PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Apple and Geek Squad as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Apple
Geek Squad

Apple and Geek Squad Overview

Total reviews
466
578
Company responses
0
0
Issues resolved
2
2

Geek Squad was first mentioned on PissedConsumer on Mar 18, 2008 and since then this brand received 578 reviews. It is 112 reviews more than Apple received since Mar 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Apple customer support team and Geek Squad customer service.

Apple and Geek Squad Consumer Ratings

Rank
200 out of 2619 in Appliances and Electronics category
411 out of 2619 in Appliances and Electronics category
Customer service
172 in category
238 in category
Product or Service Quality
146 in category
266 in category
Website
173 in category
323 in category

According to consumer ratings and reviews, Apple ranks 211 points higher in the Appliances and Electronics category than Geek Squad. People gave Apple 1.5 stars for Customer service criterion in Appliances and Electronics category and it is 477 points higher than the worst rated brand in this category. At the same time, Geek Squad was rated 1.3 stars for Customer service criterion in this category and it is 411 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Apple has a higher rating than Geek Squad. Regarding Website criterion, consumers gave Apple 2.4 stars and it is 73% greater than other in category. Geek Squad however was rated 1.8 stars and it is 50% greater than other in category.

Apple and Geek Squad Rating Details

Customer service
1.5 (161 reviews)
1.3 (235 reviews)
Reviewer's quote

I then call Apple customer service, once again, and was told they can’t do that and I would need to speak to a supervisor! I was on hold for over an hour! 1 hour of waiting! I finally was pushed through but when I was asked to give my name I responded with “Am I speaking with a supervisor,” the...

Debra R

...Poor customer service. Wouldn’t recommend..

PissedConsumer1677707
Product or Service Quality
1.9 (140 reviews)
1.4 (169 reviews)
Reviewer's quote

I've had a full range of Apple products since 2006. I like the design of the products but have come to hate the company, the greed of the company, the poor product quality, and generally the arrogant/smug customer service I get. I've had significant problems with 60% of my products; it's usually...

PissedConsumer1689645

tried two days in a row on line and on the phone to book in home service call. On hold for hours!!! literally hours!! Tried calling the store = same results..

Susan M
Website
2.4 (128 reviews)
1.8 (148 reviews)
Reviewer's quote

...Only called because I could not make a future appointment on their website. These were 3 phones we needed at the 6s level of testing with other systems. At this point, we are through with Apple...

Rick E

...ry disc based on the fact that i found out the computer had no disc drive and toshiba number they give doesn't allow you to speak to a human instead refers to website. Due to be having a baby i've been unable to deal with my friends computer so it was a few months until i was able to deal with it. So i had issue with my computer before and ...

PissedConsumer790607

Apple and Geek Squad Pros and Cons

Pros
  • Apple in the early days
  • Clean design
  • That it worked before
  • No good
  • No means no
  • Wisdom
Cons
  • Customer service
  • Lack of support from apple
  • Lack of answer
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest

Apple and Geek Squad Most Positive Reviews

Top rated reviews
5

my experience with apple support was very positive.I broke my phon
and bought anew one with a discount by an insurer, wh...

5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

Apple and Geek Squad Most Critical Reviews

Lowest rated reviews
1

I am using iphone 5s 32GB.
My touch id sensor was not working, At first i thought it was some bug/software problem (a sm...

1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

Apple and Geek Squad Latest Reviews

Recent published reviews
1

Just reported that Apple watch was used as a communications device to allow players to cheat. The government needs to...

Read all 466 reviews
1

tried two days in a row on line and on the phone to book in home service call. On hold for hours!!! literally hours!!
Tri...

Read all 578 reviews

Apple and Geek Squad Products and Services

Most reviewed product and services
  • Apple Cell Phone (68 reviews)
  • Apple Laptop (32 reviews)
  • Apple Iphone 6 Cell Phone (30 reviews)
  • Geek Squad Protection Plan (96 reviews)
  • Geek Squad Repair (69 reviews)
  • Geek Squad Customer Care (56 reviews)