PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dell and Apple as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dell
Apple

Dell and Apple Overview

Total reviews
755
466
Company responses
0
0
Issues resolved
6
2

Dell was first mentioned on PissedConsumer on Oct 16, 2007 and since then this brand received 755 reviews. It is 289 reviews more than Apple received since Mar 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Dell customer support team than with Apple customer service.

Dell and Apple Consumer Ratings

Rank
322 out of 2619 in Appliances and Electronics category
200 out of 2619 in Appliances and Electronics category
Customer service
244 in category
172 in category
Product or Service Quality
215 in category
146 in category
Website
302 in category
174 in category

According to consumer ratings and reviews, Apple ranks 122 points higher in the Appliances and Electronics category than Dell. People gave Dell 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 406 points higher than the worst rated brand in this category. At the same time, Apple was rated 1.5 stars for Customer service criterion in this category and it is 478 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Apple has a higher rating than Dell. Regarding Website criterion, consumers gave Dell 1.8 stars and it is 54% greater than other in category. Apple however was rated 2.4 stars and it is 73% greater than other in category.

Dell and Apple Rating Details

Customer service
1.3 (169 reviews)
1.5 (161 reviews)
Reviewer's quote

Called customer service and after several minutes with a poor English speaking associate, I was forwarded to the tech dept. After 40 minutes of frustration, I was given a none 800 telephone number and advised to contact the software company. Called the software company and hung up after waiting...

victor b

I then call Apple customer service, once again, and was told they can’t do that and I would need to speak to a supervisor! I was on hold for over an hour! 1 hour of waiting! I finally was pushed through but when I was asked to give my name I responded with “Am I speaking with a supervisor,” the...

Debra R
Product or Service Quality
1.6 (149 reviews)
1.9 (140 reviews)
Reviewer's quote

...Most of there on line customer service is in India who the *** nows where else. Very hard to understand. There opening cases calling pilot...

Gaius

I've had a full range of Apple products since 2006. I like the design of the products but have come to hate the company, the greed of the company, the poor product quality, and generally the arrogant/smug customer service I get. I've had significant problems with 60% of my products; it's usually...

PissedConsumer1689645
Website
1.8 (142 reviews)
2.4 (128 reviews)
Reviewer's quote

She stated that she could not take my word because people make things up! On dells own website, it did state that the unit was under warranty and had onsite servicing once diagnosed remotely. When i pushed back and asked for her supervisor she refused to give any additional contact info stating...

Lee G

...Only called because I could not make a future appointment on their website. These were 3 phones we needed at the 6s level of testing with other systems. At this point, we are through with Apple...

Rick E

Dell and Apple Pros and Cons

Pros
  • Product
  • Having a laptop
  • Fooling customers
  • Apple in the early days
  • Clean design
  • That it worked before
Cons
  • Customer service
  • Worst customer service
  • Service and product
  • Customer service
  • Lack of support from apple
  • Lack of answer

Dell and Apple Most Positive Reviews

Top rated reviews
5

Bought a Dell i3 for my 50th Birthday, from my Husband. Wanted windows 8.1 to purchase. Initial response from Dell was...

5

my experience with apple support was very positive.I broke my phon
and bought anew one with a discount by an insurer, wh...

Dell and Apple Most Critical Reviews

Lowest rated reviews
1

I bought a dell laptop, Inspiron 3520, which has a display issue as seen in the picture below. Patiently I have been coo...

1

I am using iphone 5s 32GB.
My touch id sensor was not working, At first i thought it was some bug/software problem (a sm...

Dell and Apple Latest Reviews

Recent published reviews
2.9

Purchased new PC tower and downloadable copy of PCmover pro. Followed download instructions via Dell Locker. Download...

Read all 755 reviews
1

Just reported that Apple watch was used as a communications device to allow players to cheat. The government needs to...

Read all 466 reviews

Dell and Apple Products and Services

Most reviewed product and services
  • Dell Laptop (242 reviews)
  • Dell Desktop Computer (58 reviews)
  • Dell Customer Care (50 reviews)
  • Apple Cell Phone (68 reviews)
  • Apple Laptop (32 reviews)
  • Apple Iphone 6 Cell Phone (30 reviews)