PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Apple and Dell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Apple
Dell

Apple and Dell Overview

Total reviews
461
745
Company responses
0
0
Issues resolved
2
6

Dell was first mentioned on PissedConsumer on Oct 16, 2007 and since then this brand received 745 reviews. It is 284 reviews more than Apple received since Mar 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Dell customer support team than with Apple customer service.

Apple and Dell Consumer Ratings

Rank
190 out of 2894 in Appliances and Electronics category
319 out of 2894 in Appliances and Electronics category
Customer service
174 in category
232 in category
Product or Service Quality
148 in category
211 in category
Website
166 in category
293 in category

According to consumer ratings and reviews, Apple ranks 129 points higher in the Appliances and Electronics category than Dell. People gave Apple 1.5 stars for Customer service criterion in Appliances and Electronics category and it is 472 points higher than the worst rated brand in this category. At the same time, Dell was rated 1.3 stars for Customer service criterion in this category and it is 414 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Apple has a higher rating than Dell. Regarding Website criterion, consumers gave Apple 2.4 stars and it is 74% greater than other in category. Dell however was rated 1.9 stars and it is 55% greater than other in category.

Apple and Dell Rating Details

Customer service
1.5 (161 reviews)
1.3 (160 reviews)
Reviewer's quote

A charge was made to iTunes on my credit card from iTunes/ Apple and I don't have an account. Wont correct it because I don't have an account number!

george L

They had a Black Friday sale on a XPS 8930 for a price of $586.42. I ordered it on 11/30/19 on 12/2/19 they email my credit card not go thought I called and update my payment they said it was a glitch in their sale dept and they could not offer me the same deal at that price now , I could reorder...

Germain
Product or Service Quality
1.9 (139 reviews)
1.6 (141 reviews)
Reviewer's quote

I've had a full range of Apple products since 2006. I like the design of the products but have come to hate the company, the greed of the company, the poor product quality, and generally the arrogant/smug customer service I get. I've had significant problems with 60% of my products; it's usually...

PissedConsumer1689645

...They over sold the products on Black Friday & Cyber Monday and your left hanging. Will never deal with them again..

Gwendolen
Website
2.4 (128 reviews)
1.9 (134 reviews)
Reviewer's quote

...Only called because I could not make a future appointment on their website. These were 3 phones we needed at the 6s level of testing with other systems. At this point, we are through with Apple...

Rick E

She stated that she could not take my word because people make things up! On dells own website, it did state that the unit was under warranty and had onsite servicing once diagnosed remotely. When i pushed back and asked for her supervisor she refused to give any additional contact info stating...

Lee G

Apple and Dell Pros and Cons

Pros
  • Apple in the early days
  • Clean design
  • That it worked before
  • Product
  • Having a laptop
  • Fooling customers
Cons
  • Customer service
  • Lack of support from apple
  • Lack of answer
  • Customer service
  • Worst customer service
  • Service and product

Apple and Dell Most Positive Reviews

Top rated reviews
5

my experience with apple support was very positive.I broke my phon
and bought anew one with a discount by an insurer, wh...

5

Bought a Dell i3 for my 50th Birthday, from my Husband. Wanted windows 8.1 to purchase. Initial response from Dell was...

Apple and Dell Most Critical Reviews

Lowest rated reviews
1

I am using iphone 5s 32GB.
My touch id sensor was not working, At first i thought it was some bug/software problem (a sm...

1

I bought a dell laptop, Inspiron 3520, which has a display issue as seen in the picture below. Patiently I have been coo...

Apple and Dell Latest Reviews

Recent published reviews
1

Okay so, Apple can go Cluster Fiddle it's self. First of all its WAY over priced. Second of all, they removed the...

Read all 461 reviews
1

I called to place an order on "BLACK FRIDAY". Was buying my dad a new computer for his birthday and figured if I could...

Read all 745 reviews

Apple and Dell Products and Services

Most reviewed product and services
  • Apple Cell Phone (67 reviews)
  • Apple Laptop (32 reviews)
  • Apple Iphone 6 Cell Phone (30 reviews)
  • Dell Laptop (240 reviews)
  • Dell Desktop Computer (57 reviews)
  • Dell Customer Care (50 reviews)