PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Apple and Geek Squad as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Apple
2.0
Apple
Geek Squad

Apple and Geek Squad Overview

Total reviews 547 666
Company responses 0 0
Issues resolved 4 2

Apple and Geek Squad Consumer Ratings

Rank
257 out of 1772 in Appliances and Electronics category
457 out of 1772 in Appliances and Electronics category
Customer service
202 in category
No votes
Product or Service Quality
182 in category
No votes
Website
178 in category
No votes
Price Affordability
427 in category
No votes

Apple and Geek Squad Rating Details

Customer service
1.5 (200 reviews)
No votes
Reviewer's quote

...I reach out to customer service, but they were like robots just read me the same info from their website..

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I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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Product or Service Quality
1.9 (179 reviews)
No votes
Reviewer's quote

...Apple has really changed and in my opinion is now low quality and uncaring..

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I consistently order products from Geek, only to be refunded a couple of days later as the products are no longer available. It must be possible for Geek to remove the products from their web page as soon as they become unavailable. I am getting fed up wasting my time ordering things, just to get...

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Website
2.4 (169 reviews)
No votes
Reviewer's quote

...There are lots of complaints on Apples website but no resolution offered. They have some articles that dont actually help you..

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...ry disc based on the fact that i found out the computer had no disc drive and toshiba number they give doesn't allow you to speak to a human instead refers to website. Due to be having a baby i've been unable to deal with my friends computer so it was a few months until i was able to deal with it. So i had issue with my computer before and ...

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Price Affordability
1.8 (164 reviews)
No votes
Reviewer's quote

Why pay a really really really high price for something that has no real support and no advantage. The non Apple computers are more reasonably priced and generally work the same functions now. My friends have been trying to convince me for years!! I now have convinced 3 friends in one day to stop...

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Two weeks later Best Buy lowered the price of the Tv by $500 and the 5 year warranty by $120. Customer service refunded the $500 for the tv but would not refund the $120 difference in price for the 5 year warranty. Does this seem like some kind of scam ? It doesn't seem like a fair business...

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Apple and Geek Squad Pros and Cons

Pros
  • Apple in the early days
  • Clean design
  • Design
  • No good
  • No means no
  • No pros
Cons
  • Customer service
  • Lack of answer
  • Lack of support from apple
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest

Apple and Geek Squad Most Positive Reviews

Top rated reviews
5

my experience with apple support was very positive.I broke my phon
and bought anew one with a discount by an insurer, wh...

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5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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5

Haven't used iTunes in a year or so. I used to be able to convert files bought from iTunes store to MP3 format so I coul...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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Apple and Geek Squad Most Critical Reviews

Lowest rated reviews
1

I am using iphone 5s 32GB.
My touch id sensor was not working, At first i thought it was some bug/software problem (a sm...

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1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

People who are running Apple’ in India, deserve a royal kick in the nuts and spanking on their back. Apple in India do n...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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Apple and Geek Squad Latest Reviews

Recent published reviews
No votes

I decided to download an app and to actually pay money for in-app purchases which I never do, but I fell in love with...

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1

I have geek squad warranty on my cell phone and made a claim a while ago. I have already on my credit card been charged...

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No votes

I knew Apple stopped including chargers with the iPhone 12 in the name of saving the planet (yeah right). So I got over...

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No votes

went in with my windows 7 just to have the power button fixed well they did more than what i asked and it was not right...

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Apple and Geek Squad Products and Services

Most reviewed product and services
  • Apple Cell Phone (71 reviews)
  • Apple Iphone 6 Cell Phone (35 reviews)
  • Apple Laptop (34 reviews)
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Technical Support (36 reviews)