PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Apple as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Geek Squad
Apple

Geek Squad and Apple Overview

Total reviews
572
461
Company responses
0
0
Issues resolved
2
2

Geek Squad was first mentioned on PissedConsumer on Mar 18, 2008 and since then this brand received 572 reviews. It is 111 reviews more than Apple received since Mar 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Geek Squad customer support team and Apple customer service.

Geek Squad and Apple Consumer Ratings

Rank
405 out of 2894 in Appliances and Electronics category
190 out of 2894 in Appliances and Electronics category
Customer service
230 in category
174 in category
Price Affordability
395 in category
359 in category
Warranty
231 in category
142 in category

According to consumer ratings and reviews, Apple ranks 215 points higher in the Appliances and Electronics category than Geek Squad. People gave Geek Squad 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 416 points higher than the worst rated brand in this category. At the same time, Apple was rated 1.5 stars for Customer service criterion in this category and it is 472 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Apple has a higher rating than Geek Squad. Regarding Warranty criterion, consumers gave Geek Squad 1.4 stars and it is 64% greater than other in category. Apple however was rated 1.8 stars and it is 78% greater than other in category.

Geek Squad and Apple Rating Details

Customer service
1.3 (232 reviews)
1.5 (161 reviews)
Reviewer's quote

...to a supervisor I finally got a supervisor and he started yelling at me for no reason I have never been treated like this I have been a loyal Best Buy customer for years and I have never been so unhappy with the company until now . I’ve always known Best Buy to be a company that honor their...

Chantal B

A charge was made to iTunes on my credit card from iTunes/ Apple and I don't have an account. Wont correct it because I don't have an account number!

george L
Price Affordability
1.5 (180 reviews)
1.8 (123 reviews)
Reviewer's quote

I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...

PissedConsumer1160909

...No mention of a refund and I see on my credit card statement that I have indeed been charged $578 for a refurbished iPhone X -full retail price..

Abby M
Warranty
1.4 (179 reviews)
1.8 (111 reviews)
Reviewer's quote

Bought a Geek squad warranty on a fridge freezer we bought last year. Still 2 years left on the warranty. Last week the fridge stopped working...

Rakesh P

The Genius took a look at the phone and said it would be a warranty replacement but he needed to send it off and then they would send a new or refurbished phone back to me in a couple days. I had a spare phone so the time did not bother me. Once Apple received the phone they sent an email stating...

Robert W

Geek Squad and Apple Pros and Cons

Pros
  • No good
  • No means no
  • Wisdom
  • Apple in the early days
  • Clean design
  • That it worked before
Cons
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest
  • Customer service
  • Lack of support from apple
  • Lack of answer

Geek Squad and Apple Most Positive Reviews

Top rated reviews
5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

5

my experience with apple support was very positive.I broke my phon
and bought anew one with a discount by an insurer, wh...

Geek Squad and Apple Most Critical Reviews

Lowest rated reviews
1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

1

I am using iphone 5s 32GB.
My touch id sensor was not working, At first i thought it was some bug/software problem (a sm...

Geek Squad and Apple Latest Reviews

Recent published reviews
1

on the 26 of September 2019 a tech came out to my house to fix my tv and didn’t put the tv back together correctly the...

Read all 572 reviews
1

Okay so, Apple can go Cluster Fiddle it's self. First of all its WAY over priced. Second of all, they removed the...

Read all 461 reviews

Geek Squad and Apple Products and Services

Most reviewed product and services
  • Geek Squad Protection Plan (96 reviews)
  • Geek Squad Repair (69 reviews)
  • Geek Squad Customer Care (56 reviews)
  • Apple Cell Phone (67 reviews)
  • Apple Laptop (32 reviews)
  • Apple Iphone 6 Cell Phone (30 reviews)