PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Apple and Dell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Apple

Apple

2.0
Dell

Dell

Has verified representatives
1.7
Apple
Dell

Apple and Dell Overview

Total reviews
467
756
Company responses
0
0
Issues resolved
2
6

Dell was first mentioned on PissedConsumer on Oct 16, 2007 and since then this brand received 756 reviews. It is 289 reviews more than Apple received since Mar 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Dell customer support team than with Apple customer service.

Apple and Dell Consumer Ratings

Rank
200 out of 2621 in Appliances and Electronics category
324 out of 2621 in Appliances and Electronics category
Customer service
172 in category
243 in category
Product or Service Quality
150 in category
219 in category
Website
173 in category
306 in category

According to consumer ratings and reviews, Apple ranks 124 points higher in the Appliances and Electronics category than Dell. People gave Apple 1.5 stars for Customer service criterion in Appliances and Electronics category and it is 483 points higher than the worst rated brand in this category. At the same time, Dell was rated 1.3 stars for Customer service criterion in this category and it is 412 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Apple has a higher rating than Dell. Regarding Website criterion, consumers gave Apple 2.4 stars and it is 74% greater than other in category. Dell however was rated 1.8 stars and it is 53% greater than other in category.

Apple and Dell Rating Details

Customer service
1.5 (161 reviews)
1.3 (171 reviews)
Reviewer's quote

I then call Apple customer service, once again, and was told they can’t do that and I would need to speak to a supervisor! I was on hold for over an hour! 1 hour of waiting! I finally was pushed through but when I was asked to give my name I responded with “Am I speaking with a supervisor,” the...

Debra R

Called customer service and after several minutes with a poor English speaking associate, I was forwarded to the tech dept. After 40 minutes of frustration, I was given a none 800 telephone number and advised to contact the software company. Called the software company and hung up after waiting...

victor b
Product or Service Quality
1.9 (141 reviews)
1.6 (150 reviews)
Reviewer's quote

I've had a full range of Apple products since 2006. I like the design of the products but have come to hate the company, the greed of the company, the poor product quality, and generally the arrogant/smug customer service I get. I've had significant problems with 60% of my products; it's usually...

PissedConsumer1689645

...What kind of company does not have new batteries for a year old computer? Answer: A company that I will never buy product from again..

Neil F
Website
2.4 (128 reviews)
1.8 (143 reviews)
Reviewer's quote

...Only called because I could not make a future appointment on their website. These were 3 phones we needed at the 6s level of testing with other systems. At this point, we are through with Apple...

Rick E

She stated that she could not take my word because people make things up! On dells own website, it did state that the unit was under warranty and had onsite servicing once diagnosed remotely. When i pushed back and asked for her supervisor she refused to give any additional contact info stating...

Lee G

Apple and Dell Pros and Cons

Pros
  • Apple in the early days
  • Clean design
  • That it worked before
  • Product
  • Having a laptop
  • Fooling customers
Cons
  • Customer service
  • Lack of support from apple
  • Lack of answer
  • Customer service
  • Worst customer service
  • Service and product

Apple and Dell Most Positive Reviews

Top rated reviews
5

my experience with apple support was very positive.I broke my phon
and bought anew one with a discount by an insurer, wh...

5

Bought a Dell i3 for my 50th Birthday, from my Husband. Wanted windows 8.1 to purchase. Initial response from Dell was...

Apple and Dell Most Critical Reviews

Lowest rated reviews
1

I am using iphone 5s 32GB.
My touch id sensor was not working, At first i thought it was some bug/software problem (a sm...

1

I bought a dell laptop, Inspiron 3520, which has a display issue as seen in the picture below. Patiently I have been coo...

Apple and Dell Latest Reviews

Recent published reviews
1

I was on the phone with a apple representative she started talking and hand up on me no call back I just waited over...

Read all 467 reviews
4

I received a new Dell Inspiron 17 7000 for Christmas (7786) Model No. P362. I have been on with Dell Technical support 4...

Read all 756 reviews

Apple and Dell Products and Services

Most reviewed product and services
  • Apple Cell Phone (66 reviews)
  • Apple Laptop (32 reviews)
  • Apple Iphone 6 Cell Phone (30 reviews)
  • Dell Laptop (242 reviews)
  • Dell Desktop Computer (58 reviews)
  • Dell Customer Care (50 reviews)