PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cruise America and Apollo Motorhome Holidays as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cruise America
Apollo Motorhome Holidays

Cruise America and Apollo Motorhome Holidays Overview

Total reviews
129
49
Company responses
0
0
Issues resolved
2
1

Cruise America was first mentioned on PissedConsumer on Feb 7, 2012 and since then this brand received 129 reviews. It is 80 reviews more than Apollo Motorhome Holidays received since Oct 20, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Cruise America customer support team and Apollo Motorhome Holidays customer service.

Cruise America and Apollo Motorhome Holidays Consumer Ratings

Rank
54 out of 725 in Rentals category
68 out of 725 in Rentals category
Customer service
46 in category
53 in category
Product or Service Quality
57 in category
53 in category
Price Affordability
45 in category
100 in category

According to consumer ratings and reviews, Cruise America ranks 14 points higher in the Rentals category than Apollo Motorhome Holidays. People gave Cruise America 1.4 stars for Customer service criterion in Rentals category and it is 147 points higher than the worst rated brand in this category. At the same time, Apollo Motorhome Holidays was rated 1.3 stars for Customer service criterion in this category and it is 140 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Apollo Motorhome Holidays has a higher rating than Cruise America. Regarding Price Affordability criterion, consumers gave Cruise America 2.2 stars and it is 77% greater than other in category. Apollo Motorhome Holidays however was rated 1.5 stars and it is 51% worse than other in category.

Cruise America and Apollo Motorhome Holidays Rating Details

Customer service
1.4 (65 reviews)
1.3 (21 reviews)
Reviewer's quote

...explain the numbers, they try to make you feel like they are doing you a favor and add more inconvenience by not solving anything and tell you to contact customer service. So be aware: ask for a through walk-through of the RV before you drive away, with instructions about the operations of every equipment, ask them to show you in operation the shower,...

PissedConsumer1566019

...Upon contacting customer service all they can tell me is that "it looks like a refund was issued but they can't tell me when I might get it. And there's nothing else they can do. " They have no more information and a manager is never available...

Kris M
Product or Service Quality
1.5 (64 reviews)
1.6 (18 reviews)
Reviewer's quote

...They are basically stealing money for a service they didn't provide. I will never refer them to anyone and try to deter as many people as I can so that they don't get charged for services they won't be receiving..

Devorah R

...into their vans) there was no answer- and no interest in "ensuring all customers get their vehicles" which I have since been quoted by Apollo customer service - instead the staff member at that depot told customer service they closed one gate at 4. 20 and the other at 4. 30 (which is untrue) because a manager was leaving that day ( and clearly they had to go for drinks!!!! I wanted to go wine tasting among other things to Mudgee that night but instead had to wait 2 nights...

PissedConsumer1036240
Price Affordability
2.2 (57 reviews)
1.5 (17 reviews)
Reviewer's quote

Not safe! We're still waiting for a response from the customer service department besides email auto-responses, for any kind of price adjustments. It's been over a month now. We are very uhappy with the quality of these vehicles, the lack of true disclosure, false advertising and especially the...

Daevion

At first glance the price looks pretty reasonable but once they have your credit card details they use everything possible to push the charges up. First off the $250 deposit taken when making the booking becomes a charge and then they make you pay for prepaid fuel ata ridiculous cost. They gave a...

PissedConsumer882745

Cruise America and Apollo Motorhome Holidays Pros and Cons

Pros
  • Good design of rv interior and cupboards
  • Traveling in rv
  • Moving hotel room
  • Campervan
Cons
  • Terrible customer service
  • Poor quality and unhygienic bedding supplied
  • Lack of accountability and contact details for staff
  • Hidden costs and ripping us off
  • No effort to help me out
  • Still not given bond back

Cruise America and Apollo Motorhome Holidays Most Positive Reviews

Top rated reviews
5

I would rent from cruise america again for sure. Easy going, laid back and priced just right. They let us pickup in...

4.3

We rented a rv for 3 weeks at Apollo RV Los Angelas. When we came to get our RV is was a very busy day (8 Sept jus after...

Cruise America and Apollo Motorhome Holidays Most Critical Reviews

Lowest rated reviews
1

We rented an RV from Buffalo to Orlando for The last week of December. We rented the RV so we could stop and sleep long...

1

NEVER RENT A VAN AT APOLLO !!!! unprofessional service !! They can chare you money in 2 days but to refund you, after...

Cruise America and Apollo Motorhome Holidays Latest Reviews

Recent published reviews
1.8

Please DO NOT rent a RV from Cruise America...Unless you want to put your family in harms way. The vehicle steering whee...

Read all 129 reviews
1.1

Apollo charged me for $560.00 for a rock chip smaller than a dime. It could have been fixed easily for $60.00. The...

Read all 49 reviews

Cruise America and Apollo Motorhome Holidays Products and Services

Most reviewed product and services
  • Cruise America Rv Rental (82 reviews)
  • Cruise America Customer Care (8 reviews)
  • Apollo Motorhome Holidays Rv Rental (22 reviews)
  • Apollo Motorhome Holidays Car Rental (1 review)