PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Apple as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Geek Squad
Apple

Geek Squad and Apple Overview

Total reviews 652 528
Company responses 0 0
Issues resolved 2 2

Geek Squad and Apple Consumer Ratings

Rank
480 out of 1838 in Appliances and Electronics category
245 out of 1838 in Appliances and Electronics category
Customer service
230 in category
194 in category
Warranty
255 in category
172 in category
Price Affordability
431 in category
404 in category
Product or Service Quality
289 in category
170 in category

Geek Squad and Apple Rating Details

Customer service
1.4 (271 reviews)
1.5 (191 reviews)
Reviewer's quote

I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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...I then tried calling Apple customer service, spoke to a tech person, they were going to transfer me to actual customer service, put me on hold after which, about ten minutes later, I heard a message in Spanish that I didnt understand at which point the call disconnected..

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Warranty
1.5 (207 reviews)
1.8 (135 reviews)
Reviewer's quote

...Warranty was total waste of money. And will not buy a Thor from you guys , again! Take in and out the car could of cause problems in the tv..

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I was told to go to an Apple store and get my phone replace under warranty. Instead Apple flagged it to be repaired, wasted 3 hours of my day, its be over a week with no phone, no way to contact my customers, and still no phone. I could of mailed it in and not wasted my time driving to the store,...

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Price Affordability
1.6 (201 reviews)
1.8 (154 reviews)
Reviewer's quote

I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...

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Why pay a really really really high price for something that has no real support and no advantage. The non Apple computers are more reasonably priced and generally work the same functions now. My friends have been trying to convince me for years!! I now have convinced 3 friends in one day to stop...

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Product or Service Quality
1.4 (195 reviews)
1.9 (170 reviews)
Reviewer's quote

Tried for hours to get help and couldn't -- rethinking why am I paying for service I can't get. Wait times WAAYYYY too long. Don't think they have enough people that actually understand English...

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This my mobile phone charger hadaptar problem and mike problem and battery this is problem and service plz accepted..

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Geek Squad and Apple Pros and Cons

Pros
  • No good
  • No means no
  • No pros
  • Apple in the early days
  • Design
  • Clean design
Cons
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest
  • Customer service
  • Lack of answer
  • Lack of support from apple

Geek Squad and Apple Most Positive Reviews

Top rated reviews
5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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5

my experience with apple support was very positive.I broke my phon
and bought anew one with a discount by an insurer, wh...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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5

Haven't used iTunes in a year or so. I used to be able to convert files bought from iTunes store to MP3 format so I coul...

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Geek Squad and Apple Most Critical Reviews

Lowest rated reviews
1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

I am using iphone 5s 32GB.
My touch id sensor was not working, At first i thought it was some bug/software problem (a sm...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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1

People who are running Apple’ in India, deserve a royal kick in the nuts and spanking on their back. Apple in India do n...

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Geek Squad and Apple Latest Reviews

Recent published reviews
1

Tried for hours to get help and couldn't -- rethinking why am I paying for service I can't get. Wait times WAAYYYY too...

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1

I am writing on behalf of all the people who cannot download or stream Apple TV. It is terrible that the only way to...

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2

I have moved from Canada to UK and want to cancel my Geeksquad membership. I went into Bestbuy Kanata before I left and...

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1

When I got my new IPhone, the AT&T clerk assigned a disabled Apple ID to it. There is no way you can remove a...

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Geek Squad and Apple Products and Services

Most reviewed product and services
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Technical Support (36 reviews)
  • Apple Cell Phone (68 reviews)
  • Apple Laptop (34 reviews)
  • Apple Iphone 6 Cell Phone (32 reviews)