PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bookit and Apple Vacations as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bookit
Apple Vacations

Bookit and Apple Vacations Overview

Total reviews
384
145
Company responses
0
0
Issues resolved
0
0

Bookit and Apple Vacations Consumer Ratings

Rank
134 out of 550 in Travel Agencies category
104 out of 550 in Travel Agencies category
Exchange, Refund and Cancellation Policy
106 in category
98 in category
Customer service
124 in category
120 in category
Website
101 in category
68 in category
Discounts and Special Offers
101 in category
84 in category

Bookit and Apple Vacations Rating Details

Exchange, Refund and Cancellation Policy
1 (153 reviews)
1.1 (30 reviews)
Reviewer's quote

...There wasn't a credit or a refund. They told us we needed to call our bank and credit card to get our refund. Well it doesn't exactly work that way...

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...I was told to wait 21 business days for my refund. On the 21st day I was then told up to 90days now. Still, no refund &;;;;;;;; customer service refuse to allow you to speak to a supervisor or the accountant department...

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Customer service
1.1 (149 reviews)
1.1 (38 reviews)
Reviewer's quote

soooo I waited and then I tried to callled the customer service line no answer. I called the resort directly and she answered and told bookit was going through bankruptcy and I was like ohhh helll nooo in my head cause we put up a sum of money so she informed that they were giving out refunds and...

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..."Emergency" customer service number had a two hour wait. Definitely left a cloud hanging over the first few days of a very expensive trip. No Apple, never...

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Website
1.7 (144 reviews)
2.1 (38 reviews)
Reviewer's quote

com website and it is completely shut down with a notice stating all reservations will be canceled and they would not be making any refunds. I also received a letter from the President of amResorts regarding rescheduling trip. When I called to request to change the dates, I was on hold for 4 hours,...

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For starters they never even booked our trip!!!! I found out the night before that our online reservation never went through because their website was being serviced (one of the many lies we were told). Luckily, I decided to try and check us into our flights the night before instead of finding out...

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Discounts and Special Offers
1.4 (127 reviews)
1.6 (30 reviews)
Reviewer's quote

...1 day only special. Gave them my Credit card for $49 deposit. They took $59...

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...rt is I now have been on hold for 2hr 31 minutes and 35 second to be exact and still the supervisor hasn't come back on the line since i told her if they have special terms and conditions they would need to cover those with me before accepting payment. Unlucky for them i have my phone charged and speaker on ready to talk when ...

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Bookit and Apple Vacations Pros and Cons

Pros
  • No comment
  • Prices
  • Payment options
  • Good deal initially on the package
  • Place was very nice
  • Good deal on the package
Cons
  • Fraudulant
  • Customer service
  • Losing money
  • Service
  • No solution provided
  • Service after sale

Bookit and Apple Vacations Most Positive Reviews

Top rated reviews
5

We had a bad experience with Bookit , i search for days for flights and hotel packages and finally found it and was read...

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4

had flights canceled dropped us at airport terminal closed had to book flights on another airline very expensive trying...

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4

Booked Jamaica trip that will not happen. Out $2.5k. Sad to know that they can walk away with our money. Believe I got...

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3.1

I was waiting for a customer service agent for 38 minutes
Poor customer service!

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Bookit and Apple Vacations Most Critical Reviews

Lowest rated reviews
1

Worst customer service ever! My lawyer will be in touch!

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1

Apple and RIU hotels get more money from the customers to switch you to the hotel you should have and then try to act li...

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1

Book it.com is horrible. We attempted to book a trip with this travel agency. They charged half of the trip to our...

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1

wto rivera mya 31 anniversary day 1 dropped off at wrg resort ask for help got none husband tried to find correct...

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Bookit and Apple Vacations Latest Reviews

Recent published reviews
1

I booked a flight and hotel package in February. The company cancelled my reservation in March after 2 payments. The...

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1

There are many cancellations going on and we all understanding that but Apple is the only company that takes your money...

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No votes

I need my money back from my trip!!!

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No votes

My travel agent will not refund my trip.

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Bookit and Apple Vacations Products and Services

Most reviewed product and services
  • Bookit Vacation Package Booking (93 reviews)
  • Bookit Customer Care (38 reviews)
  • Bookit Flight Booking (33 reviews)
  • Apple Vacations Vacation Package (32 reviews)
  • Apple Vacations Vacation Package Booking (12 reviews)
  • Apple Vacations Customer Care (9 reviews)