PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Apple and Geek Squad as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Apple
Geek Squad

Apple and Geek Squad Overview

Total reviews
461
572
Company responses
0
0
Issues resolved
2
2

Geek Squad was first mentioned on PissedConsumer on Mar 18, 2008 and since then this brand received 572 reviews. It is 111 reviews more than Apple received since Mar 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Apple customer support team and Geek Squad customer service.

Apple and Geek Squad Consumer Ratings

Rank
190 out of 2894 in Appliances and Electronics category
405 out of 2894 in Appliances and Electronics category
Customer service
174 in category
230 in category
Product or Service Quality
148 in category
265 in category
Website
166 in category
315 in category

According to consumer ratings and reviews, Apple ranks 215 points higher in the Appliances and Electronics category than Geek Squad. People gave Apple 1.5 stars for Customer service criterion in Appliances and Electronics category and it is 472 points higher than the worst rated brand in this category. At the same time, Geek Squad was rated 1.3 stars for Customer service criterion in this category and it is 416 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Apple has a higher rating than Geek Squad. Regarding Website criterion, consumers gave Apple 2.4 stars and it is 74% greater than other in category. Geek Squad however was rated 1.8 stars and it is 51% greater than other in category.

Apple and Geek Squad Rating Details

Customer service
1.5 (161 reviews)
1.3 (232 reviews)
Reviewer's quote

A charge was made to iTunes on my credit card from iTunes/ Apple and I don't have an account. Wont correct it because I don't have an account number!

george L

...to a supervisor I finally got a supervisor and he started yelling at me for no reason I have never been treated like this I have been a loyal Best Buy customer for years and I have never been so unhappy with the company until now . I’ve always known Best Buy to be a company that honor their...

Chantal B
Product or Service Quality
1.9 (139 reviews)
1.4 (167 reviews)
Reviewer's quote

I've had a full range of Apple products since 2006. I like the design of the products but have come to hate the company, the greed of the company, the poor product quality, and generally the arrogant/smug customer service I get. I've had significant problems with 60% of my products; it's usually...

PissedConsumer1689645

Charged in advance $150.00 for hooking up hearing devices to my TV. Came over to my house and actually did not know how to do it. I had to get another company to do it. We will never buy from Best Buy again. Had bought all our TVs, computers, phones, GPS devices, etc. never again.

PissedConsumer1720730
Website
2.4 (128 reviews)
1.8 (145 reviews)
Reviewer's quote

...Only called because I could not make a future appointment on their website. These were 3 phones we needed at the 6s level of testing with other systems. At this point, we are through with Apple...

Rick E

...ry disc based on the fact that i found out the computer had no disc drive and toshiba number they give doesn't allow you to speak to a human instead refers to website. Due to be having a baby i've been unable to deal with my friends computer so it was a few months until i was able to deal with it. So i had issue with my computer before and ...

PissedConsumer790607

Apple and Geek Squad Pros and Cons

Pros
  • Apple in the early days
  • Clean design
  • That it worked before
  • No good
  • No means no
  • Wisdom
Cons
  • Customer service
  • Lack of support from apple
  • Lack of answer
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest

Apple and Geek Squad Most Positive Reviews

Top rated reviews
5

my experience with apple support was very positive.I broke my phon
and bought anew one with a discount by an insurer, wh...

5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

Apple and Geek Squad Most Critical Reviews

Lowest rated reviews
1

I am using iphone 5s 32GB.
My touch id sensor was not working, At first i thought it was some bug/software problem (a sm...

1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

Apple and Geek Squad Latest Reviews

Recent published reviews
1

Okay so, Apple can go Cluster Fiddle it's self. First of all its WAY over priced. Second of all, they removed the...

Read all 461 reviews
1

on the 26 of September 2019 a tech came out to my house to fix my tv and didn’t put the tv back together correctly the...

Read all 572 reviews

Apple and Geek Squad Products and Services

Most reviewed product and services
  • Apple Cell Phone (67 reviews)
  • Apple Laptop (32 reviews)
  • Apple Iphone 6 Cell Phone (30 reviews)
  • Geek Squad Protection Plan (96 reviews)
  • Geek Squad Repair (69 reviews)
  • Geek Squad Customer Care (56 reviews)