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Apple

Computers
  • 1 ISSUES RESOLVED
  • 331 TOTAL REVIEWS
  • $510K CLAIMED LOSSES
  • $4K AVERAGE LOSS
1.9
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Apple in the early days 6
  • Customer service 2
  • Phone 2
  • Products 2
  • Smooth and easy touch experience 2

Customers don't like

  • Customer service8
  • Lack of customer support6
  • Lack of support from apple6
  • Lack of answer5
  • Service5
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Directv

Telecommunications
  • 22 ISSUES RESOLVED
  • 8668 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $849 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Having tv when it does work 23
  • Picture quality 12
  • Good reception 6
  • Programming 6
  • It was good until you got shady 6

Customers don't like

  • Poor customer service83
  • Customer service58
  • Lack of service36
  • Small print and 24-month contract18
  • Lack of concern for unsatisfied customers17
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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