PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cruise America and Apollo Motorhome Holidays as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cruise America
Apollo Motorhome Holidays

Cruise America and Apollo Motorhome Holidays Overview

Total reviews 135 49
Company responses 0 0
Issues resolved 2 1

Cruise America and Apollo Motorhome Holidays Consumer Ratings

Rank
61 out of 395 in Rentals category
77 out of 395 in Rentals category
Product or Service Quality
64 in category
57 in category
Customer service
51 in category
60 in category
Price Affordability
50 in category
112 in category
Location
56 in category
68 in category

Cruise America and Apollo Motorhome Holidays Rating Details

Product or Service Quality
1.5 (68 reviews)
1.6 (18 reviews)
Reviewer's quote

...I have noticed this during our 7th day and informed the customer service(after 120mins of wait time on phone). The customer service agent told me that this is fine and will be taken care of. While returning the vehicle, the scratch was noted as damage and I was charged $1500 on my credit card...

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...Upon contacting customer service all they can tell me is that "it looks like a refund was issued but they can't tell me when I might get it. And there's nothing else they can do. " They have no more information and a manager is never available...

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Customer service
1.4 (67 reviews)
1.3 (21 reviews)
Reviewer's quote

...explain the numbers, they try to make you feel like they are doing you a favor and add more inconvenience by not solving anything and tell you to contact customer service. So be aware: ask for a through walk-through of the RV before you drive away, with instructions about the operations of every equipment, ask them to show you in operation the shower,...

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...still packing into their vans) there was no answer- and no interest in "ensuring all customers get their vehicles" which I have since been quoted by Apollo customer service - instead the staff member at that depot told customer service they closed one gate at 4. 20 and the other at 4. 30 (which is untrue) because a manager was leaving that day ( and clearly they had to go for drinks!!!! I wanted to go wine tasting among other things to Mudgee that night but instead had...

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Price Affordability
2.2 (59 reviews)
1.5 (17 reviews)
Reviewer's quote

Not safe! We're still waiting for a response from the customer service department besides email auto-responses, for any kind of price adjustments. It's been over a month now. We are very uhappy with the quality of these vehicles, the lack of true disclosure, false advertising and especially the...

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At first glance the price looks pretty reasonable but once they have your credit card details they use everything possible to push the charges up. First off the $250 deposit taken when making the booking becomes a charge and then they make you pay for prepaid fuel ata ridiculous cost. They gave a...

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Location
2.3 (53 reviews)
2.1 (16 reviews)
Reviewer's quote

...Asked to change drop-off location And date due to family emergency. Asked to drop one day EARLY, about 150 miles short of original location so we could catch flights home..

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On your terms and conditions it clearly states that the bond will be given back once the van is returned at the right location on the right day with a full tank of petrol and all the terms and conditons are met. It says nothing about keeping the customers money for 3 weeks. Also it has been over 3...

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Cruise America and Apollo Motorhome Holidays Pros and Cons

Pros
  • Good design of rv interior and cupboards
  • Traveling in rv
  • Moving hotel room
  • Campervan
Cons
  • Terrible customer service
  • Poor quality and unhygienic bedding supplied
  • No customer service
  • Hidden costs and ripping us off
  • No effort to help me out
  • Still not given bond back

Cruise America and Apollo Motorhome Holidays Most Positive Reviews

Top rated reviews
5

I would rent from cruise america again for sure. Easy going, laid back and priced just right. They let us pickup in...

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4.3

We rented a rv for 3 weeks at Apollo RV Los Angelas. When we came to get our RV is was a very busy day (8 Sept jus after...

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4.9

South Miami Cruise America-Alec's at 17110 South Dixie Hgwy, South Miami, FL, compact rental 12-30-17 to 1-4-18. RV...

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3.7

We paid a $5000 vehicle damage security bond via our HSBC credit card plus non a refundable administrative fee. The ch...

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Cruise America and Apollo Motorhome Holidays Most Critical Reviews

Lowest rated reviews
1

We rented an RV from Buffalo to Orlando for The last week of December. We rented the RV so we could stop and sleep long...

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1

NEVER RENT A VAN AT APOLLO !!!! unprofessional service !! They can chare you money in 2 days but to refund you, after...

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1

RV broke down completely in parking lot-no power, no generator backup, nothing. Told me they could get the RV to a shop...

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1

Part 1 - The van was a shed which we spent a fifth of our Holiday fixing - No TV Ariel - new one fitted, Battery for Ba...

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Cruise America and Apollo Motorhome Holidays Latest Reviews

Recent published reviews
1

Cruise America is a horrible company to work with. The RV we rented had numerous mechanical problems. The steering was o...

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1.1

Apollo charged me for $560.00 for a rock chip smaller than a dime. It could have been fixed easily for $60.00. The...

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1

Rented a standard rv from Cruise America in Albuquerque, NM; drove 5 hours to our campsite to find that the toilet and...

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1

So slow, many hours waiting to sign contract then waited again to get our vehicle. Disgraceful.

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Cruise America and Apollo Motorhome Holidays Products and Services

Most reviewed product and services
  • Cruise America Rv Rental (86 reviews)
  • Apollo Motorhome Holidays Rv Rental (23 reviews)
  • Apollo Motorhome Holidays Car Rental (1 review)