squad customer...

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spent days with customer service over for forgotten icloud password...

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Warranty
1.5 (199 reviews)
1.8 (125 reviews)
Reviewer's quote

...Now I did not purchase a geek squad plan, but my Sony has a year warranty. Maybe that is why I can't get service. Beware of that! By the way I still don't have an appointment..

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The Genius took a look at the phone and said it would be a warranty replacement but he needed to send it off and then they would send a new or refurbished phone back to me in a couple days. I had a spare phone so the time did not bother me. Once Apple received the phone they sent an email stating...

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Price Affordability
1.6 (192 reviews)
1.8 (142 reviews)
Reviewer's quote

I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...

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...No mention of a refund and I see on my credit card statement that I have indeed been charged $578 for a refurbished iPhone X -full retail price..

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Product or Service Quality
1.5 (185 reviews)
1.8 (159 reviews)
Reviewer's quote

...wait 6hours only to find out she kicked me offline only found out when tried to go on line that i had no connection i will probably not renewing my subscription computer still needs service..

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unfortunately authorized service denied repairing my screen due to Turkish regulation (I live in NL so foreigner device has to be registered first to get service). I called Global Apple Support to ask solution, consultant referred me to 3rd party repair shop to replace my screen for 20-30euro....

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Geek Squad and Apple Pros and Cons

Pros
  • No good
  • No means no
  • No pros
  • Apple in the early days
  • Clean design
  • Design
Cons
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest
  • Customer service
  • Lack of answer
  • Lack of support from apple

Geek Squad and Apple Most Positive Reviews

Top rated reviews
5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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5

my experience with apple support was very positive.I broke my phon
and bought anew one with a discount by an insurer, wh...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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5

Haven't used iTunes in a year or so. I used to be able to convert files bought from iTunes store to MP3 format so I coul...

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Geek Squad and Apple Most Critical Reviews

Lowest rated reviews
1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

I am using iphone 5s 32GB.
My touch id sensor was not working, At first i thought it was some bug/software problem (a sm...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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1

People who are running Apple’ in India, deserve a royal kick in the nuts and spanking on their back. Apple in India do n...

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Geek Squad and Apple Latest Reviews

Recent published reviews
1

I paid $149.00 for service for my computer and must say terrible job still not working I have asked for a refund or...

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1.3

My iphone8 screen broken when I was on holidays in TR. unfortunately authorized service denied repairing my screen due t...

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No votes

I left the tech to fix my Mac mini anD after 2 and a half hours I came to find cannot open my Chrome or Safari so I...

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1

spent days with customer service over for forgotten icloud password...ipad still locked....the worst customer service i...

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Geek Squad and Apple Products and Services

Most reviewed product and services
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Customer Care (59 reviews)
  • Apple Cell Phone (67 reviews)
  • Apple Laptop (34 reviews)
  • Apple Iphone 6 Cell Phone (33 reviews)