PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bookit and Apple Vacations as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bookit
Apple Vacations

Bookit and Apple Vacations Overview

Total reviews 454 150
Company responses 0 0
Issues resolved 0 0

Bookit and Apple Vacations Consumer Ratings

Rank
141 out of 580 in Travel Agencies category
106 out of 580 in Travel Agencies category
Exchange, Refund and Cancellation Policy
94 in category
92 in category
Customer service
115 in category
111 in category
Website
96 in category
83 in category
Product or Service Quality
99 in category
102 in category

Bookit and Apple Vacations Rating Details

Exchange, Refund and Cancellation Policy
1.1 (166 reviews)
1.1 (33 reviews)
Reviewer's quote

Me and my husband planned a trip to go too Jamaica but didnt get our refund we are out of 2200 dlrs called resort they said they where not paid any money from bookit but bookit took our money Im getting a lawyer..

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I am writing because Southwest Vacations and Apple vacations has been holding my airfare refund hostage since March/April 2020. They provide zero communication or feedback and you have no way of contacting them to find out if there is an issue. The response/excuse of 'volume' and 'COVID-19' is...

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Customer service
1.1 (164 reviews)
1.1 (40 reviews)
Reviewer's quote

...It was a birthday gift and I had asked at least 10 times to confirm that it was taken care of I know your service is horrible, but I worked for a villa rental company and customer service was the best..

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I would never book a trip with Apple vacation!! Customer service is extremely poor at best. On March 17 after a 4hr conversation I was finally successful to cancel my trip scheduled for April due to COVID-19. I was told to wait 21 business days for my refund...

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Website
1.6 (161 reviews)
2 (41 reviews)
Reviewer's quote

...Your website does not allow me to access anything and I can’t reach anyone on the phone. Send me proof that you canceled my trip due to Covid-19 so I can show my credit card company and get refunded. If you do not assist me I will get a lawyer and sue you..

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For starters they never even booked our trip!!!! I found out the night before that our online reservation never went through because their website was being serviced (one of the many lies we were told). Luckily, I decided to try and check us into our flights the night before instead of finding out...

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Product or Service Quality
1.2 (145 reviews)
1.2 (31 reviews)
Reviewer's quote

...Customer service contact gets a f..

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..."Emergency" customer service number had a two hour wait. Definitely left a cloud hanging over the first few days of a very expensive trip. No Apple, never...

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Bookit and Apple Vacations Pros and Cons

Pros
  • No comment
  • Prices
  • Payment options
  • Good deal initially on the package
  • Good deal on the package
  • Zero pros
Cons
  • Customer service
  • Fraudulant
  • Service
  • Service after sale
  • Service
  • No solution provided

Bookit and Apple Vacations Most Positive Reviews

Top rated reviews
5

We had a bad experience with Bookit , i search for days for flights and hotel packages and finally found it and was read...

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4

had flights canceled dropped us at airport terminal closed had to book flights on another airline very expensive trying...

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4.5

We was charged for two nights when we only stayed one night.. bathtub and shower Wasnt clean to the point we had to go...

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3.1

I was waiting for a customer service agent for 38 minutes
Poor customer service!

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Bookit and Apple Vacations Most Critical Reviews

Lowest rated reviews
1

Worst customer service ever! My lawyer will be in touch!

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1

Apple and RIU hotels get more money from the customers to switch you to the hotel you should have and then try to act li...

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1

Book it.com is horrible. We attempted to book a trip with this travel agency. They charged half of the trip to our...

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1

wto rivera mya 31 anniversary day 1 dropped off at wrg resort ask for help got none husband tried to find correct...

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Bookit and Apple Vacations Latest Reviews

Recent published reviews
No votes

I was trying to book a room but never received a confirmation wanted to check to see if the reservation went thru

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1

I am writing because Southwest Vacations and Apple vacations has been holding my airfare refund hostage since March/Apri...

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1

I filed my complaint that when I booked my reservation it was for 912 total and my credit card has been billed close to...

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No votes

I have tried for weeks to connect with an agent to cancel my reservation via phone and email. Email customer service...

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Bookit and Apple Vacations Products and Services

Most reviewed product and services
  • Bookit Vacation Package Booking (98 reviews)
  • Bookit Room Booking (41 reviews)
  • Bookit Flight Booking (32 reviews)
  • Apple Vacations Vacation Package (32 reviews)
  • Apple Vacations Vacation Package Booking (14 reviews)
  • Apple Vacations Room Booking (2 reviews)